Standard Investment Bank (SIB) is a leader in Islamic Investment Banking, committed to providing innovative and ethical financial solutions to investors. To enhance client service and engagement, we are looking for a Call Centre Intern to join our dynamic team.
This role offers an opportunity to gain hands-on experience in client support, investment banking operations, and customer relationship management. The ideal candidate will have a strong understanding of Islamic finance principles, exceptional communication skills, and a passion for delivering top-tier customer service.
Job Overview
The Call Centre Intern will be responsible for handling client inquiries, assisting with transactions, resolving account-related issues, and ensuring an exceptional customer experience. The role will also involve analyzing operational gaps, documenting client interactions, generating reports, and contributing to continuous improvement initiatives within the Call Centre.
Key Responsibilities
This role will involve direct interaction with clients, operational efficiency analysis, and process improvement within the call centre. Responsibilities include:
- Handling incoming calls and emails professionally while providing accurate information about banking and investment products.
- Assisting clients in navigating online platforms, processing transactions, and resolving issues related to their accounts.
- Conducting reviews of call centre systems and processes to identify inefficiencies and recommend improvements.
- Maintaining detailed client records, ensuring compliance with investment banking regulations.
- Generating reports on operational performance, highlighting challenges, and recommending solutions.
- Participating in staff training programs, contributing insights to enhance training materials.
- Keeping up to date with industry trends, regulatory changes, and emerging technologies to improve call centre operations.
- Engaging in team discussions and strategy meetings to foster a culture of continuous improvement.
Core Competencies
A successful candidate at Standard Investment Bank is expected to demonstrate the following key competencies:
- Resource Maximization – Effectively utilizes infrastructure, knowledge, and networks to enhance service delivery.
- Client Empowerment – Builds strong relationships with customers and supports their investment goals.
- Care & Protection – Upholds integrity and ensures client data security and confidentiality.
- Effective Communication – Communicates clearly, professionally, and proactively in both written and verbal interactions.
- Initiative & Confidence – Suggests innovative ideas, offers solutions, and takes initiative in resolving client issues.
- Teamwork & Collaboration – Works efficiently within teams, supporting seamless operations.
- Sector Knowledge – Understands the Islamic finance and investment banking industry, ensuring compliance and best practices.
- Professionalism & Respect – Demonstrates honesty, fairness, and a client-first approach in all interactions.
Why Join SIB?
Gain exposure to the fast-growing Islamic Investment Banking sector
Work in a professional environment that fosters learning and career growth
Develop valuable client service and financial operations skills
Be part of a reputable investment firm committed to excellence
How to Apply
If you are excited about this opportunity to launch your career at Standard Investment Bank, submit your application before March 9, 2025.
Send your resume to [insert email] with the subject line: “Call Centre Intern Application.”
Only shortlisted candidates will be contacted.
Start your journey in investment banking with SIB today!
