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The Savannah Hospital is a fully-fledged patient-centered Hospital offering both inpatient & outpatient services. Our core mandate is to provide quality, inclusive, affordable and competitive healthcare thereby taking healthcare a notch higher.
We have a highly qualified team dedicated to providing exceptional patient care in a friendly and welcoming environment.
1.MANAGER-NURSING SERVICES
Purpose of the Job:
Leading and overseeing a team of nurses, ensuring high-quality patient care by managing staff schedules, coordinating patient care, maintaining a safe environment, upholding quality standards.
Summary of Duties and Responsibilities:
- Nursing staff management
- Managing nursing care
- Administration and documentation
- Operational management
- Quality improvement, safety and risk management
- Customer service and customer engagement
- Nursing care budgetary control
- Learning and development
- Mentorship and coaching
Minimum Qualifications:
- Must be a holder of BScN/KRCHN from a recognized institution
- Valid ACLS and BLS certification
- Minimum of 8 years experience in a busy hospital; at least 3 of which should be in leadership or managerial role.
- Must be registered with the Nursing Council of Kenya
- Valid practice license
- Customer focused, empathetic and emotional intelligence
- Strong interpersonal and communication skills
- Attention to detail
- Teamwork and results oriented
- Ethical and reliable
2.ADMISSIONS AND DISCHARGE CASHIER
Duties and Responsibilities:
- The cashier is tasked with receiving payments from clients through the facilities approved payment platforms.
- Issuing official receipts for all cash transactions
- Collect revenue by recording financial information; collect charges for services; and record third party claims.
- Generating invoices for relevant clients e.g. insured clients seeking services.
- Understand insurance packages and make necessary documents available to insurance agents when the need arises.
- Ensure appropriate insurance guidelines are followed when providing services to clients e.g. verification of identity, running smart cards appropriately.
- Receiving and managing all transactions from patients and ensuring effective reconciliations.
- Warmly receive and ably guide patients in relation to hospital’s services, charges, and general enquiries.
- Responsible for documenting revenues received by ensuring correct receipting or invoicing as per the transaction being performed.
- Responsible for compiling and reporting the revenue collected at the end of each business day, using approved reporting templates.
- Undertake daily administrative tasks to ensure the functionality and coordination of the facility
Minimum Qualifications:
- A bachelor’s degree/Diploma in Business Administration or Finance from a recognized institution.
- A minimum CPA II qualification
- Minimum of two (2) years of experience in a hospital setup
- Must demonstrate high integrity and ethical practice
- Must demonstrate the ability to work independently with minimum supervision.
- Must be a team player who is able to work cordially in teams
- Must demonstrate ability to multitask.
- Attention to detail
- Must demonstrate commitment to operational effectiveness
- Should have ability to solve problems by applying relevant business knowledge
- Must have knowledge in use of MS office packages
3.BILLING CLERK
Purpose of the job:
To accurately register and generate billing statements for clients.
Duties and Responsibilities:
- To correctly capture the prerequisite demographic information into the HMIS for all patients coming for treatment
- Process and progress preauthorization properly for medical bills undertakings for clients with insurance covers.
- To perform any clerical duties relating to registration and billing in line with the standing orders.
- Billing of patients.
- Review the cost sheet of discharged patients for accuracy and completion in order to prepare billing statements.
- Prepare billing statements for insurance companies, patients and other third parties.
- Process refunds for overpaid accounts.
- Prepare reports and respond to inquiries concerning billing activities.
- Analyze invoices and data for accuracy and completeness.
- Serve and protect the hospital’s image by adhering to professional standards, hospital policies and procedures.
- To check if disease code in the discharge summary matches with what was done to the patient before invoicing
- To fill in daily admission and claim forms and attach the correct requirements during discharge
- To communicate appropriately and provide information to patients in relation to the processes of the hospital
- Any other duties may be assigned by the head of department or management.
- To uphold office etiquette.
- To make sure that the card is fully paid and premiums to exceed at least three months from the time of discharge to avoid claims being rejected
- To ensure that claims are Batched as per medication accorded
- To submit all Batched claims to SHIF Branch for processing and payments
Minimum Qualifications
- An understanding of how to read medical invoices and coding language.
- Knowledge of medical terminology.
- Knowledge of medical billing software.
- Knowledge of medical documentation evaluation.
- Attention to Detail.
- Exceptional customer service and organizational skills.
- Strong problem solving and sound judgment skills.
- Excellent time management skills.
- Excellent communication and IT skills will be added advantage.
- Ability to multi-task, work under pressure and unsupervised.
- Ability to adapt quickly to change
- A holder in CPA II/ACCA Equivalent
- At least two (1-2) years prior experience in billing in a hospital.
