Are you passionate about driving innovation, enhancing customer experiences, and being at the forefront of cutting-edge technology solutions? A leading player in the telecommunications sector is currently seeking talented, motivated, and forward-thinking professionals to join its dynamic team. The company is offering various career opportunities in technical support, data analytics, network solutions, and business leadership across multiple locations in Kenya.
This recruitment drive is part of the company’s ongoing commitment to delivering superior services through operational excellence, technological innovation, and people-driven growth.
The following exciting positions are currently open for application:
1. Data Analytics Operations Engineer
Location: Nairobi, Kenya
Posting Date: 04/04/2025
Job Description:
The Data Analytics Operations Engineer will be responsible for designing, implementing, and managing data infrastructure that supports analytics and data science solutions. The role ensures reliable data flow, processing, and storage systems for operational and strategic analytics.
Key Responsibilities:
- Manage end-to-end data pipelines for analytics and reporting.
- Collaborate with data scientists and analysts to support modeling and insights generation.
- Optimize data workflows for performance, scalability, and reliability.
- Monitor data quality and perform root cause analysis of data-related issues.
- Develop automated solutions for anomaly detection and performance tracking.
- Liaise with engineering teams to integrate data sources and maintain ETL processes.
2. Territory Business Lead
Location: Kenya
Posting Date: 03/04/2025
Job Description:
The Territory Business Lead is a field-based leadership role responsible for overseeing sales performance, channel development, and customer acquisition strategies within an assigned region. This individual drives revenue growth, ensures partner engagement, and provides end-to-end support to ensure excellent customer service delivery.
Key Responsibilities:
- Lead and manage the distribution and sales strategy for the designated territory.
- Execute go-to-market strategies and develop regional sales plans.
- Drive acquisition, retention, and customer satisfaction metrics.
- Train, motivate, and manage field sales teams and agents.
- Ensure compliance with operational and brand standards across channels.
- Analyze market trends and deliver actionable insights to drive competitive advantage.
3. Fixed Service Fulfillment Lead
Location: Kenya
Posting Date: 02/04/2025
Job Description:
The Fixed Service Fulfillment Lead is responsible for managing service delivery operations for fixed services, ensuring timely installation, configuration, and activation of services to meet customer expectations and business SLAs.
Key Responsibilities:
- Coordinate the provisioning and activation of fixed services (e.g., fiber, broadband).
- Monitor fulfillment SLAs and ensure timely delivery of services.
- Collaborate with field teams, vendors, and internal departments for seamless service rollouts.
- Ensure accurate documentation and tracking of work orders and service requests.
- Identify and mitigate risks or delays in service provisioning.
- Continuously improve fulfillment processes to enhance operational efficiency and customer satisfaction.
4. Fixed Service Experience Lead
Location: Kenya
Posting Date: 02/04/2025
Job Description:
The Fixed Service Experience Lead is tasked with managing the overall customer experience for fixed service users. This role focuses on proactive engagement, service quality monitoring, and customer feedback management to drive improvements in service delivery and user satisfaction.
Key Responsibilities:
- Monitor customer experience metrics related to fixed service usage.
- Lead initiatives to resolve recurring customer issues and complaints.
- Work closely with technical and customer support teams to streamline resolution processes.
- Design customer journey improvements based on data insights and feedback.
- Track NPS and other satisfaction metrics to inform strategic decisions.
- Ensure high levels of service uptime, reliability, and responsiveness.
5. Senior Manager – Fixed Technical Support
Location: Kenya
Posting Date: 02/04/2025
Job Description:
The Senior Manager – Fixed Technical Support will oversee the technical support function for fixed network services. This leadership role ensures the availability of top-tier support systems, guides technical staff, and implements strategic solutions to improve service performance and reliability.
Key Responsibilities:
- Lead the fixed technical support department across all operational zones.
- Define support KPIs and monitor team performance against SLAs.
- Develop troubleshooting protocols and escalation procedures.
- Implement advanced diagnostics tools and train support engineers on best practices.
- Provide technical leadership in the resolution of complex customer issues.
- Collaborate with engineering and service assurance teams to address systemic faults.
- Drive a culture of continuous improvement in customer support operations.
Why Join Us?
This organization is not only a leading provider of integrated telecommunications services but also an innovation hub committed to digital transformation. By joining the team, you will benefit from:
- A forward-thinking and inclusive work environment.
- Opportunities for career growth and professional development.
- Exposure to the latest technologies in telecom and data services.
- A platform to influence meaningful change in customer engagement and service delivery.
How to Apply
Interested candidates who meet the criteria and wish to join a fast-paced, innovation-driven company are encouraged to apply through the official recruitment platform. Please ensure your application includes a detailed resume and highlights relevant experience aligned to the position you are applying for.
