A leading financial institution is inviting applications from qualified and experienced professionals to fill a range of senior and specialized roles across its Retail Banking, Digital Financial Services, Payments, and Governance functions. These opportunities are designed for individuals seeking to contribute to a dynamic, innovation-driven environment that is shaping the future of banking and financial services.
This recruitment drive reflects a strategic focus on strengthening digital transformation, enhancing customer experience, expanding payments ecosystems, and improving operational efficiency across key business units. The available positions span leadership, technical, operational, and strategic roles, offering professionals an opportunity to engage in impactful work within a fast-evolving financial landscape.
The institution continues to invest in cutting-edge financial solutions, mobile platforms, digital innovation, and customer-centric service delivery. As such, the roles outlined below are critical in supporting the organization’s long-term growth, sustainability, and competitiveness in both local and regional markets.
Interested candidates are encouraged to review the detailed job descriptions below and submit their applications within the specified timelines.
- Senior Manager, Digital Financial Services (CSME)
Department: Retail Banking
Reporting To: Head of Retail Digital Solutions
Job Description:
The Senior Manager, Digital Financial Services (CSME) will be responsible for driving the growth and performance of digital financial services targeted at the Micro and Small Enterprises (CSME) segment. The role focuses on delivering innovative digital solutions that enhance access to financial services, improve customer experience, and drive revenue growth.
Duties and Responsibilities:
- Lead the development and execution of digital financial service strategies for the CSME segment
- Identify opportunities for new digital products and services tailored to small and micro enterprises
- Oversee product lifecycle management, including design, development, launch, and optimization
- Collaborate with cross-functional teams to ensure seamless integration of digital solutions
- Analyze market trends and customer behavior to inform product innovation
- Drive adoption and usage of digital platforms among CSME customers
- Monitor performance metrics and implement improvements to achieve business targets
- Ensure compliance with regulatory requirements and internal policies
- Manage partnerships with fintechs and other ecosystem players
- Provide leadership and mentorship to the digital financial services team
- Senior Manager, Retail Digital User Design Lead
Department: Retail Banking
Reporting To: Retail Digital Solutions Head
Job Description:
The Senior Manager, Retail Digital User Design Lead will oversee the design and user experience strategy for retail digital platforms. The role ensures that all digital interfaces are intuitive, user-friendly, and aligned with customer needs.
Duties and Responsibilities:
- Lead the design of user interfaces and user experiences across digital banking platforms
- Conduct user research and usability testing to inform design decisions
- Develop and maintain design standards and guidelines
- Collaborate with product managers and developers to implement design solutions
- Ensure consistency across all digital touchpoints
- Optimize user journeys to enhance customer satisfaction and engagement
- Analyze user feedback and behavioral data to drive continuous improvement
- Stay updated on emerging design trends and technologies
- Manage design teams and external vendors where applicable
- Senior Manager, Retail Digital Quality Assurance
Department: Retail Digital Solutions
Reporting To: Retail Digital Solutions Head
Job Description:
The Senior Manager, Retail Digital Quality Assurance will be responsible for ensuring the quality, reliability, and performance of digital banking systems and applications.
Duties and Responsibilities:
- Develop and implement quality assurance frameworks and testing strategies
- Oversee system testing, including functional, performance, and security testing
- Identify and resolve defects and system issues
- Ensure compliance with quality standards and regulatory requirements
- Collaborate with development teams to improve system quality
- Establish automation testing processes where applicable
- Monitor system performance and user feedback
- Provide reports on quality metrics and system performance
- Lead and manage QA teams
- Retail Digital Solution Analyst and Innovation Lead
Department: Retail Banking
Reporting To: Head Retail Digital Solutions
Job Description:
The Retail Digital Solution Analyst and Innovation Lead will play a key role in identifying, analyzing, and implementing innovative digital solutions to enhance retail banking services.
