CIC Insurance Group Plc Job Vacancies – April 2026
CIC Insurance Group Plc is one of the leading cooperative insurers in Africa, offering a wide range of insurance and financial services solutions to individuals, businesses, and institutions. With operations across several countries in East Africa, the organization continues to build a strong reputation for delivering innovative products, excellent customer service, and sustainable financial solutions.
At CIC Group, employees are encouraged to grow professionally while contributing to the company’s mission of providing reliable insurance services that protect livelihoods and businesses. The organization fosters a supportive work environment where both recent graduates and experienced professionals can develop their skills and advance their careers.
CIC Insurance Group is currently inviting qualified and motivated candidates to apply for several career opportunities in Nairobi and Kampala, covering areas such as customer care, nursing support, business development, human resources, investigations, and information technology leadership.
Below are the available positions and their key responsibilities.
1. Care Officer
Location: Nairobi
Employment Type: Full Time
Application Deadline: April 19, 2026
Job Description
The Care Officer is responsible for delivering high-quality customer service by responding to customer inquiries, resolving complaints, and ensuring clients receive timely support regarding CIC products and services.
Key Responsibilities
- Handle customer inquiries and provide accurate information about insurance services.
- Resolve customer complaints and ensure prompt follow-up.
- Maintain customer records and service documentation.
- Support customer retention initiatives through effective service delivery.
- Collaborate with internal departments to resolve client issues.
- Ensure adherence to service standards and company policies.
2. Call Centre Nursing Executive (Contract)
Location: Nairobi
Employment Type: Contract
Application Deadline: April 19, 2026
Job Description
The Call Centre Nursing Executive will provide medical-related support within the call centre, assisting customers with health insurance queries and medical case management.
Key Responsibilities
- Respond to medical-related customer inquiries through the call centre.
- Provide guidance on health insurance benefits and services.
- Support coordination of medical service providers.
- Assist in handling medical cases and related documentation.
- Maintain accurate records of customer interactions and medical cases.
- Ensure compliance with healthcare service standards.
3. Business Development Executives (Contract)
Location: Anywhere
Employment Type: Contract
Application Deadline: April 30, 2026
Job Description
Business Development Executives will support the growth of CIC’s insurance portfolio by identifying new business opportunities and building relationships with potential clients.
Key Responsibilities
- Identify and pursue new business opportunities for insurance products.
- Promote CIC insurance solutions to individuals and corporate clients.
- Build and maintain strong relationships with customers and partners.
- Prepare sales proposals and product presentations.
- Monitor market trends and customer needs.
- Achieve business development and sales targets.
4. People & Culture Associate – Resourcing
Location: Nairobi
Employment Type: Full Time
Application Deadline: April 9, 2026
Job Description
The People & Culture Associate will support recruitment and talent acquisition activities within the organization.
Key Responsibilities
- Support recruitment processes including job postings and candidate screening.
- Coordinate interviews and candidate assessments.
- Maintain recruitment records and databases.
- Assist in onboarding activities for new employees.
- Collaborate with hiring managers to identify staffing needs.
- Support initiatives aimed at attracting top talent.
5. Recruitment & Training Manager – Business Development
Location: Kampala, Uganda
Employment Type: Full Time
Application Deadline: April 15, 2026
Job Description
The Recruitment & Training Manager will oversee recruitment and training activities for business development teams within the Uganda market.
Key Responsibilities
- Lead recruitment initiatives for business development staff.
- Design and implement training programs for sales teams.
- Monitor staff performance and development.
- Support leadership in building a strong sales workforce.
- Coordinate training schedules and learning programs.
- Evaluate training outcomes and recommend improvements.
6. Forensic Investigation Officer
Location: Nairobi
Employment Type: Full Time
Application Deadline: April 14, 2026
Job Description
The Forensic Investigation Officer will investigate fraud cases, misconduct, and irregularities within the organization to protect company assets and maintain compliance.
Key Responsibilities
- Conduct investigations related to fraud and financial misconduct.
- Collect and analyze evidence related to suspected irregularities.
- Prepare investigation reports and recommendations.
- Support risk management and fraud prevention initiatives.
- Collaborate with legal and compliance teams when required.
- Maintain confidentiality and integrity in investigations.
7. Head of Technology Reliability
Location: Nairobi
Employment Type: Full Time
Application Deadline: April 14, 2026
Job Description
The Head of Technology Reliability will oversee the stability, performance, and reliability of the organization’s technology systems.
Key Responsibilities
- Lead initiatives to improve technology reliability and system performance.
- Monitor IT infrastructure and ensure service continuity.
- Develop strategies to enhance system resilience and reliability.
- Manage incident response and system recovery processes.
- Collaborate with IT teams to implement technology improvements.
- Ensure compliance with technology governance frameworks.
8. Group Head of IT
Location: Nairobi
Employment Type: Full Time
Application Deadline: April 14, 2026
Job Description
The Group Head of IT will provide strategic leadership for the organization’s technology infrastructure and digital transformation initiatives.
Key Responsibilities
- Develop and implement the organization’s IT strategy.
- Lead technology transformation initiatives across the group.
- Manage IT operations and infrastructure across business units.
- Ensure data security and regulatory compliance.
- Oversee technology projects and innovation initiatives.
- Provide leadership to IT teams across the organization.
