Career Opportunities at Britam Holdings Plc – Nairobi, Kenya
Are you looking to grow your career with one of the leading financial services groups in East Africa? Britam Holdings Plc is currently recruiting talented, motivated, and results-driven professionals to join its team in Nairobi, Kenya. The organization provides a wide range of financial services including insurance, asset management, banking, and investment solutions across the region.
Britam is committed to innovation, customer excellence, and professional growth. If you are passionate about delivering value, building strong client relationships, and contributing to a dynamic workplace, these opportunities may be the perfect fit for you.
Below are the available vacancies and their key responsibilities.
1. Business Development Manager (Health)
Location: Nairobi
Posting Date: 12 March 2026
The Business Development Manager (Health) will be responsible for driving growth within Britam’s health insurance portfolio by identifying new business opportunities and strengthening relationships with corporate and institutional clients.
Key Responsibilities
- Develop and implement strategies to grow the health insurance business segment.
- Identify new market opportunities and build partnerships with organizations and institutions.
- Manage relationships with key clients to ensure customer satisfaction and retention.
- Work closely with internal teams to design health insurance solutions that meet client needs.
- Monitor sales performance and implement initiatives to achieve revenue targets.
- Conduct market research and competitor analysis to inform business development strategies.
- Provide regular reports on sales performance, pipeline development, and market trends.
- Support product innovation and improvements based on customer feedback and market demand.
2. Business Relationship Officer
Location: Nairobi
Posting Date: 12 March 2026
The Business Relationship Officer plays a key role in managing and nurturing relationships with clients while ensuring delivery of high-quality financial and insurance services.
Key Responsibilities
- Maintain strong relationships with existing clients and ensure continued engagement with Britam services.
- Identify cross-selling opportunities and introduce relevant products to clients.
- Provide prompt and professional support to customer inquiries and service requests.
- Monitor client accounts and ensure service delivery standards are met.
- Collaborate with internal departments to resolve client issues efficiently.
- Participate in business development initiatives aimed at expanding the client base.
- Prepare reports on customer interactions, relationship performance, and business opportunities.
- Ensure compliance with company policies and regulatory requirements.
3. Senior Relationship Officer
Location: Nairobi
Posting Date: 11 March 2026
The Senior Relationship Officer is responsible for managing high-value client portfolios and ensuring consistent delivery of tailored financial solutions that meet client expectations.
Key Responsibilities
- Manage and grow a portfolio of key clients through strategic relationship management.
- Provide personalized service and advisory support to clients.
- Identify opportunities to expand client engagement through additional products and services.
- Monitor client performance and maintain regular communication to strengthen relationships.
- Support client acquisition efforts through referrals and targeted outreach.
- Work with internal teams to ensure seamless service delivery.
- Track portfolio performance and ensure achievement of revenue targets.
- Provide insights on client needs and market trends to support business strategy.
4. Health Contact Center Officer
Location: Nairobi
Posting Date: 11 March 2026
The Health Contact Center Officer serves as the primary point of contact for clients seeking assistance with health insurance services.
Key Responsibilities
- Handle inbound and outbound calls related to health insurance services.
- Provide accurate information on policies, benefits, and claims processes.
- Assist customers with inquiries, complaints, and service requests.
- Escalate complex cases to relevant departments when necessary.
- Record and maintain accurate customer interaction data.
- Ensure timely resolution of customer issues to enhance client satisfaction.
- Educate customers on available health insurance products and services.
- Maintain high standards of professionalism and customer service.
5. Senior Case Management Officer – Wellness & Provider Relations
Location: Nairobi
Posting Date: 11 March 2026
The Senior Case Management Officer is responsible for coordinating healthcare services, managing provider relationships, and supporting wellness initiatives for insured clients.
Key Responsibilities
- Manage complex medical cases to ensure appropriate care and cost efficiency.
- Coordinate with healthcare providers to ensure quality service delivery.
- Build and maintain relationships with hospitals, clinics, and medical professionals.
- Monitor healthcare service utilization and recommend improvements where necessary.
- Support wellness programs designed to improve client health outcomes.
- Provide guidance and support to clients regarding healthcare services.
- Ensure compliance with internal procedures and healthcare standards.
- Prepare reports on case management performance and provider partnerships.
6. Retail Health Sales Executive
Location: Nairobi
Posting Date: 9 March 2026
The Retail Health Sales Executive is responsible for promoting and selling health insurance products to individual clients and small businesses.
Key Responsibilities
- Promote health insurance products to retail clients and potential customers.
- Identify sales opportunities and build a pipeline of prospective clients.
- Conduct product presentations and explain policy features to clients.
- Achieve sales targets through proactive prospecting and customer engagement.
- Maintain accurate records of sales activities and customer interactions.
- Provide after-sales support and ensure client satisfaction.
- Work closely with marketing and product teams to enhance sales strategies.
- Participate in promotional campaigns and outreach activities.
7. Business Development Executive (Asian Markets)
Location: Nairobi
Posting Date: 9 March 2026
The Business Development Executive will focus on expanding Britam’s presence within Asian market segments by building strong relationships with communities, organizations, and business groups.
Key Responsibilities
- Develop targeted strategies to grow the Asian market segment.
- Build and maintain relationships with community leaders and business networks.
- Identify new opportunities for insurance and financial product sales.
- Promote Britam services through engagement events and client meetings.
- Provide tailored financial solutions that address specific customer needs.
- Monitor market trends and competitor activities within the segment.
- Maintain a strong pipeline of prospective clients and partnerships.
- Achieve defined business development and sales targets.
