Jubilee Holdings, a leading financial services group in East Africa, has announced multiple career opportunities across its insurance and financial services divisions. With a strong footprint in life insurance, general insurance, pensions, and asset management, Jubilee continues to strengthen its workforce by recruiting experienced professionals to drive business growth, enhance customer experience, and accelerate digital transformation.
These roles are based primarily in Nairobi, Kenya, and target professionals in product management, sales strategy, retail distribution, pensions, and regional leadership. The recruitment reflects Jubilee’s strategic focus on customer-centric innovation, distribution expansion, and performance-driven sales leadership within the insurance sector.
This article provides a comprehensive overview of the available positions, including detailed job descriptions, responsibilities, and operational expectations for each role.
1. Product Experience Manager
Closing Date: March 24, 2026
The Product Experience Manager role is positioned within Jubilee Holdings’ product and customer experience function. This position plays a central role in designing, managing, and optimizing customer journeys across insurance products, ensuring that offerings align with evolving customer needs and market expectations.
Job Purpose
The Product Experience Manager is responsible for driving end-to-end product experience strategy, from ideation to execution and continuous improvement. The role focuses on enhancing usability, accessibility, and customer satisfaction across all product touchpoints.
Key Responsibilities
- Lead the development and execution of customer experience strategies across insurance products
- Map and optimize customer journeys across digital and physical channels
- Collaborate with product, technology, marketing, and operations teams to deliver seamless product experiences
- Conduct user research, customer feedback analysis, and usability testing to inform product improvements
- Identify pain points in customer interactions and implement solutions to enhance satisfaction and retention
- Drive product innovation initiatives aligned with market trends and customer expectations
- Monitor product performance metrics, including customer engagement, retention, and Net Promoter Score (NPS)
- Develop and maintain product experience frameworks, standards, and guidelines
- Work closely with digital teams to enhance online platforms and self-service capabilities
- Ensure compliance with regulatory requirements and internal policies in product design and delivery
Role Expectations
The Product Experience Manager is expected to operate at the intersection of customer insights, product development, and digital transformation. The role requires strong analytical capabilities, user-centric thinking, and the ability to translate insights into actionable product enhancements.
2. Business Development Manager (Retail Distribution)
Closing Date: March 24, 2026
The Business Development Manager (Retail Distribution) is responsible for driving growth through the expansion and management of retail distribution channels. This includes agency networks, bancassurance partnerships, and other intermediary channels.
Job Purpose
To lead the development and execution of retail distribution strategies aimed at increasing market share, revenue generation, and customer acquisition.
Key Responsibilities
- Develop and implement retail distribution strategies aligned with organizational objectives
- Identify and onboard new distribution partners, including agents and brokers
- Manage and grow existing distribution networks to achieve sales targets
- Monitor performance of distribution channels and implement improvement initiatives
- Provide leadership, coaching, and support to distribution teams
- Collaborate with marketing teams to develop campaigns that drive sales through retail channels
- Analyze market trends and competitor activities to inform distribution strategies
- Ensure compliance with regulatory requirements and internal policies within distribution operations
- Prepare and present performance reports to senior management
- Drive customer acquisition and retention through effective channel management
Role Expectations
This role demands strong leadership in sales and distribution, with a focus on scalability, channel optimization, and performance management. The Business Development Manager is expected to build sustainable distribution ecosystems that support long-term growth.
3. Regional Head – Retail
Closing Date: March 20, 2026
The Regional Head – Retail is a senior leadership position responsible for overseeing retail business operations within a defined region. The role focuses on driving sales performance, operational efficiency, and customer engagement across multiple branches or territories.
Job Purpose
To provide strategic and operational leadership for retail business units, ensuring achievement of sales targets, service excellence, and market expansion.
Key Responsibilities
- Lead and manage retail operations across the assigned region
- Develop and execute regional business strategies aligned with corporate objectives
- Drive revenue growth through effective sales management and market penetration
- Oversee branch performance, ensuring operational efficiency and compliance
- Provide leadership and mentorship to branch managers and sales teams
- Monitor key performance indicators (KPIs) and implement corrective actions where necessary
- Strengthen customer relationships and enhance service delivery standards
- Identify new business opportunities within the region
- Coordinate with central functions such as marketing, risk, and operations
- Ensure adherence to regulatory requirements and internal governance frameworks
Role Expectations
The Regional Head – Retail is expected to demonstrate strong leadership, strategic thinking, and operational excellence. The role requires the ability to manage large teams, drive performance, and deliver results in a competitive market environment.
4. Assistant Manager – Business Development, Pensions
Closing Date: March 23, 2026
This role is situated within Jubilee’s pensions business and focuses on supporting business development initiatives aimed at growing the pension portfolio.
Job Purpose
To support the acquisition and management of pension clients, ensuring sustainable growth and high levels of client satisfaction.
Key Responsibilities
- Support the development and execution of business development strategies for pensions
- Identify and pursue new business opportunities in the pensions market
- Manage relationships with existing pension clients and stakeholders
- Assist in the preparation of proposals, presentations, and client pitches
- Monitor market trends and provide insights to inform strategy
- Collaborate with internal teams to ensure effective service delivery
- Track and report on business development activities and performance
- Ensure compliance with regulatory requirements in pension operations
- Support onboarding and retention of pension clients
Role Expectations
The Assistant Manager is expected to play a hands-on role in client acquisition and relationship management. The position requires strong interpersonal skills, attention to detail, and the ability to support strategic initiatives effectively.
5. Digital Sales Strategist
Closing Date: March 23, 2026
The Digital Sales Strategist role is focused on leveraging digital platforms to drive sales growth, customer acquisition, and engagement within Jubilee Life Insurance.
Job Purpose
To design and implement digital sales strategies that enhance online visibility, lead generation, and conversion rates.
Key Responsibilities
- Develop and execute digital sales strategies across various online channels
- Manage digital campaigns, including social media, email marketing, and paid advertising
- Optimize digital platforms for lead generation and conversion
- Analyze digital performance metrics and implement data-driven improvements
- Collaborate with marketing and IT teams to enhance digital capabilities
- Identify new digital opportunities for customer acquisition
- Ensure consistency in brand messaging across digital channels
- Monitor competitor activities and industry trends in digital sales
- Develop reports and dashboards to track digital sales performance
- Support the integration of digital tools and technologies into sales processes
Role Expectations
The Digital Sales Strategist is expected to combine marketing expertise with data analytics to drive measurable sales outcomes. The role requires a strong understanding of digital ecosystems and customer behavior.
6. Sales Manager
Closing Date: November 30, 2026
The Sales Manager role is part of Jubilee Life Insurance’s broader sales function and is responsible for driving revenue growth through effective sales leadership and team management.
Job Purpose
To lead sales teams in achieving targets, expanding market presence, and delivering exceptional customer service.
Key Responsibilities
- Develop and implement sales strategies to achieve revenue targets
- Lead, coach, and motivate sales teams to enhance performance
- Monitor sales performance and provide regular feedback
- Identify new business opportunities and market segments
- Build and maintain strong client relationships
- Collaborate with marketing teams to support sales initiatives
- Ensure compliance with regulatory requirements and internal policies
- Prepare sales reports and forecasts for management
- Drive customer acquisition and retention strategies
- Support training and development of sales staff
Role Expectations
The Sales Manager is expected to demonstrate strong leadership, sales acumen, and the ability to deliver consistent results. The role requires a proactive approach to market engagement and team development.
Application Process
Interested candidates are encouraged to submit their applications through the official Jubilee Holdings careers portal before the respective closing dates indicated for each role.
