A banking institution in Kenya has announced several job vacancies across Consumer Banking, Risk, Debt Recovery and Special Assets departments. The available opportunities include fixed-term and open-ended positions based at the Head Office, Nanyuki, Nairobi, Pwani, Rift and Western regions.
These vacancies provide opportunities for professionals interested in banking operations, sales, relationship management, credit collections, compliance, fraud monitoring, branch leadership, retail recoveries and customer-focused financial services.
Applications should be submitted before the respective expiry dates indicated under each position.
- Supervisor, Retail Recoveries
Position Details
Position Title: Supervisor, Retail Recoveries
Band/Level: Supervisor
Department: Debt Recovery & Special Assets
Contract Terms: Fixed Term Contract
Length of Contract: Fixed Term
Location: Head Office
Expiry Date: 12 May 2026
Job Description
The Supervisor, Retail Recoveries will serve within the Debt Recovery and Special Assets department. The role is positioned at supervisory level and is expected to support recovery activities linked to retail banking customers and facilities.
The position is suitable for professionals with experience or interest in debt recovery operations, customer follow-up, recovery coordination, portfolio monitoring and support of special assets management processes.
Key duties may include:
- Supporting retail debt recovery processes within the bank.
- Monitoring assigned recovery accounts and ensuring timely follow-up.
- Coordinating recovery efforts for retail banking facilities.
- Working with internal teams to support recovery strategies.
- Maintaining proper records on recovery actions and customer engagements.
- Supporting compliance with internal debt recovery procedures.
- Preparing reports relating to retail recoveries.
- Escalating complex recovery cases where necessary.
- Supporting the Debt Recovery and Special Assets department in achieving recovery targets.
- Ensuring professional engagement with customers during recovery processes.
This role is based at the Head Office and will run under fixed-term contract terms.
- Direct Sales Representative – Multiple Positions
Position Details
Position Title: Direct Sales Representative
Band/Level: Chief
Department: Consumer Banking
Contract Terms: Fixed Term Contract
Length of Contract: Fixed Term Contract
Location: Rift & Western, Pwani, Nairobi East & West
Expiry Date: 12 May 2026
Job Description
The Direct Sales Representative positions are available in multiple locations, including Rift & Western, Pwani, Nairobi East and Nairobi West. The role falls under the Consumer Banking department and is offered on a fixed-term contract basis.
The Direct Sales Representative will support the bank’s customer acquisition and sales activities. The role is suitable for individuals who can engage customers, promote banking products and support business growth in assigned regions.
Key duties may include:
- Promoting consumer banking products to prospective customers.
- Supporting customer acquisition within assigned regions.
- Engaging individuals, groups and businesses to create product awareness.
- Meeting sales and customer onboarding targets.
- Explaining banking products and services to potential clients.
- Supporting account opening and customer registration processes.
- Maintaining accurate records of sales activities.
- Reporting sales performance to supervisors.
- Building and maintaining relationships with customers.
- Representing the bank professionally in the market.
These positions are available in multiple regions and are suitable for candidates interested in sales, customer engagement and banking product promotion.
- Universal Banker – Nanyuki
Position Details
Position Title: Universal Banker – Nanyuki
Band/Level: Supervisor
Department: Consumer Banking
Contract Terms: Open Ended
Length of Contract: Open-Ended
Location: Nanyuki
Expiry Date: 14 May 2026
Job Description
The Universal Banker – Nanyuki role is based in Nanyuki under the Consumer Banking department. The position is offered on open-ended contract terms and sits at supervisory level.
The Universal Banker is expected to provide broad banking support to customers, combining service delivery, transaction support, customer relationship management and product guidance.
Key duties may include:
- Serving customers at branch level.
- Supporting account services and customer banking needs.
- Assisting customers with consumer banking products.
- Handling customer enquiries professionally.
- Supporting branch sales and service targets.
- Processing or guiding customers on banking transactions.
- Promoting digital banking and other bank services.
- Ensuring customer issues are handled or escalated appropriately.
- Maintaining service quality standards.
- Supporting daily branch operations in Nanyuki.
This role is suitable for candidates interested in branch banking, customer service and consumer banking operations.
- Fraud & Security Operations Analyst
Position Details
Position Title: Fraud & Security Operations Analyst
Band/Level: Supervisor
Department: Risk
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 05 May 2026
Job Description
The Fraud & Security Operations Analyst role is based at the Head Office within the Risk department. The position is offered on open-ended contract terms and is placed at supervisory level.
The role focuses on supporting fraud monitoring, security operations, risk detection and response processes within the bank. It is important for strengthening the institution’s ability to identify suspicious activity and reduce fraud-related exposure.
Key duties may include:
- Monitoring fraud and security-related alerts.
- Supporting investigations into suspicious transactions or activities.
- Reviewing patterns that may indicate fraud risks.
- Escalating potential fraud incidents for further action.
- Supporting fraud prevention and control activities.
- Preparing fraud and security operations reports.
- Working with relevant teams to strengthen risk controls.
- Supporting compliance with internal fraud risk procedures.
- Maintaining records of fraud alerts and investigations.
- Assisting in the improvement of fraud monitoring processes.
This role is ideal for professionals interested in banking risk, fraud detection and security operations.
- Supervisor, Credit Collections
Position Details
Position Title: Supervisor, Credit Collections
Band/Level: Supervisor
Department: Risk
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 05 May 2026
Job Description
The Supervisor, Credit Collections role sits within the Risk department and is based at the Head Office. It is offered on open-ended contract terms.
The role focuses on supporting the collection of outstanding credit obligations and ensuring structured follow-up on customers with overdue facilities. The position contributes to credit risk management and portfolio quality improvement.
