Standard Bank Group Hiring Assistant Manager, Relationship – Nairobi

by Lozano R

Job Description

  • To support the Relationship Manager (RM) with the day to day running and maintenance of an allocated portfolio, by providing a central office-bound contact point to the customer.
  • Ensure that all documentation is up to date and contains all relevant information.
  • Manage the risks associated with new accounts, mandates and specimen signatures by adhering to risk and compliance requirements
  • Maintain accurate and up to date databases, spreadsheets and client account information.
  • Determine any additional customer demand that could be met whilst interacting with the customer. Refer all leads for new business opportunities to the RM.
  • Adhere to required compliance, legislative, regulatory, etc. requirements e.g., KYC.
  • Ensure that all new service requests (queries and complaints) are logged correctly and actioned within agreed timelines.
  • Stay abreast of the banks’ products and services in order to match customers’ needs with the bank’s offerings.
  • Explore alternative solutions in the event of declined facilities from Credit where feasible and prepare motivation for RM consideration.

Qualifications

First Degree

Experience Required

  • 3-4 years Previous portfolio management experience servicing a portfolio for Business or Commercial Banking clients.
  • Experience in a Branch sales and/or service role.
  • Experience in preparing Credit motivations and understanding of lending principles.

Additional Information

Behavioural Competencies:

  • Developing Strategies
  • Establishing Rapport
  • Providing Insights
  • Understanding People
  • Valuing Individuals

Technical Competencies:

  • Data analytics 
  • Financial Acumen
  • Process Governance
  • Risk Identification
  • Risk Response Strategy

Save Job

Apply Now

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]

Apply Now

You may also like

We DO NOT support recruitment agents/entities that demand money or any other favors from applicants to expedite hiring process. We shall not be liable to any money, favors and valuables lost during the process. Incase you see it on this site, report it to us via our Facebook page Pata Kazi so as to take the necessary action. Report the matter to the police asap.

 

More from Us: OYK-CVs | Internshub

 

© 2025 All Rights Reserved. Web Design by Clinet Online

Adblock Detected

Please support us by disabling your AdBlocker extension from your browsers for our website.