Pension Administrator

We currently have an exciting career opportunity for a Pension Administrator within Jubilee Life Insurance Limited. The position holder will report to the Assistant Manager – Pensions and will be based at our Head Office in Nairobi.

Main Responsibilities

1. Operational
   ▪ Business Growth. Conserving existing business and offering alternative products to existing clients e.g., annuity,
   cross sell and following up/providing leads for new business.
   ▪ Manage the administration of retirement benefits plans for corporate clients.
   ▪ Ensure accurate record-keeping of participant data, contributions, and benefit calculations.
   ▪ Maintain up-to-date participant records and handle all necessary documentation.
   ▪ Provide exceptional customer service to retirement benefits business clients.
   ▪ Address inquiries and resolve issues related to retirement plans promptly.
   ▪ Identify opportunities for process improvements to enhance operational efficiency.
   ▪ Streamline administrative processes to minimize errors and maximize productivity.
   ▪ Work with internal teams to implement system enhancements and automation.
   ▪ Statistical Analysis & Returns. Preparing summary/ statistical reports of the Retirement Benefits schemes. Also preparing returns in respect of the Retirement Benefits schemes as assigned for submission within the timelines provided. Monitor key performance indicators and implement measures to achieve targets.
   ▪ Maintain accurate and up-to-date records of retirement plans and participant information.
   ▪ Generate reports and provide timely and accurate information to clients.
   ▪ Collaborate with internal stakeholders to meet reporting obligations.

Key Competencies

▪ Attention to detail and accuracy in retirement plan administration.
▪ Strong customer service and relationship management skills.
▪ Knowledge of retirement benefits regulations and compliance requirements.
▪ Analytical and problem-solving abilities to resolve complex issues.
▪ Excellent organizational and time management skills.
▪ Strong communication and interpersonal skills.

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