Britam is a leading financial services group operating in various markets across Africa. We are committed to providing our clients with innovative insurance, asset management, banking, and property solutions. As part of our ongoing growth and commitment to excellence, we are looking for dynamic and skilled professionals to join our team. If you are passionate about making a difference in the financial services industry, explore the opportunities available and be part of our success story.
Available Positions
Quality Assurance & Reporting Assistant (1 Year Fixed-Term Contract) – Kenya, Nairobi
Job Description: The Quality Assurance & Reporting Assistant will ensure high service standards by monitoring and evaluating customer service interactions and reporting on key performance indicators.
Key Responsibilities:
- Conduct quality checks on customer interactions across various platforms.
- Compile and analyze performance reports on customer service delivery.
- Identify areas for improvement and recommend training interventions.
- Ensure adherence to company policies and regulatory guidelines.
- Support process improvements to enhance customer experience.
Customer Service Assistant (1 Year Fixed-Term Contract) – Kenya, Nairobi
Job Description: The Customer Service Assistant will provide frontline support to clients, ensuring prompt resolution of inquiries and maintaining a positive customer experience.
Key Responsibilities:
- Handle customer inquiries and provide accurate information.
- Resolve complaints and escalate complex issues when necessary.
- Maintain customer records and update relevant databases.
- Assist clients with policy administration and service requests.
- Contribute to process enhancements for better service delivery.
Customer Retention & Self-Service Assistant (1 Year Fixed-Term Contract) – Kenya, Nairobi
Job Description: The Customer Retention & Self-Service Assistant will enhance customer engagement and retention by promoting self-service platforms and proactive customer interaction.
Key Responsibilities:
- Encourage customers to use self-service channels for policy management.
- Monitor customer behavior to identify retention risks.
- Implement strategies to improve customer loyalty and engagement.
- Address service concerns to ensure a seamless customer experience.
- Provide feedback on service trends to improve digital offerings.
Business Operations Assistant (1 Year Fixed-Term Contract) – Kenya, Nairobi
Job Description: The Business Operations Assistant will support the day-to-day administrative functions of the business, ensuring operational efficiency.
Key Responsibilities:
- Assist in documentation and processing of business transactions.
- Support teams with administrative and operational tasks.
- Ensure compliance with internal processes and procedures.
- Manage communication and coordination across departments.
- Contribute to process improvements for better efficiency.
Bancassurance Regional Relationship Assistant (1 Year Fixed-Term Contract) – Kenya, Nairobi
Job Description: The Bancassurance Regional Relationship Assistant will facilitate strong partnerships with banking institutions to drive insurance sales and service excellence.
Key Responsibilities:
- Support relationship management between Britam and banking partners.
- Assist in training and capacity building for bank staff.
- Monitor performance metrics and generate reports.
- Provide ongoing support to ensure efficient bancassurance operations.
- Resolve partner and customer queries efficiently.
Assistant Manager Risk & Compliance – Rwanda, Kigali
Job Description: The Assistant Manager Risk & Compliance will oversee risk management and compliance functions to ensure regulatory adherence and operational security.
Key Responsibilities:
- Implement risk management frameworks and policies.
- Conduct compliance audits and risk assessments.
- Provide guidance on regulatory and policy matters.
- Develop mitigation strategies for identified risks.
- Train staff on compliance requirements and risk management.
Senior Investment Analyst – Kenya, Nairobi
Job Description: The Senior Investment Analyst will support investment decision-making through research, analysis, and financial modeling.
Key Responsibilities:
- Conduct financial and market analysis to identify investment opportunities.
- Prepare detailed investment reports and presentations.
- Monitor portfolio performance and recommend adjustments.
- Assess risks and returns of investment options.
- Support strategic decision-making with data-driven insights.
Claims Assistant Analyst – Rwanda, Kigali
Job Description: The Claims Assistant Analyst will support the claims processing team in assessing and settling claims efficiently.
Key Responsibilities:
- Review and process insurance claims according to company policies.
- Verify documentation and assess claim eligibility.
- Liaise with service providers and policyholders.
- Maintain accurate records and generate reports.
- Identify trends and recommend process improvements.
Assistant Underwriter – Rwanda, Kigali
Job Description: The Assistant Underwriter will support risk assessment and policy issuance for various insurance products.
Key Responsibilities:
- Evaluate insurance applications and assess risks.
- Determine policy terms and pricing based on underwriting guidelines.
- Process policy documentation and endorsements.
- Support agents and brokers with underwriting queries.
- Ensure compliance with underwriting standards.
Business Development Officer – Group & Credit Life – South Sudan, Juba
Job Description: The Business Development Officer will drive growth in group and credit life insurance by identifying and nurturing business opportunities.
Key Responsibilities:
- Develop relationships with financial institutions and corporate clients.
- Identify new business opportunities and drive sales.
- Provide product training to partners and agents.
- Monitor market trends and competitive activities.
- Support business expansion strategies.
How to Apply
Interested candidates should submit their applications before the respective closing dates. For email applications, kindly send your resume and cover letter to the designated email address. For applications via an online portal, use the link provided below.
