Dencity Hotel is urgently seeking qualified and experienced individuals to join our team. If you meet the qualifications below, we encourage you to apply. We are committed to delivering exceptional hospitality services, and we believe in hiring passionate professionals to uphold our high standards.
Front Office Receptionist
Job Overview
The Front Office Receptionist will serve as the first point of contact for guests at Dencity Hotel. This role is crucial in ensuring a seamless check-in and check-out process while providing excellent customer service. The ideal candidate should be friendly, professional, and able to manage multiple tasks efficiently in a fast-paced environment.
Minimum Requirements:
- Diploma in Front Office Operations and Customer Care Management or related courses.
- Minimum of two years working in a similar or related position.
- Proficiency in Computer Operations.
- Strong Communication & Organizational Skills.
- Customer Service Experience.
Key Responsibilities:
- Guest Relations Management – Welcome guests warmly upon arrival and assist with check-in and check-out procedures while ensuring a seamless experience.
- Handling Reservations – Manage room bookings via phone, email, and online platforms, ensuring accuracy in reservations and availability.
- Customer Service Excellence – Provide exceptional customer service by promptly addressing guest inquiries, complaints, and special requests professionally and efficiently.
- Administrative Duties – Maintain front office records, update guest profiles, and handle administrative tasks such as billing, invoicing, and payment processing.
- Coordination with Other Departments – Communicate guest needs and special requests to housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
- Security & Confidentiality – Maintain the confidentiality of guest information and ensure hotel security procedures are followed at all times.
- Upselling Hotel Services – Promote additional hotel services, facilities, and special offers to enhance the guest experience.
- Report Generation – Prepare daily reports on guest arrivals, departures, occupancy rates, and revenue collection.
- Telephone & Email Handling – Answer incoming calls, respond to emails professionally, and assist with guest inquiries in a timely manner.
- Problem-Solving & Conflict Resolution – Address and resolve guest complaints efficiently to uphold Dencity Hotel’s reputation.
Why Join Us?
At Dencity Hotel, we foster a work environment that values professionalism, integrity, and teamwork. Our employees enjoy career growth opportunities, training programs, and a positive work culture that prioritizes guest satisfaction and employee well-being. Joining our team means becoming part of a dynamic hospitality network that is dedicated to providing world-class service.
HOW TO APPLY:
Send your cover letter, detailed CV, supporting documents, and a Certificate of Good Conduct to:
[email protected]
Note : The Applications above should be compiled into one single pdf document and sent via the email provided
Deadline: February 9th, 2025
Join our dynamic team at Dencity Hotel and take your career to the next level!
Location
The position is based in Mandera Town. Therefore, the job is open to all candidates who are willing to relocate and work in Mandera Town.
Only shortlisted candidates will be contacted!
