Purpose
This role is responsible for supporting Product development and customer value management to deliver superior and compelling customer value proposition in order to attract and retain quality customers. The role holder will be a team player, self-driven and highly analytical individual with clear focus on results. He/she will work with stakeholders to deliver exceptional product performance.
Roles & Responsibilities:
- Support the development of product strategy and roadmap.
- Collect and analyze metrics on product performance to inform decision-making.
- Contribute to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals.
- Participate in product planning sessions, contribute ideas and insights, and assist in the execution of product initiatives, ensuring timely and successful product launches
- Prepare regular reports and presentations on product performance and opportunities for management decision.
- Use data analytics to drive informed decision-making and continuous improvement.
- Monitor customer behavior and rollout strategies to manage attrition and ensure customer primacy.
- Gather customer feedback from different touchpoints/channels and continuously review for action or product improvement.
- Follow up all customer complaints in liaison with the technical support to ensure timely resolution.
Ideal Job Specification:
Academic Qualification:
- University Degree in Business/Economics/IT/Engineering or a related field.
Key Skills, Knowledge, Experience and Competencies
Desired Work Experience:
3+ years working experience in Product Management/Customer Value Proposition/Sales/Relationship Management in Banking/Financial Services.
Essential Knowledge and Skills:
- Good knowledge of the Banking industry, trends and innovations.
- In-depth understanding of Products, policies and regulations.
- Deep understanding of Product Lifecycle Management.
- Good undertaking of the competition and regulatory landscape.
- Prior experience in Products, Channels, Relationship Management or Customer value proposition.
- Teamwork and collaboration.
Technical Competencies:
- Excellent communication, planning & organizational skills
- Team player, self-motivated and result oriented
- Good presentation skills
- Excellent negotiation skills
- Strong commercial acumen
- Customer service orientation
- Good PC skills
If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 5th February 2025.
