Exciting Career Opportunities at Safaricom – April 2025
Safaricom, Kenya’s leading telecommunications provider, is at the forefront of digital innovation and customer-focused services. With a steadfast commitment to delivering world-class products and experiences, we are expanding our team with dynamic, results-oriented professionals ready to shape the future of connectivity. If you’re passionate about transforming lives and businesses through technology, this is your opportunity to join a forward-thinking company that values talent, creativity, and impact. Explore the following exciting vacancies across our Channels & Distribution and Technology Divisions.
1. Manager / Front Line Marketing Intelligence Lead
Division: Channels & Distribution
Posting Date: 07/04/2025
Job Description:
As the Frontline Marketing Intelligence Lead, you will be responsible for championing market intimacy and driving a culture of customer-centric decision-making across frontline teams. You will lead the development of strategic insights and foresights that will support performance improvement and value creation. Your role will be pivotal in turning data into actionable strategies that optimize market approaches and deliver sustainable growth.
Key Responsibilities:
- Lead and manage frontline intelligence initiatives across all channels.
- Develop and deploy customer and market insights frameworks.
- Align market research insights with commercial strategy execution.
- Collaborate with commercial and operational teams to embed market understanding in daily execution.
- Support real-time market sensing and feedback loops.
- Leverage analytics to drive proactive frontline decision-making.
2. Data Analytics Operations Engineer
Division: Technology
Location: Nairobi, Kenya
Posting Date: 04/04/2025
Job Description:
The Data Analytics Operations Engineer will be responsible for supporting the implementation, performance, and management of analytics operations systems. This role supports the development and deployment of automated tools that improve operational efficiency, data integrity, and insight generation across technical platforms.
Key Responsibilities:
- Maintain and optimize analytics platforms and dashboards.
- Monitor data pipelines and resolve any operational issues.
- Ensure high data quality and integrity in analytics systems.
- Collaborate with data scientists and engineers to deploy scalable data solutions.
- Provide technical support for analytics infrastructure and tools.
- Enable real-time analytics for operational decision-making.
3. Territory Business Lead
Division: Channels Cluster
Posting Date: 03/04/2025
Job Description:
As a Territory Business Lead, you will drive revenue growth and customer acquisition across assigned territories by managing field teams, distributor relationships, and execution of sales strategies. This role ensures that commercial objectives are met through superior market execution, customer engagement, and performance monitoring.
Key Responsibilities:
- Manage and grow business performance in assigned regions.
- Lead and coach field sales teams to exceed targets.
- Develop and implement local sales strategies.
- Build relationships with distributors and partners.
- Monitor competitor activity and provide market intelligence.
- Ensure compliance with distribution policies and standards.
4. Fixed Service Fulfillment Lead
Department: Fixed Network Solutions
Division: Technology
Posting Date: 02/04/2025
Job Description:
The Fixed Service Fulfillment Lead is responsible for overseeing the end-to-end fulfillment process of fixed network services. This includes customer order management, installation, and service activation. The role ensures timely and quality delivery of services to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
- Manage the service fulfillment lifecycle for fixed services.
- Coordinate cross-functional teams for seamless installation and activation.
- Track and improve order fulfillment performance metrics.
- Implement process improvements for quicker service delivery.
- Ensure compliance with SLAs and customer expectations.
- Provide escalation support for complex fulfillment issues.
5. Fixed Service Experience Lead
Department: Fixed Network Solutions
Division: Technology
Posting Date: 02/04/2025
Job Description:
The Fixed Service Experience Lead is tasked with managing the customer experience for fixed network services. This includes analyzing customer feedback, resolving escalations, and driving service improvements that align with customer needs and business objectives.
Key Responsibilities:
- Monitor and analyze customer experience KPIs.
- Lead initiatives to improve end-to-end fixed service journeys.
- Handle escalated customer issues and ensure resolution.
- Work closely with technical and support teams to enhance service quality.
- Implement feedback loops for continuous service improvement.
- Drive innovation in customer service delivery.
6. Senior Manager – Fixed Technical Support
Department: Fixed Network Solutions
Division: Technology
Posting Date: 02/04/2025
Job Description:
The Senior Manager – Fixed Technical Support will provide leadership to the technical support teams responsible for maintaining high availability and reliability of fixed network services. This role ensures customer issues are resolved quickly and proactively through robust processes and effective problem-solving.
Key Responsibilities:
- Lead and develop the fixed technical support team.
- Oversee incident and problem management for fixed services.
- Implement preventive maintenance strategies and root cause analysis.
- Liaise with vendors and engineering teams for issue resolution.
- Improve support systems and tools to enhance service delivery.
- Ensure adherence to technical support SLAs and best practices.
