At Safaricom, we are driven by our Spirit of Purpose, Customer Obsession, Innovation, and Collaboration. We pride ourselves on being the number one employer of choice. Our commitment to our people goes beyond the ordinary. We take care of our employees through work-life balance, rewards tailored to meet personal needs, and a conducive work environment that fosters growth, creativity, and collaboration.
We believe that our people are our most valuable asset and play a key role in achieving our vision of transforming lives. This is reflected in our commitment to creating a supportive and dynamic working environment. Our employees benefit from wellness programs, crèche facilities, access to subsidized gym amenities, leisure facilities, regular social events, competitive compensation packages, and robust career advancement opportunities.
Safaricom is excited to announce six new job openings in Nairobi, Kenya. We are looking for dynamic, innovative, and motivated individuals to join our team and contribute to our ongoing success. Below are the detailed job descriptions for each position.
1. Senior Manager/Front Line Marketing Lead (GSM, Fintech, Enterprise, Terminals, Fixed, Digital)
Department: Front Line Marketing, Channels Cluster
Location: Nairobi, Kenya
Posting Date: 02/27/2025
The Senior Manager/Front Line Marketing Lead is responsible for driving customer engagement to ensure best-in-class touchpoint experiences. This role is crucial in developing and executing the commercial strategy while working closely with the Commercial Business Units and Sales Organization.
Key Responsibilities:
- Develop and implement marketing strategies for GSM, Fintech, Enterprise, Terminals, Fixed, and Digital products.
- Drive customer engagement by creating exceptional touchpoint experiences.
- Collaborate with Commercial Business Units to align marketing initiatives with business objectives.
- Lead the execution of commercial strategies to enhance brand presence and market penetration.
- Analyze market trends, customer insights, and competitor strategies to inform decision-making.
- Manage and mentor a team of marketing professionals, fostering a culture of innovation and excellence.
- Develop and maintain relationships with key stakeholders including internal teams and external partners.
- Monitor and report on the effectiveness of marketing campaigns and initiatives.
Who We Are Looking For:
We are seeking an experienced marketing leader with a deep understanding of customer engagement and commercial strategy. The ideal candidate will have exceptional leadership skills, strategic thinking abilities, and a proven track record of driving successful marketing campaigns in a dynamic and fast-paced environment.
2. Engineer – Regional Network Optimization (Nairobi East)
Department: Network Planning & Design, Technology Division
Location: Nairobi, Kenya
Posting Date: 02/26/2025
The Engineer for Regional Network Optimization is responsible for enhancing network performance and ensuring optimal service delivery in the Nairobi East region. This role involves continuous monitoring, analysis, and improvement of network quality and capacity.
Key Responsibilities:
- Monitor network performance and optimize configurations to enhance user experience.
- Conduct detailed analysis of network issues and provide strategic solutions.
- Collaborate with cross-functional teams to implement network improvement plans.
- Support the planning and design of network expansions and upgrades.
- Ensure compliance with network quality standards and regulatory requirements.
- Develop and maintain documentation for network performance metrics and optimization activities.
Who We Are Looking For:
An analytical and detail-oriented engineer with expertise in network planning and optimization. The ideal candidate will have strong problem-solving skills and experience in a telecommunications environment.
3. Engineer – Datacenter & Campus Networks – Planning and Design
Department: Network Planning & Design, Technology Division
Location: Nairobi, Kenya
Posting Date: 02/26/2025
The Engineer for Datacenter & Campus Networks is tasked with designing and planning network infrastructure to support the organization’s strategic objectives. This role involves the development of scalable and reliable network solutions.
Key Responsibilities:
- Design and plan network infrastructure for datacenters and campus environments.
- Collaborate with project teams to ensure seamless implementation of network solutions.
- Conduct network capacity planning and performance analysis.
- Ensure network security and compliance with organizational policies.
- Support network integration, testing, and validation processes.
- Provide technical support and guidance for network-related projects.
Who We Are Looking For:
A strategic thinker with extensive experience in network planning and design. The ideal candidate will possess strong technical skills and the ability to work in a collaborative team environment.
4. Engineer – Data Center Mechanical
Department: Data Center, Technology Division
Location: Nairobi, Kenya
Posting Date: 02/26/2025
The Engineer – Data Center Mechanical is responsible for maintaining and optimizing mechanical systems within the data center to ensure maximum uptime and efficiency.
Key Responsibilities:
- Oversee the design, installation, and maintenance of mechanical systems in data centers.
- Perform regular inspections and preventive maintenance on HVAC, cooling, and ventilation systems.
- Collaborate with cross-functional teams to ensure infrastructure reliability and performance.
- Troubleshoot and resolve mechanical system issues promptly.
- Implement energy efficiency strategies to reduce operational costs.
- Maintain compliance with safety standards and regulatory requirements.
Who We Are Looking For:
An experienced mechanical engineer with knowledge of data center operations and HVAC systems. The ideal candidate will have problem-solving skills and a strong commitment to operational excellence.
5. Engineer – Data Center & Operations
Department: Data Center, Technology Division
Location: Nairobi, Kenya
Posting Date: 02/26/2025
The Engineer – Data Center & Operations ensures the smooth operation of data center infrastructure and supports the organization’s IT operations.
Key Responsibilities:
- Manage and maintain data center infrastructure, including servers, storage, and network equipment.
- Monitor system performance and troubleshoot issues to ensure high availability.
- Coordinate with IT teams for system upgrades, migrations, and deployments.
- Implement security measures to protect data center assets and information.
- Develop and maintain disaster recovery and business continuity plans.
- Document operational procedures and system configurations.
Who We Are Looking For:
A detail-oriented IT professional with expertise in data center operations. The ideal candidate will possess technical proficiency and a proactive approach to problem-solving.
6. M-Pesa Africa – Change & Release Specialist
Location: Nairobi, Kenya
Posting Date: 02/18/2025
The Change & Release Specialist at M-Pesa Africa is responsible for managing the release lifecycle, ensuring seamless deployment of new features and changes across systems.
Key Responsibilities:
- Manage change and release processes for M-Pesa systems.
- Collaborate with development, testing, and operations teams to coordinate releases.
- Ensure compliance with change management policies and procedures.
- Monitor release progress and resolve any issues that arise.
- Maintain detailed documentation of change and release activities.
- Implement continuous improvement initiatives to enhance the change management process.
Who We Are Looking For:
An organized and detail-oriented professional with experience in change and release management. The ideal candidate will have excellent communication skills and the ability to work in a dynamic environment.
