Exciting Career Opportunity at The Nairobi Hospital
The Nairobi Hospital, a leading healthcare institution in Eastern Africa, is seeking passionate, results-oriented individuals to join our team. We are committed to enabling good patient outcomes and shaping best practices aligned with our Strategic Plan (2025-2029). If you are driven by a passion for excellence and possess a strong work ethic, this is your chance to make a difference.
Position: Systems Administrator Reference: TNH/HRD/SA/01/2025
The role of the Systems Administrator is pivotal in ensuring the optimal performance, security, and evolution of the hospital’s IT systems. The successful candidate will manage critical IT infrastructure and drive the strategic management, optimization, and security of the hospital’s technology landscape. This position ensures that the hospital’s systems support mission-critical healthcare applications and services effectively.
Key Responsibilities:
1. Systems and Infrastructure Management:
- Design, deploy, and manage robust IT infrastructure to support the hospital’s operations, including on-premises and cloud-based solutions.
- Administer and optimize enterprise applications such as Hospital Information Systems (HIS), database platforms, and virtualization technologies (e.g., VMware, Hyper-V).
- Monitor and ensure uptime, performance, and security of core systems, including servers, databases, and networks.
2. System Optimization and Maintenance:
- Conduct proactive system monitoring, performance tuning, and capacity planning to ensure reliability and scalability.
- Oversee backup, disaster recovery, and business continuity planning for critical IT systems.
- Implement system upgrades, patches, and migrations while minimizing downtime and disruption.
3. Database Administration:
- Manage hospital databases, ensuring optimal performance, data integrity, and availability.
- Implement and maintain database backup and recovery strategies in compliance with data protection regulations.
- Optimize database performance through indexing, query optimization, and resource management.
4. IT Security and Compliance:
- Develop and enforce policies and procedures for IT security and compliance, including access controls and vulnerability management.
- Ensure adherence to international standards such as GDPR, HIPAA, and ISO 27001.
- Conduct periodic security audits and penetration testing to identify and mitigate vulnerabilities.
5. Project Implementation and Leadership:
- Collaborate with cross-functional teams to deliver technical solutions that enhance operational efficiency and patient care.
- Provide mentorship and technical guidance to junior IT staff and ensure knowledge sharing across the team.
6. Support and Troubleshooting:
- Serve as the escalation point for complex technical issues reported through the IT helpdesk.
- Perform root cause analysis and implement long-term solutions for recurring incidents.
- Develop and maintain comprehensive documentation of IT systems, configurations, and procedures.
Additional Responsibilities:
- Analyze, document, and propose solutions for hospital-wide business areas, preparing both technical and functional specifications (TSS & FSS).
- Ensure proper working of live systems without interrupting services to end users.
- Perform daily operations, including Close of Business (COB) activities, and provide timely reports.
- Participate in IT project implementations and stay updated on new solutions.
- Collaborate with various internal departments and external vendors to ensure seamless IT operations.
Key Competencies:
- Advanced technical expertise in operating systems, enterprise applications, virtualization platforms, and cloud environments.
- Strong knowledge of IT security, compliance standards, and risk mitigation strategies.
- Proven leadership, analytical, and problem-solving skills.
- Excellent communication and customer relationship management abilities.
- Hands-on experience with core software applications, troubleshooting, and systems optimization.
Working Relationships:
- Internal: Nursing, Medical Services, Supply Chain, Legal, Internal Audit, Risk and Compliance, Operations, Catering, Human Resources, and other user departments.
- External: IT hardware vendors.
