Reporting to the Squad Leader, the role holder will be responsible for achieving overall NPS, revenue, and acquisition targets within their assigned territory. They will be tasked with working through Safaricom Business Partners to develop, manage, and expand the customer base while driving revenue growth. This role will also focus on developing strong customer relationships and ensuring best-in-class account management practices to support long-term success and loyalty.
Responsibilities
- Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Achieve set revenue targets through new sales, up-selling, and cross-selling to enterprise customers.
- Identify and develop growth opportunities within the target market.
- Drive adoption of relevant market propositions and execute strategic relationship plans.
- Manage customer accounts through pipeline development, opportunity tracking, and sales performance rigor.
- Build and maintain strong CXO and buying center relationships to support long-term customer goals.
- Ensure customer retention via contract management, churn prevention, and proactive issue resolution.
- Prepare and maintain up-to-date account development plans and sales cycle documentation.
- Leverage company platforms (events, activities) for relationship-building and market penetration.
- Ensure timely and accurate reporting (daily, weekly, monthly) and strict use of CRM systems.
- Foster positive customer experiences to drive Net Promoter Score (NPS) through consistent relationship management and problem resolution.
- Uphold company values of Speed, Simplicity, and Trust in all engagements.
Qualifications
- Bachelor’s degree in commerce, ICT, or a business-related field.
- 4 years and above sales experience in ICT, IoT or Tech Solutions, managing enterprise accounts in a B2B or B2G environment, preferably in the ISP sector.
- Prior experience in ICT solutions for corporate, healthcare, humanitarian, or service industries is an advantage.
- Strong relationship management skills, ideally from a large or blue-chip organization.
- Proven ability to meet and exceed sales targets and drive business growth.
- Strong business development and solution-selling capabilities.
- Commercial acumen with a clear understanding of enterprise sales processes.
About Us
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
