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Branch Business Manager ( Nyeri and Naivasha)
Operations/Governance
To mobilise deposits and grow asset book while ensuring compliance to laid down policies and procedures for purposes of effective and efficient management of branch resources and maximising branch profitability and Customer Service
Senior Relationship Manager, Liabilities
Retail
The role holder will be responsible for the deposit growth of the department, manage attrition, drive transactional growth and maximize revenue. He/she will be responsible for the management of client relationships to deliver optimal solutions to drive deposits.
They will be responsible for onboarding strategic funding partners, including SHA, IFC, MCF, AGF, and ecosystems, to support deposit growth. The role holder will drive deposits through advocates and other professionals, churches, NGOs, foundations, embassies, SME funding opportunities, and similar channels. He or she will also be responsible for understanding the needs of business banking clients and developing tailored solutions to meet these needs.
The Senior Relationship Manager will manage clients across the full financing cycle, ensuring compliance with the Bank’s internal policies and regulatory guidelines, and will conduct joint visits with branches to ensure proper management of the ecosystems. In addition, the role involves identifying opportunities for cross-selling and referrals to other HF Group business lines by developing a strong understanding of client needs, ensuring best-in-class customer experience, sales performance, turnaround time, and achievement of the desired NPS score for the department.
The position further requires continuously providing feedback on product acceptance in the market and suggesting changes that could improve uptake.
Credit Evaluation Manager
Credit
To manage the Business Banking credit functions and processes by ensuring timely turnaround time, compliance with policy and legal frame work in order to grow the loan book at minimal risks for maximum profitability and customer service.
Credit Origination Manager
Credit
The Credit Origination Manager, Business Banking, will support the Business Banking segment by promptly assessing credit applications, evaluating borrower creditworthiness, and ensuring that proposed facilities are profitable, beneficial to the client, and compliant with all relevant policies and regulations. The role is accountable for the quality and accuracy of all credit requests prepared, requiring the development of sound, prudent, and well‑justified credit proposals aligned with the Bank’s credit policy and approved product suite. The job holder will also provide guidance on risk‑mitigation strategies for bankable deals and may be required to conduct site visits to borrowers’ business premises to verify the authenticity of information provided.
