Job Description
Reporting to the Enterprise Billing Solutions Lead – Revenue Management, the position holder will work within the Revenue Management product development team to design, configure, deploy and support enterprise products and services.
The successful candidate will be responsible for ensuring quality through proper configurations, executing user acceptance testing, and recommending improvements to enhance customer experience and journey. They will also perform operational support activities for the platform and customer requirements.
Responsibilities
- Participating in the product development lifecycle to achieve faster timetomarket.
- Translating business and customer requirements into technology specifications that meet current and future needs.
- Designing, configuring, and deploying enterprise-grade products and services, including bespoke and complex solutions for corporate clients.
- Conducting platform operation and maintenance activities.
- Researching, reviewing, and recommending emerging technologies and innovative customer solutions, and collaborating with stakeholders for technology adoption.
- Supporting quality assurance by executing unit tests, system integration tests (SITs), and user acceptance tests (UATs) for new products and services.
- Ensuring quality and accuracy while addressing all customerrelated issues.
- Demonstrating a deep understanding of customer operations.
- Collaborating effectively with team members, enterprise commercial teams, and other technical squads.
- Automating and digitizing processes to improve efficiency.
Qualifications
- A degree in IT, Computer Science, Telecommunications, Electrical Engineering or a related field.
- At least 3 years of relevant working experience.
- Strong skills in Linux/Unix skills and database, including MySQL and PostgreSQL.
- Software development skills in Java or Python.
- A team player with strong organizational and attention to detail.
- Experience with Huawei Convergent Billing System (CBS) is an added advantage.
- Experience in designing, configuring, and deploying enterprise products and services will be an added advantage.
- Knowledge of GSM technologies.
- Knowledge of Artificial Intelligence, Robotic Process Automation (RPA), and Cloud technologies is an added advantage.
- Skills in system analysis and design are an added advantage.
About Us
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