Key duties may include:
- Supervising credit collection activities.
- Monitoring overdue credit accounts.
- Supporting follow-up with customers on outstanding payments.
- Preparing collection reports for management review.
- Coordinating with internal teams on collection strategies.
- Ensuring collection activities follow approved procedures.
- Escalating difficult accounts where necessary.
- Supporting credit risk reduction efforts.
- Maintaining accurate collection records.
- Helping improve repayment performance across assigned accounts.
This Head Office role is suitable for professionals with interest in credit operations, collections and risk management.
- Supervisor, KYC & AML Compliance
Position Details
Position Title: Supervisor, KYC & AML Compliance
Band/Level: Supervisor
Department: Risk
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Head Office
Expiry Date: 12 May 2026
Job Description
The Supervisor, KYC & AML Compliance role is based at the Head Office under the Risk department. The position is offered on open-ended contract terms.
The role focuses on Know Your Customer and Anti-Money Laundering compliance processes. It supports the bank’s responsibility to maintain proper customer records, monitor compliance standards and reduce financial crime risks.
Key duties may include:
- Supervising KYC and AML compliance activities.
- Reviewing customer documentation for completeness.
- Supporting customer due diligence processes.
- Monitoring compliance with KYC and AML requirements.
- Escalating suspicious or incomplete customer records.
- Supporting internal reporting on KYC and AML matters.
- Working with relevant teams to improve compliance standards.
- Maintaining accurate compliance records.
- Supporting audits or internal reviews relating to KYC and AML.
- Ensuring proper handling of customer compliance information.
This role is important in supporting the bank’s risk management and regulatory compliance framework.
- Senior Relationship Manager, Card Business
Position Details
Position Title: Senior Relationship Manager, Card Business
Band/Level: General Manager
Department: Consumer Banking
Contract Terms: Open Ended
Length of Contract: Open-Ended
Location: Head Office
Expiry Date: 12 May 2026
Job Description
The Senior Relationship Manager, Card Business role is based at the Head Office within the Consumer Banking department. The position is offered on open-ended contract terms and is placed at General Manager level.
The role focuses on relationship management, growth and performance of the bank’s card business. It is expected to support customer engagement, business development and strategic coordination for card-related products and services.
Key duties may include:
- Managing relationships linked to the card business.
- Supporting growth of card products and services.
- Developing and maintaining customer and partner relationships.
- Monitoring card business performance.
- Supporting sales and usage of card products.
- Coordinating with internal teams to improve card service delivery.
- Identifying opportunities for business growth.
- Preparing reports on card business performance.
- Supporting customer retention initiatives.
- Representing the card business in relevant internal engagements.
This position is suited to senior professionals interested in consumer banking, card products and relationship management.
- Branch Manager – Nanyuki
Position Details
Position Title: Branch Manager – Nanyuki
Band/Level: Manager
Department: Consumer Banking
Contract Terms: Open Ended
Length of Contract: Open-Ended
Location: Nanyuki
Expiry Date: 14 May 2026
Job Description
The Branch Manager – Nanyuki role is based in Nanyuki under the Consumer Banking department. The position is offered on open-ended contract terms and sits at manager level.
The Branch Manager is expected to oversee branch operations, customer service, business development and team performance at the Nanyuki branch.
Key duties may include:
- Managing daily branch operations.
- Supervising branch staff and service delivery.
- Supporting business growth within the branch.
- Ensuring customers receive professional banking services.
- Monitoring branch performance against set targets.
- Supporting compliance with internal banking procedures.
- Promoting consumer banking products and services.
- Managing customer relationships at branch level.
- Preparing branch performance reports.
- Ensuring operational efficiency and service quality.
This role is suitable for professionals with branch leadership interest and experience in consumer banking operations.
- Relationship Manager, Elite & Diaspora Banking – Nanyuki
Position Details
Position Title: Relationship Manager, Elite & Diaspora Banking – Nanyuki
Band/Level: Manager
Department: Consumer Banking
Contract Terms: Open Ended
Length of Contract: Open Ended
Location: Nanyuki
Expiry Date: 14 May 2026
Job Description
The Relationship Manager, Elite & Diaspora Banking – Nanyuki role is based in Nanyuki under the Consumer Banking department. The position is offered on open-ended contract terms and is placed at manager level.
The role focuses on managing relationships with elite and diaspora banking customers. It supports customer acquisition, retention, financial service guidance and portfolio growth within the assigned segment.
Key duties may include:
- Managing elite and diaspora banking customer relationships.
- Supporting customer acquisition and retention.
- Promoting banking products suitable for the assigned customer segment.
- Providing professional relationship management services.
- Handling customer enquiries and service needs.
- Coordinating with internal teams to support customer requests.
- Monitoring assigned customer portfolios.
- Supporting growth of elite and diaspora banking services.
- Preparing relationship management reports.
- Ensuring customers receive timely and professional support.
This position is suitable for professionals interested in relationship management, diaspora banking and premium customer service.
Application Deadline
Applicants should note the following expiry dates:
- Fraud & Security Operations Analyst: 05 May 2026
- Supervisor, Credit Collections: 05 May 2026
- Supervisor, Retail Recoveries: 12 May 2026
- Direct Sales Representative: 12 May 2026
- Supervisor, KYC & AML Compliance: 12 May 2026
- Senior Relationship Manager, Card Business: 12 May 2026
- Universal Banker – Nanyuki: 14 May 2026
- Branch Manager – Nanyuki: 14 May 2026
- Relationship Manager, Elite & Diaspora Banking – Nanyuki: 14 May 2026
