Faulu Microfinance Bank (Faulu MFB), a leading deposit-taking microfinance institution in Kenya, continues to play a critical role in advancing financial inclusion, supporting small and medium enterprises (SMEs), and delivering accessible banking solutions to individuals and businesses. With a strong footprint in Nairobi and across the country, Faulu MFB leverages innovative financial products, customer-centric service delivery, and digital transformation to meet evolving market needs.
As part of its ongoing talent acquisition and workforce strengthening strategy, Faulu MFB has announced multiple job openings within its Nairobi operations. These roles are positioned within core banking functions, including SME relationship management, underwriting, business retention, and frontline banking services. The opportunities are suited for professionals seeking to contribute to a dynamic financial services environment while supporting business growth, portfolio quality, and customer experience.
The current vacancies include:
• Senior Relationship Officer SME (JR-77088)
• Senior Underwriter / Relationship Officer – Business Retention (JR-77356)
• Universal Banker (JR-77092)
• Senior Relationship Officer SME (JR-77091)
Each role plays a distinct yet interconnected function within the bank’s operational and commercial framework. The following sections provide a detailed breakdown of each position, outlining key responsibilities, functional expectations, and the strategic contribution of each role within Faulu MFB.
Senior Relationship Officer SME (JR-77088)
The Senior Relationship Officer SME is a critical role within the bank’s SME banking segment, responsible for driving business growth through acquisition, development, and management of SME clients. The position focuses on building long-term client relationships, enhancing portfolio performance, and ensuring sustainable credit and deposit growth.
Key Responsibilities
The role involves actively identifying and onboarding new SME clients within assigned markets, ensuring alignment with the bank’s target segments and risk appetite. The officer is expected to develop tailored financial solutions that address client needs, including working capital financing, asset financing, and trade-related products.
The position requires continuous management of an assigned SME portfolio, ensuring that accounts remain active, profitable, and compliant with internal policies. This includes regular client engagement, financial analysis, and monitoring of business performance to identify potential risks or growth opportunities.
The Senior Relationship Officer SME is responsible for conducting thorough credit appraisals, including financial statement analysis, cash flow assessment, and risk evaluation, to support informed lending decisions. The role also includes preparing and presenting credit proposals to relevant approval committees.
Additionally, the officer ensures timely loan disbursement, post-disbursement monitoring, and recovery processes where necessary. Maintaining portfolio quality is a key performance indicator, requiring proactive management of non-performing loans and adherence to credit risk guidelines.
The role also involves cross-selling other bank products such as savings accounts, insurance products, and digital banking services to enhance customer value and increase revenue streams. The officer collaborates with internal teams, including credit, operations, and risk, to ensure seamless service delivery.
Senior Relationship Officer SME (JR-77091)
This position mirrors the responsibilities and operational scope of JR-77088, with similar expectations in SME portfolio management, client acquisition, and revenue growth. The duplication of the role indicates multiple openings within the SME banking unit, reflecting the bank’s expansion strategy in this segment.
Key Responsibilities
The officer is tasked with expanding the SME customer base through targeted prospecting and relationship-building initiatives. This includes engaging with entrepreneurs, business owners, and key stakeholders within the SME ecosystem to identify financing opportunities.
Portfolio management remains central to the role, requiring regular monitoring of client accounts, loan performance, and repayment trends. The officer ensures that all facilities are serviced in accordance with agreed terms while identifying early warning signals of default.
The role also includes structuring credit facilities, conducting due diligence, and ensuring compliance with regulatory and internal credit policies. The officer must maintain accurate documentation and support audit processes as required.
Customer relationship management is a core component, requiring the officer to maintain high levels of client satisfaction through responsive service, financial advisory support, and consistent engagement.
Senior Underwriter / Relationship Officer – Business Retention (JR-77356)
The Senior Underwriter / Relationship Officer – Business Retention role is positioned within the credit and customer retention function, combining underwriting expertise with relationship management responsibilities. The role is designed to support portfolio sustainability by retaining existing clients while ensuring sound credit decisions.
Key Responsibilities
The role involves evaluating credit applications, conducting detailed risk assessments, and making underwriting decisions in line with the bank’s credit policies and risk appetite. This includes reviewing financial statements, credit histories, and collateral structures to determine borrower viability.
The officer is responsible for maintaining high underwriting standards, ensuring that all approvals are supported by comprehensive analysis and documentation. The role also includes reviewing existing facilities to assess performance and recommend restructuring or renewal where appropriate.
A significant component of the role is business retention, which involves engaging with existing clients to understand their needs, address concerns, and prevent attrition. The officer works to strengthen client relationships by offering suitable financial solutions and ensuring continued satisfaction with the bank’s services.
The position also includes monitoring portfolio performance, identifying at-risk accounts, and implementing mitigation strategies to reduce default rates. Collaboration with collections and recovery teams is required to manage delinquent accounts effectively.
The officer plays a key role in supporting business continuity by ensuring that high-value clients are retained and that their financial needs are proactively addressed. This contributes to revenue stability and long-term client loyalty.
Universal Banker (JR-77092)
The Universal Banker serves as the primary point of contact for customers within the branch, delivering a wide range of banking services across transactions, sales, and customer support. The role integrates teller functions with relationship management and sales responsibilities.
Key Responsibilities
The position involves handling day-to-day banking transactions, including deposits, withdrawals, account opening, and funds transfers, ensuring accuracy and compliance with operational procedures. The banker is responsible for maintaining high standards of customer service and resolving client inquiries efficiently.
The role includes actively promoting and selling the bank’s products and services, including savings accounts, loans, insurance products, and digital banking solutions. The banker identifies customer needs and recommends appropriate financial products to enhance customer value.
The Universal Banker is responsible for ensuring compliance with regulatory requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) guidelines. Accurate documentation and adherence to internal controls are essential components of the role.
The position also involves supporting branch operations, including cash management, reconciliation processes, and reporting. The banker collaborates with other team members to ensure smooth branch functioning and achievement of performance targets.
Customer experience management is a key focus, requiring the banker to maintain professionalism, responsiveness, and a customer-centric approach in all interactions.
Conclusion
The current job openings at Faulu MFB reflect the institution’s strategic focus on strengthening its SME banking segment, enhancing credit risk management, and improving frontline service delivery. The roles collectively contribute to business growth, portfolio quality, customer retention, and operational efficiency.
These opportunities are suited for professionals seeking to advance their careers within the banking and financial services sector, particularly in areas related to SME financing, credit underwriting, and customer relationship management. The positions require a combination of analytical capability, commercial awareness, and customer engagement skills.
Faulu MFB continues to position itself as a key player in Kenya’s financial inclusion landscape, and these roles offer an opportunity to be part of a forward-looking institution committed to delivering impactful financial solutions.