Duties and Responsibilities:
- Analyze business requirements and translate them into digital solutions
- Identify emerging technologies and innovation opportunities
- Lead innovation initiatives and pilot projects
- Collaborate with stakeholders to implement digital solutions
- Evaluate the effectiveness of implemented solutions
- Support continuous improvement of digital platforms
- Conduct market research and competitor analysis
- Prepare business cases for new initiatives
- Drive a culture of innovation within the team
- Senior Manager, Retail Mobile Financial Services
Department: Retail Banking
Reporting To: Head Retail Digital Solutions
Job Description:
The Senior Manager, Retail Mobile Financial Services will oversee the development and management of mobile financial service offerings.
Duties and Responsibilities:
- Develop and implement mobile financial services strategy
- Manage mobile banking platforms and applications
- Drive customer adoption and engagement on mobile channels
- Ensure system reliability and performance
- Collaborate with technology teams for platform enhancements
- Monitor market trends in mobile financial services
- Ensure compliance with regulatory standards
- Manage partnerships related to mobile services
- Lead and mentor the mobile financial services team
- Regional Payments Manager
Department: Retail Banking
Reporting To: Head of Retail Payments
Job Description:
The Regional Payments Manager will oversee payments operations and strategy across assigned regions, ensuring efficiency, compliance, and growth.
Duties and Responsibilities:
- Manage regional payments operations and performance
- Develop and implement payments strategies
- Ensure compliance with payment regulations and standards
- Monitor transaction volumes and identify growth opportunities
- Collaborate with internal and external stakeholders
- Resolve operational issues and improve service delivery
- Analyze payment trends and customer needs
- Provide leadership to regional payments teams
- General Manager, Branch Business
Department: Retail Banking
Reporting To: Head of Branch Business
Job Description:
The General Manager, Branch Business will be responsible for overseeing branch operations and driving business growth across the branch network.
Duties and Responsibilities:
- Develop and implement branch business strategies
- Oversee branch operations and ensure efficiency
- Drive sales and customer acquisition
- Monitor branch performance and implement improvements
- Ensure compliance with policies and regulations
- Manage and mentor branch staff
- Enhance customer service delivery
- Analyze market trends to inform business decisions
- Senior Manager Issuing Business (Cards & Mobile)
Department: Retail Banking
Reporting To: Retail Payments Head
Job Description:
The Senior Manager Issuing Business will oversee card and mobile issuing products, ensuring growth, innovation, and operational excellence.
Duties and Responsibilities:
- Develop and manage issuing business strategies
- Oversee card and mobile product performance
- Drive product innovation and enhancements
- Monitor market trends and competitor activities
- Ensure compliance with regulatory standards
- Collaborate with stakeholders to enhance product offerings
- Manage partnerships with payment networks
- Lead issuing business teams
- Senior Manager Merchant Acquiring Business
Department: Retail Banking
Reporting To: Retail Payments Head
Job Description:
The Senior Manager Merchant Acquiring Business will lead the development and expansion of merchant acquiring services.
Duties and Responsibilities:
- Develop merchant acquiring strategies
- Drive acquisition and retention of merchants
- Manage relationships with key merchants and partners
- Monitor transaction volumes and revenue growth
- Ensure compliance with payment regulations
- Analyze market trends and opportunities
- Lead merchant acquiring teams
- Secretariat & Projects Implementation Manager
Department: LOOP / LOOP Payco Trustees
Job Description:
The Secretariat & Projects Implementation Manager will oversee governance processes and support the implementation of strategic projects.
Duties and Responsibilities:
- Manage secretariat functions, including board coordination and documentation
- Support governance and compliance activities
- Oversee implementation of strategic projects
- Coordinate with stakeholders on project execution
- Monitor project progress and provide updates
- Ensure adherence to timelines and budgets
- Maintain records and documentation
- Provide administrative and operational support to trustees
Application Process
Interested candidates are advised to submit their applications through the official recruitment portal of the institution. Applicants should ensure that they provide accurate and complete information during the application process.
