CySuites Apartment Hotel is a luxurious serviced apartment hotel located along Church Road, off Waiyaki Way in Nairobi’s bustling Westlands area. The hotel offers 32 two-bedroom apartments, 6 one-bedroom apartments, and 2 penthouses.
These fully serviced apartments provide contemporary living and working spaces fitted with amenities to cater to the needs of both short and extended stays. The serene location makes it the perfect home away from home for both business and leisure travelers.
Our all-day dining restaurant offers a variety of both Kenyan and continental dishes, while the bar area features a fine selection of wines, a wide range of spirits, and signature cocktails. Guests can also take advantage of our fitness facilities, including a heated pool, to keep up with their exercise regime.
We are currently looking for Front Desk Agents (Casuals) to join our team and serve as the first point of contact for our guests, ensuring they have a seamless and enjoyable stay.
Front Office Agent (Casuals) – Job Description
Responsibilities:
- Welcome guests, manage their registration, check-in process, and provide orientation through the apartment.
- Handle check-out procedures efficiently, ensuring all guest accounts are settled accurately.
- Organize airport pick-up and drop-off services.
- Assist guests with luggage handling to and from their rooms.
- Answer and direct incoming calls, manage guest wake-up call services, and handle messages for guests and departments.
- Verify guest accounts, confirm room statuses, and conduct night audits.
- Prepare and distribute necessary reports to respective departments.
- Respond to guest reviews and feedback while addressing any complaints to enhance guest satisfaction.
- Accurately compute guest billings and post charges to guest rooms and house accounts.
- Handle pool and gym clients, ensuring they are well attended to.
- Assist in pre-registration and blocking of rooms for reservations.
- Manage mail, packages, and messages efficiently, ensuring accurate records are kept.
- Communicate hotel services and amenities effectively to guests.
- Perform any other duties that may be assigned from time to time.
Why Work with Us?
CySuites Apartment Hotel is committed to delivering outstanding hospitality experiences to our guests. As an employee, you will have the opportunity to work in a dynamic and engaging environment that fosters professional growth. Our team members play a crucial role in ensuring our guests receive top-tier service and leave with lasting memories of their stay.
We believe in creating a workplace that supports personal and professional development. By joining our team, you will gain hands-on experience in the hospitality industry and acquire essential customer service and operational skills. Our supportive work culture ensures that each employee is valued and given the opportunity to excel in their respective roles.
As a Front Office Agent at CySuites, you will be exposed to various aspects of hotel operations, from guest relations to administrative functions. Whether you are looking to build a career in hospitality or enhance your customer service experience, this position provides an excellent platform for career growth.
Skills and Attributes Needed for the Role
- Strong communication and interpersonal skills to engage with guests and colleagues effectively.
- A customer-focused mindset with the ability to handle guest inquiries professionally.
- High attention to detail to ensure accuracy in guest billing, reservations, and other administrative tasks.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong problem-solving skills to address and resolve guest concerns efficiently.
- Team-oriented attitude with the ability to work collaboratively with colleagues.
- Willingness to work flexible shifts, including night and weekend shifts.
Growth Opportunities
At CySuites Apartment Hotel, we prioritize the professional development of our employees. By working with us, you will have access to training and mentorship programs designed to enhance your skills and broaden your knowledge in the hospitality industry.
We encourage internal career growth and provide opportunities for advancement within the company. Employees who demonstrate dedication, reliability, and exceptional performance may be considered for permanent positions and leadership roles in the future.
Our workplace culture emphasizes continuous learning, teamwork, and innovation. We recognize the efforts of our team members and reward their contributions to the overall success of the hotel.
Work Environment and Expectations
As a Front Office Agent, you will be working in a lively and guest-focused environment where professionalism and efficiency are key. Your role will require you to interact with guests from diverse backgrounds, ensuring that each interaction leaves a positive impression.
The hotel operates 24/7, and shift schedules will vary based on operational needs. Employees are expected to maintain a high level of professionalism, adhere to hotel policies, and deliver exceptional service at all times.
We value teamwork, respect, and accountability in the workplace. Employees are encouraged to contribute ideas that enhance guest satisfaction and improve overall operations.
How to Apply
Interested candidates who meet the requirements are encouraged to apply before the closing date.
