This role is responsible for implementing, configuring, and managing all monitoring solutions such as Instana, SolarWinds, and ManageEngine, i2000 thereby enabling proactive detection and resolution of issues. By maintaining a robust monitoring framework, the Manager will support the continuous improvement of system performance and user experience across the Group. He shall collaborate closely with applications and infrastructure teams to provide real-time insights into application behavior and performance.
Key Responsibilities; –
- Lead the implementation and configuration of advanced application performance monitoring solutions (e.g., IBM Instana) across the Group’s diverse environments (on-premises, cloud, hybrid).
- Continuously monitor, analyze, and interpret performance metrics of applications, infrastructure, and microservices to ensure optimal performance and identify areas for improvement.
- Proactively identify, diagnose, and resolve performance bottlenecks, anomalies, and issues in real-time, utilizing advanced troubleshooting techniques, data analytics, and conducting comprehensive root cause analysis to eliminate underlying problems and prevent future occurrences.
- Design, develop, and refine custom dashboards and analytical reports, including personalized dashboards tailored to various personas, that visualize key performance indicators (KPIs), trends, and demonstrate business value through data analytics
- Collaborate with the Digital Center of Excellence (DCOE) and Group Enterprise Architecture teams to establish comprehensive monitoring strategies for new and existing applications and services.
- Conduct in-depth analytics and root cause analysis to uncover insights that drive continuous improvement of application performance monitoring practices and proactively address potential issues.
- Perform regular health checks and audits of monitoring configurations, fine-tuning them to align with evolving business needs and technological advancements.
- Stay at the forefront of industry trends in application monitoring, analytics, and root cause analysis, adopting and integrating cutting-edge tools and techniques to enhance the Group’s monitoring capabilities.
- Provide expert training, mentorship, and support to internal teams, empowering them to leverage monitoring tools, analytics, and root cause analysis techniques effectively.
- Ensure all monitoring tools are up-to-date, thoroughly tested, and fully documented, while generating and distributing comprehensive reports on system performance, analytics, and root cause analysis to inform management decisions and demonstrate business value.
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- Professional qualification/Certification in ITIL Foundation.
- Master’s degree is an added advantage.
- 5 years’ work experience in the same or related role, with at least:
- 5 years’ experience in System Administration (Windows servers & Linux).
- 1 year experience on Instana APM tool
- 4 years’ experience in Data Analytics and Reporting.
- 4 years’ experience with scripting or automation to enhance monitoring capabilities.
- 2 years’ experience in Stakeholder management.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 21st March 2025
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.
