Old Mutual Kenya is inviting qualified professionals to apply for several exciting career opportunities within its operations in Nairobi. As one of Africa’s leading financial services providers, Old Mutual continues to strengthen its workforce by recruiting talented individuals who are passionate about delivering innovative financial solutions and exceptional customer service.
Operating across 14 African countries, Old Mutual offers a wide range of financial services covering Life and Savings, Property and Casualty Insurance, Asset Management, Banking, and Lending. The organization is guided by its purpose of Championing Mutually Positive Futures Every Day, placing equal emphasis on delivering outstanding customer experiences and creating a rewarding employee experience.
Professionals seeking to advance their careers in financial services, compliance, business development, and branch leadership now have an opportunity to join one of the continent’s most respected financial institutions.
The available vacancies are outlined below.
1. Unit Manager – Bishop Gardens Branch
Location: Nairobi
Reference Number: JR-80565
The Unit Manager will provide leadership and oversight for the Bishop Gardens Branch, ensuring the achievement of business objectives through effective sales management, customer relationship development, and operational excellence. The successful candidate will be responsible for driving branch performance while maintaining high standards of customer service and compliance with organizational policies.
Key duties and responsibilities include:
- Leading the branch team to achieve sales and revenue targets.
- Developing and implementing branch business development strategies.
- Managing and coaching team members to improve productivity and performance.
- Building and maintaining strong relationships with customers and business partners.
- Monitoring branch performance against established business objectives.
- Ensuring compliance with internal policies, procedures, and regulatory requirements.
- Managing operational risks within the branch.
- Supporting customer acquisition and retention initiatives.
- Preparing business performance reports for management.
- Promoting a customer-centric culture across the branch.
- Coordinating branch operations to ensure efficient service delivery.
- Identifying opportunities for business growth within the branch’s market.
- Managing resource allocation to support business objectives.
- Driving cross-selling and upselling of financial products and services.
- Performing any other responsibilities assigned in support of branch operations.
2. AML and Regulator Compliance Officer
Location: Nairobi
Reference Number: JR-80561
The AML and Regulator Compliance Officer will support the organization’s compliance function by ensuring adherence to anti-money laundering regulations, regulatory requirements, and internal compliance frameworks. The role plays an important part in protecting the organization from regulatory, legal, and financial risks.
Key duties and responsibilities include:
- Supporting the implementation of anti-money laundering policies and procedures.
- Monitoring compliance with applicable regulatory requirements.
- Conducting compliance reviews and assessments.
- Identifying potential compliance risks and recommending corrective actions.
- Supporting regulatory reporting processes.
- Maintaining accurate compliance records and documentation.
- Assisting with internal compliance investigations where necessary.
- Monitoring changes in regulatory requirements affecting the organization.
- Providing guidance to business units on compliance matters.
- Supporting staff awareness and compliance training initiatives.
- Participating in compliance audits and regulatory inspections.
- Escalating compliance issues to relevant management.
- Preparing compliance reports for internal stakeholders.
- Assisting in strengthening internal compliance controls.
- Performing additional compliance-related responsibilities as assigned.
3. Relationship Officer – Alternative Channels
Location: Nairobi
Reference Number: JR-80555
The Relationship Officer – Alternative Channels will support the growth and management of customer relationships through digital and alternative banking channels. The position focuses on improving customer engagement, promoting digital financial solutions, and supporting business growth through innovative service delivery channels.
Key duties and responsibilities include:
- Building and maintaining strong customer relationships.
- Promoting the adoption of alternative banking channels.
- Identifying opportunities to grow the customer portfolio.
- Supporting customer onboarding processes.
- Providing customers with product and service information.
- Responding to customer inquiries and resolving service issues.
- Working closely with internal teams to improve customer experience.
- Monitoring customer usage of alternative channels.
- Supporting digital sales and business development initiatives.
- Identifying opportunities to improve service delivery.
- Maintaining accurate customer records.
- Monitoring performance against assigned targets.
- Preparing customer activity and performance reports.
- Ensuring compliance with internal policies and regulatory requirements.
- Carrying out any additional duties assigned by management.
Why Work at Old Mutual Kenya?
Old Mutual provides employees with the opportunity to build rewarding careers within a leading African financial services organization. Employees work in an environment that encourages innovation, professional growth, collaboration, and customer-focused service delivery while contributing to the organization’s purpose of creating mutually positive futures.
Successful candidates become part of a company with a strong regional presence, diverse business operations, and a commitment to delivering sustainable financial solutions to individuals and businesses across Africa.
Interested candidates should submit their applications through the official Old Mutual careers portal before the respective vacancy is filled.
