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Job Description
Key Responsibilities
- Achieve profitability targets through revenue maximisation and prudent cost management.
- Grow and monitor branch’s liability and asset portfolios to achieve business targets.
- Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
- Overall management of the branch through efficient utilization of resources.
- Delivery of excellent customer service through maintenance of high service standards.
- Ensure compliance to Enterprise-Wide Risk Management Framework.
- Motivate, coach, and develop a high performing team.
- Champion digital migration in the branch.
The Person
For the above position, the successful applicant should have the following: –
- A Bachelor’s Degree from a recognized institution.
- Cash Management Training is required.
- A minimum of 8 years General Banking experience with at least 2 years at as Branch Manager.
- Should have at least 6 months experience in Branch Operations: Cash, Clearing, Accounts & Administration.
At least 4 years’ experience in the following roles:of high-performingthe
- Personal/Business/Retail Banking or Sales Manager.
- Credit Management.
- Customer Service / Relationship Management.
