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Career Opportunities at SBM Bank Kenya – May 2026
Join SBM Bank Kenya and Build Your Career
SBM Bank Kenya is inviting qualified and ambitious professionals to apply for exciting career opportunities across its Consumer Banking, Risk, Corporate & Institutional Banking, and Debt Recovery divisions. The bank continues to strengthen its presence in Kenya by attracting talented individuals who are passionate about banking, customer service, compliance, relationship management, and business growth.
The available opportunities provide candidates with a chance to work in a dynamic and professional banking environment that promotes innovation, teamwork, leadership, and career development. Openings are available at the Head Office as well as in regional branches including Nanyuki, Rift & Western, Pwani, and Nairobi regions.
Below are the latest vacancies currently open for applications.
1. SUPERVISOR, RETAIL RECOVERIES
Department: Debt Recovery & Special Assets
Band/Level: Supervisor
Contract Type: Fixed Term Contract
Location: Head Office
Application Deadline: May 12, 2026
Job Description
The Supervisor, Retail Recoveries will oversee debt recovery activities to ensure effective collection of overdue accounts while maintaining positive customer engagement and compliance with recovery procedures.
Key Duties and Responsibilities
- Supervise retail debt recovery operations
- Monitor collection performance and recovery targets
- Engage customers on overdue accounts and repayment plans
- Ensure compliance with recovery policies and procedures
- Prepare recovery reports and portfolio updates
- Support negotiation and restructuring of repayment arrangements
- Coordinate with legal and collections teams where necessary
- Monitor delinquent accounts and recovery trends
- Handle escalated customer recovery matters
- Support minimization of credit losses
2. DIRECT SALES REPRESENTATIVE (MULTIPLE POSITIONS)
Department: Consumer Banking
Band/Level: DSR
Contract Type: Fixed Term Contract
Locations: Rift & Western, Pwani, Nairobi East & West
Application Deadline: May 26, 2026
Job Description
The Direct Sales Representatives will be responsible for promoting bank products, acquiring new customers, and driving business growth across assigned regions.
Key Duties and Responsibilities
- Market and sell banking products and services
- Identify and recruit new customers
- Build and maintain strong client relationships
- Achieve assigned sales targets
- Conduct field sales and customer engagement activities
- Promote customer awareness of banking solutions
- Support customer onboarding processes
- Generate leads and business opportunities
- Prepare sales activity reports
- Ensure high standards of customer service
3. UNIVERSAL BANKER – NANYUKI
Department: Consumer Banking
Band/Level: Supervisor
Contract Type: Open-Ended
Location: Nanyuki
Application Deadline: May 14, 2026
Job Description
The Universal Banker will support branch operations by delivering excellent customer service, handling banking transactions, and supporting business growth initiatives.
Key Duties and Responsibilities
- Provide frontline banking services to customers
- Process customer transactions accurately and efficiently
- Support account opening and customer onboarding
- Promote bank products and digital banking solutions
- Handle customer inquiries and issue resolution
- Ensure compliance with banking procedures and regulations
- Maintain accurate transaction records
- Support branch sales and service targets
- Assist in operational and administrative activities
- Promote excellent customer experience
4. SUPERVISOR, KYC & AML COMPLIANCE
Department: Risk
Band/Level: Supervisor
Contract Type: Open-Ended
Location: Head Office
Application Deadline: May 12, 2026
Job Description
The Supervisor, KYC & AML Compliance will support implementation and monitoring of Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance frameworks within the bank.
Key Duties and Responsibilities
- Monitor compliance with KYC and AML requirements
- Review customer documentation and due diligence records
- Support identification and reporting of suspicious activities
- Ensure adherence to regulatory compliance standards
- Conduct compliance monitoring and risk assessments
- Support staff awareness on compliance procedures
- Prepare compliance reports and documentation
- Monitor regulatory updates and implementation requirements
- Support internal audits and compliance reviews
- Promote a strong compliance culture within the bank
5. SENIOR RELATIONSHIP MANAGER, CARD BUSINESS
Department: Consumer Banking
Band/Level: General Manager
Contract Type: Open-Ended
Location: Head Office
Application Deadline: May 12, 2026
Job Description
The Senior Relationship Manager, Card Business will lead growth initiatives for card products while managing strategic customer relationships and business development activities.
Key Duties and Responsibilities
- Drive growth of card business products and services
- Develop and maintain strategic client relationships
- Identify new business opportunities and partnerships
- Monitor performance of card business portfolios
- Support development of business growth strategies
- Coordinate customer engagement initiatives
- Analyze market trends and customer needs
- Ensure achievement of revenue and profitability targets
- Prepare business performance reports
- Collaborate with internal teams to enhance service delivery
6. BRANCH MANAGER – NANYUKI
Department: Consumer Banking
Band/Level: Manager
Contract Type: Open-Ended
Location: Nanyuki
Application Deadline: May 14, 2026
Job Description
The Branch Manager will oversee branch operations, business growth, customer service, and staff performance to ensure achievement of branch objectives.
Key Duties and Responsibilities
- Manage daily branch operations
- Drive branch business growth and profitability
- Supervise branch staff and performance
- Ensure delivery of excellent customer service
- Monitor compliance with banking policies and procedures
- Support customer acquisition and retention initiatives
- Manage branch operational risks
- Prepare branch performance and operational reports
- Coordinate implementation of business strategies
- Promote teamwork and operational efficiency
7. RELATIONSHIP MANAGER, ELITE & DIASPORA BANKING – NANYUKI
Department: Consumer Banking
Band/Level: Manager
Contract Type: Open-Ended
Location: Nanyuki
Application Deadline: May 14, 2026
Job Description
The Relationship Manager will manage relationships with elite and diaspora banking clients while driving portfolio growth and delivering personalized banking solutions.
Key Duties and Responsibilities
- Manage and grow elite and diaspora customer portfolios
- Build and maintain long-term client relationships
- Identify customer financial needs and recommend solutions
- Drive acquisition of new high-value clients
- Promote banking products and investment solutions
- Ensure delivery of exceptional customer experience
- Monitor portfolio performance and customer satisfaction
- Support achievement of business and revenue targets
- Prepare customer relationship reports
- Coordinate timely resolution of client concerns
8. RELATIONSHIP MANAGER, INSTITUTIONAL BANKING
Department: Corporate & Institutional Banking
Band/Level: Manager
Contract Type: Open-Ended
Location: Head Office
Application Deadline: May 22, 2026
Job Description
The Relationship Manager, Institutional Banking will support management of institutional client relationships and business development within the corporate banking segment.
Key Duties and Responsibilities
- Manage institutional banking relationships
- Identify and develop new business opportunities
- Support growth of institutional banking portfolios
- Conduct client relationship management activities
- Prepare business proposals and client presentations
- Coordinate delivery of banking solutions to clients
- Monitor portfolio performance and risk exposure
- Collaborate with internal teams to support client needs
- Ensure compliance with banking regulations and policies
- Support achievement of departmental business targets
Why Join SBM Bank Kenya?
- Opportunity to work with a growing and innovative banking institution
- Exposure to diverse banking operations and leadership opportunities
- Professional and collaborative work environment
- Career growth and development opportunities
- Dynamic roles across banking, compliance, sales, and relationship management
- Opportunity to contribute to customer-focused banking solutions
How to Apply
