The banking sector continues to play a central role in driving economic growth, financial inclusion, and innovation across markets. As institutions evolve to meet the demands of a rapidly changing financial landscape, there is an increasing need for skilled professionals who can contribute to strategic growth, operational efficiency, customer experience, and technological advancement.
A leading banking institution has announced several exciting career opportunities across different departments. These roles span strategy, operations, internal audit, ICT support, sales, and digital banking leadership. Each position offers an opportunity to contribute meaningfully to organizational success while gaining exposure to a dynamic and performance-driven environment.
This article provides a detailed overview of all the available positions, including comprehensive job descriptions to help candidates understand the expectations and scope of each role.
Available Positions
- Manager, Business Performance
- Bancassurance Direct Sales Representative
- Head, Business Channels Tribe
- Internal Auditor
- Level II Support Officer
The Manager, Business Performance plays a central role in strengthening the bank’s data-driven decision-making capabilities. This position supports the Data & Analytics division and works closely with various business units to design and implement frameworks that track and improve business performance.
The role is strategic in nature and focuses on ensuring that business initiatives are effectively monitored, measured, and optimized. It also supports the organization in aligning performance outcomes with broader strategic objectives.
Key Duties and Responsibilities
- Develop and implement analytics frameworks that support business performance tracking across departments
- Design and maintain performance dashboards and reporting tools for real-time decision-making
- Build and refine predictive models to forecast business trends and outcomes
- Monitor key performance indicators (KPIs) and identify areas for improvement
- Collaborate with cross-functional teams to align analytics solutions with business needs
- Provide insights that support strategic planning, budgeting, and cost optimization
- Ensure accuracy and consistency of data used in performance reporting
- Support the development of business cases for new initiatives and investments
- Drive continuous improvement in analytics processes and tools
- Translate complex data into actionable insights for senior leadership
This role requires a strong analytical mindset, attention to detail, and the ability to work across multiple business functions to deliver impactful results.
- Bancassurance Direct Sales Representative
Department: HFBI
The Bancassurance Direct Sales Representative is responsible for promoting and selling insurance products to customers. The role focuses on delivering tailored insurance solutions that meet customer needs while supporting revenue growth and customer acquisition targets.
This position is customer-facing and requires strong interpersonal skills, sales expertise, and the ability to build long-term client relationships.
Key Duties and Responsibilities
- Identify customer needs and recommend appropriate insurance solutions
- Promote and sell bancassurance products to both new and existing clients
- Achieve sales targets related to revenue growth and customer acquisition
- Maintain a strong pipeline of potential clients through continuous prospecting
- Build and maintain long-term relationships with customers
- Provide accurate and timely information about insurance products and services
- Assist customers in completing application processes and documentation
- Follow up on leads and ensure high conversion rates
- Handle customer inquiries and resolve issues effectively
- Collaborate with branch staff and other teams to enhance customer experience
- Maintain records of sales activities and customer interactions
This role is ideal for individuals who are results-oriented and enjoy working in a fast-paced, target-driven environment.
- Head, Business Channels Tribe
Department: Operations/Governance
The Head, Business Channels Tribe is a senior leadership role responsible for overseeing the development, execution, and commercialization of all business channels within the banking group. This includes digital platforms such as mobile banking and internet banking, as well as partnerships within the broader financial ecosystem.
The role requires a combination of strategic vision, technical expertise, and commercial acumen to deliver customer-centric solutions that drive growth and market competitiveness.
Key Duties and Responsibilities
- Develop and execute the overall strategy for business channels across the group
- Oversee the design, development, and delivery of digital banking solutions
- Drive the commercialization of products and services across various channels
- Ensure seamless integration of customer experience, technology, and marketing
- Lead Agile delivery processes to ensure efficient product development
- Collaborate with internal and external stakeholders to enhance channel capabilities
- Monitor market trends and identify opportunities for innovation and differentiation
- Ensure scalability and sustainability of digital platforms and services
- Provide leadership and direction to cross-functional teams, including Product Owners and Scrum Masters
- Drive performance and accountability within the team
- Align channel strategies with overall business objectives
- Oversee go-to-market strategies and ensure successful product launches
- Foster a culture of innovation, collaboration, and continuous improvement
This position requires strong leadership capabilities and the ability to manage complex, multi-functional projects within a dynamic environment.
- Internal Auditor
Department: Internal Audit
The Internal Auditor is responsible for conducting independent audits to assess business risks, evaluate internal controls, and recommend improvements. The role ensures that the organization operates efficiently, complies with regulations, and safeguards its assets.
This position is critical in maintaining transparency, accountability, and operational excellence within the bank.
Key Duties and Responsibilities
- Conduct internal audits across various departments and functions
- Identify and assess potential risks within business processes
- Evaluate the effectiveness of internal controls and compliance measures
- Prepare detailed audit reports with findings and recommendations
- Provide practical solutions to address identified risks and control weaknesses
- Follow up on audit recommendations to ensure implementation
- Support the development of audit plans and schedules
- Maintain accurate documentation of audit activities
- Collaborate with management to improve processes and controls
- Ensure compliance with regulatory requirements and internal policies
- Contribute to continuous improvement in audit methodologies
The role requires a high level of integrity, analytical skills, and attention to detail, as well as the ability to communicate findings effectively.
- Level II Support Officer
Department: Operations/Governance
The Level II Support Officer provides technical support for banking systems, ensuring that all ICT-related issues are resolved efficiently and effectively. The role supports the bank’s operational continuity by maintaining system performance and ensuring adherence to service level agreements.
This position is essential in maintaining the reliability and security of banking systems.
Key Duties and Responsibilities
- Provide second-level technical support for banking systems and applications
- Analyze and resolve system issues reported by users
- Monitor system performance and ensure optimal functionality
- Generate reports on system performance and incidents
- Administer system configurations and updates
- Ensure compliance with service level agreements (SLAs)
- Maintain the security and confidentiality of customer information
- Collaborate with other IT teams to resolve complex technical issues
- Document technical issues and solutions for future reference
- Support system upgrades and implementation of new technologies
- Provide technical guidance to first-level support teams
The role requires strong technical expertise, problem-solving skills, and the ability to work under pressure to meet deadlines.
Conclusion
These vacancies present a valuable opportunity for professionals seeking to build or advance their careers in the banking sector. The roles cover a wide spectrum of functions, from strategic leadership and analytics to customer engagement and technical support.
Each position contributes uniquely to the bank’s mission of delivering efficient, customer-focused, and innovative financial solutions. Candidates are encouraged to carefully review the job descriptions and identify roles that align with their skills, experience, and career aspirations.
The institution continues to strengthen its workforce by attracting individuals who are committed to excellence, innovation, and service delivery.
