A number of new career opportunities have been announced in Nairobi, Kenya, spanning key sectors including case management, banking relationships, and information technology. These roles present a chance for professionals to contribute to structured organizational environments while advancing their careers in reputable institutions operating within Kenya’s capital.
The available vacancies include roles in case management, bancassurance support, and IT business analysis. Each position has been outlined below with a detailed job description to support job seekers in understanding the expectations and scope of work associated with each opportunity.
These roles are based in Nairobi and were posted between April 24 and April 28, 2026. Interested candidates are encouraged to review each position carefully and apply within the stipulated timelines through the designated application platforms.
- Case Management Officer
Location: Nairobi, Kenya
Posting Date: 28 April 2026
The Case Management Officer plays a critical role in supporting structured case handling processes within an organization. The position focuses on coordinating, monitoring, and ensuring that assigned cases are managed efficiently, ethically, and in line with internal guidelines.
Duties and Responsibilities
- Manage assigned cases from initiation to closure while ensuring accuracy and compliance with internal procedures
- Review and assess case documentation to ensure completeness and consistency
- Coordinate with internal departments and external stakeholders to facilitate timely case resolution
- Maintain detailed and up-to-date records of all case activities and interactions
- Monitor case progress and escalate issues where necessary to ensure timely resolution
- Provide regular updates and reports on case status to supervisors or relevant departments
- Ensure adherence to organizational policies, legal requirements, and professional standards
- Identify patterns or recurring issues within cases and recommend improvements to processes
- Handle sensitive and confidential information with a high level of discretion
- Support continuous improvement initiatives related to case management systems and workflows
The role requires a structured approach to problem-solving and the ability to manage multiple cases simultaneously while maintaining attention to detail.
- Banca Relationship Assistant (1 Year Fixed-Term Contract)
Location: Nairobi, Kenya
Posting Date: 27 April 2026
The Banca Relationship Assistant supports bancassurance operations by facilitating the relationship between banking channels and insurance services. This role is offered on a one-year fixed-term contract and focuses on ensuring seamless coordination between stakeholders.
Duties and Responsibilities
- Support the implementation of bancassurance strategies within assigned banking channels
- Assist in managing relationships with bank staff and ensure effective collaboration
- Facilitate communication between insurance teams and banking partners
- Monitor sales activities and provide administrative support to ensure smooth operations
- Track performance metrics and prepare reports on bancassurance activities
- Assist in coordinating training sessions and product awareness initiatives for bank staff
- Ensure proper documentation and compliance with regulatory and organizational standards
- Provide support in customer onboarding processes related to bancassurance products
- Address queries and provide timely support to both internal teams and external partners
- Maintain accurate records of transactions, interactions, and performance data
This role is suited for individuals interested in the intersection between banking and insurance, offering exposure to relationship management and sales support functions.
- Senior IT Business Analyst – BAM
Location: Nairobi, Kenya
Posting Date: 24 April 2026
The Senior IT Business Analyst – BAM is responsible for bridging the gap between business needs and technology solutions. This role focuses on analyzing business requirements and ensuring that IT systems are aligned with organizational goals.
Duties and Responsibilities
- Gather, analyze, and document business requirements for IT systems and projects
- Collaborate with stakeholders to understand operational needs and translate them into technical specifications
- Lead business analysis activities across multiple projects and initiatives
- Facilitate workshops, meetings, and discussions to capture requirements and validate solutions
- Work closely with development teams to ensure accurate implementation of requirements
- Conduct system testing, validation, and user acceptance processes
- Identify opportunities for process improvement and recommend technology-driven solutions
- Develop and maintain documentation including process flows, user stories, and functional specifications
- Monitor project progress and ensure deliverables meet quality and timeline expectations
- Provide ongoing support and guidance to stakeholders on system functionality and enhancements
This position requires strong analytical capabilities, stakeholder engagement skills, and experience in aligning IT systems with business strategies.
Application Process
All positions listed above are open for application through the respective recruitment platforms. Candidates are advised to review the job descriptions carefully and submit their applications through the official application links provided in the job postings.
Ensure that all required documents are submitted as per the instructions outlined in each job listing. Applications should be completed within the timelines indicated to be considered for the respective roles.