- Computer literate
4.PHARMACEUTICAL TECHNOLOGIST
Purpose of the job:
The job holder will be responsible for ensuring accurate dispensing, patient counselling and proper handling of pharmaceutical supplies.
Summary of Duties and Responsibilities:
- Dispense medications and other commodities accurately.
- Advise patients on proper drug use.
- Compound and prepare prescriptions.
- Ensure compliance with pharmacy regulations.
- Manage stock and inventory of medicines.
- Conduct scheduled stock takes.
- Maintain accurate patient records in the HMIS.
- Collaborate with healthcare professionals.
Minimum Qualifications:
- Diploma in Pharmaceutical Technology from a recognized institution.
- Registered with Pharmacy & Poisons Board.
- Current professional practice license.
- A minimum of 3 years’ work experience in a busy setting.
- Previous use and exposure to Hospital Management Information System (HMIS) will be an added advantage.
- Ability to read and interpret prescriptions appropriately and offer the required guidance as necessary.
- Strong knowledge of drug dosages and interactions.
- Attention to detail and accuracy.
- Good communication and customer service skills.
5.REGISTRATION CLERK:
Purpose of the job:
The job holder will be responsible for patient registration with accurate information, verifying insurance benefits and eligibility.
Summary of Duties and Responsibilities:
- Registration of patients accurately and timely and inputting the details into the Health Management Information System (HMIS).
- Assisting patients to fill claim forms.
- Collect applicable co-pays.
- Preparing new medical record files and retrieving of the same on request
- Arranging patient files in a predesigned order and ensuring no notes are lost when sending the file out.
- Recording outpatient diagnosis in the morbidity register and compiling outpatient statistics on daily basis for administrative use
- Attending to queries and enquiries related to medical records functions and retrieval of requests to the authorized staff
- Obtaining insurance preauthorization’s on behalf of insurance covered patients.
- Ensuring services are rendered to Bonafide corporate scheme beneficiaries
- Validating corporate patients ensuring correct documentation is given and properly filled.
- Processing patient admission and liaising with the Nurse for bed allocation.
- Establish accurate, honest and positive relationship with internal and external customers.
Minimum Qualifications:
- Diploma in Health Records/Medical Records from a recognized institution
- At least 2 years’ experience in a busy medical facility
- Good understanding of Hospital Management Information System (HMIS)
- Good communication skills
- Ability to multi-task
- Highly organized and good planner
- Ability to maintain confidentiality
- Keen attention to detail
6.BUSINESS DEVELOPMENT AND MARKETING MANAGER
Purpose of the job:
This individual will be responsible for creating and implementing strategies to improve the hospital’s market position and achieve financial growth. This role involves building key customer relationships, identifying business opportunities, negotiating, and closing business deals, and maintaining extensive knowledge of current market conditions.
Summary of Duties and Responsibilities:
- Develop and implement growth strategies in line with the hospital’s vision and mission.
- Onboard new insurance companies, agents, and private/public company managed medical schemes
- Drive volume growth in existing partner schemes, SHIF, and uninsured patient traffic across all service lines
- Lead and coordinate hospital marketing campaigns and activities, including digital platforms
- Monitor competitor activities and provide insights to enhance the hospital’s market position
- Collaborate with clinical teams to develop and implement new services and packages
- Promote and lead initiatives like health talks, medical camps, wellness programs, and check-ups
- Develop and execute business development plans (quarterly, monthly, weekly) with budget proposals
- Manage and track approved marketing budgets for cost-effective resource use
- Build hospital referral partnerships and networks with specialists, doctors, and general practitioners
- Lead the uptake of specialised clinics and services, working with clinical teams
- Identify new business opportunities and evaluate ROI on business development initiatives
- Develop and execute customer/partner relationship management strategies
- Collaborate with the customer care team to enhance partner retention and satisfaction
- Build relationships with stakeholders including healthcare providers, payers, and industry partners
- Foster community partnerships and referral networks
- Lead and coordinate the Internal business development team fostering a collaborative and high-performance culture.
- Oversee execution of weekly and monthly business development plans and prepare detailed reports
- Mentor and coach the business development team to optimise performance
- Work with marketing teams to create promotional materials and campaigns
- Manage digital marketing efforts, including social media, email campaigns, and website content.
Minimum Qualifications:
- Bachelor’s degree in Business Management/Administration, Healthcare Administration, or a related field from a recognized institution.
- Minimum of 5 years of experience in business development, preferably in the healthcare industry specifically Private Hospitals.
- Proven track record of driving business growth and forming strategic partnerships.
- Strong understanding of the healthcare market, including trends, challenges, and opportunities.
- Excellent communication and negotiation skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Highly motivated and results oriented.
- Strong organisational and time management skills.
- Experience with market research and analysis.
- Ability to manage multiple projects simultaneously.
- Strong presentation skills.
