Are you passionate about hospitality and customer service? Do you thrive in a fast-paced environment and enjoy creating exceptional guest experiences? If so, CySuites Apartment Hotel invites you to be part of our dynamic team as a Front Office Agent (Casual).
About CySuites Apartment Hotel
CySuites Apartment Hotel is a luxurious serviced apartment hotel located along Church Road, off Waiyaki Way, in the vibrant Westlands area of Nairobi. We offer a unique combination of contemporary living and working spaces designed to cater to both short and extended stays. Our facilities include:
- 32 two-bedroom apartments
- 6 one-bedroom apartments
- 2 penthouses
- An all-day dining restaurant with a mix of Kenyan and continental cuisines
- A well-stocked bar featuring a fine selection of wines, spirits, and signature cocktails
- A heated pool and fitness facilities to ensure guests maintain their fitness routine
As a guest-centric establishment, we pride ourselves on delivering top-tier service and a memorable experience for our guests. We are looking for Front Desk Agents (Casuals) to serve as the first point of contact for our guests and ensure their stay is seamless and enjoyable.
Job Details
- Position: Front Office Agent (Casuals)
- Job Type: Temporary
- Job Category: Hospitality Industry
- Location: Nairobi, Kenya
- Closing Date: February 24th, 2025
Job Responsibilities
As a Front Office Agent at CySuites Apartment Hotel, your responsibilities will include:
- Welcoming guests, handling the check-in and check-out processes, and orienting them through the apartment.
- Organizing airport pick-up and drop-off services and showing guests around the property.
- Assisting with luggage handling to and from guest rooms.
- Answering and directing incoming calls, including guest wake-up call services, supplier inquiries, and internal communications via the switchboard.
- Receiving and relaying messages to guests, departments, or individuals.
- Verifying guest accounts, confirming room status, running night audits, and preparing relevant reports for submission to respective departments.
- Responding to guest reviews when required and ensuring guest feedback is received, addressed, and resolved efficiently.
- Ensuring guest satisfaction by promptly handling complaints and special requests.
- Accurately computing guest billings and posting charges to guest rooms and house accounts.
- Managing pool and gym clients and ensuring guests have access to these facilities.
- Assisting in pre-registration and blocking of rooms for reservations.
- Handling mail, packages, and messages efficiently while keeping records.
- Clearly communicating hotel services and amenities to guests.
- Performing any other assigned duties as required.
Who We Are Looking For
We are looking for individuals who embody professionalism, enthusiasm, and a strong commitment to exceptional customer service. The ideal candidate should be:
- Personable and approachable when dealing with guests.
- Able to maintain a professional phone demeanor and excellent communication skills.
- Skilled in customer service with a passion for delivering top-tier experiences.
- Flexible to cover all shifts, including both day and night shifts.
- Highly attentive to detail with strong integrity and ethical conduct.
- Capable of multitasking and working under minimal supervision.
- Familiar with eZee PMS software (preferred but not required).
Why Join Us?
At CySuites Apartment Hotel, we offer a rewarding work environment where employees are valued and supported. This is a fantastic opportunity for hospitality professionals looking to gain experience in a reputable establishment with a focus on luxury service.
How to Apply
If you are ready to take on this exciting opportunity and be part of our growing team, Apply Now before the deadline on February 24th, 2025.
We look forward to welcoming you to CySuites Apartment Hotel!
