Madison General Insurance Need Senior Supervisor

SENIOR SUPERVISOR – UNDERWRITING HEALTHCARE DIVISION

Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position.

Overall Responsibility:

Underwriting, vetting, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes

Key Responsibilities

• Constant review of scheme loss ratios and provide proactive suggestions to aid in claims control
• Monthly running of the premium and marketing reports against targets set (GWP)
• Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
• Investigation:

1. Recognize trends of issues and where other processes are going
   wrong and being proactive in recommending solutions.
2. Familiarize with system to note it’s extremes and what needs to
   be adjusted to suit market trends.

• Provide the necessary support to intermediary by training them on the medical products
• Liaise with the underwriters, actuarial and business development teams to evaluate the products being sold and equally when designing new ones.
• Organize and attend meetings with clients e.g. member educations, health talks, quarterly service review meetings etc.
• Supervise scheme setup to ensure it’s accurately and timely done.
• Supervise to ensure prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary
• Coordinate with outsourced card production team on preparation of medical cards (Smart/Photo) for all eligible members and ensure the same is done with the TAT’s required.
• Review and signing-off of policy documents and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
• Review, ensure timely execution of Contracts and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
• Support in renewal process by reviewing and advising on renewal terms based on loss ratios and profitability index
• Premium volume increase through organic growth by selling additional benefits and enhancements
• Supervise service levels and benchmark our customer service standards against the market
• Hold forte on behalf of the Assistant Underwriting Manager while he/she is away.

Skills and Competencies Required

• Team leadership skills
• Health Benefits Plan Management
• Database Administration
• Customer Service
• Continuous Innovation
• Excellent communication and multi-tasking skills
• Market Awareness
• Policy Processing
• Team Player
• Presentation Skills
• People management skills of both external and internal partners
• Integrity and honesty

Knowledge and Experience

• At least 5 years’ of experience in Healthcare Underwriting preferably as a supervisor in a medical underwriting insurance environment.
• Addressing operational concerns and issues, monitoring overall customer satisfaction.
• Demonstrated experience engaging intermediaries at high level.
• Developing and implementing operational procedures and policies

Academic and Professional Qualifications required

• Degree in Actuarial Science/Statistics or Business-Related field
• ACII or DIP AIIK qualifications

Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: [email protected] so as to be received by Tuesday 18 th February, 2025.