M.P. Shah Hospital is a leading healthcare institution in Kenya, known for its commitment to delivering quality and patient-focused care. As part of our continued efforts to strengthen financial management and improve operational efficiency, we are pleased to announce an exciting career opportunity in our Finance Division.
We are inviting applications from experienced, dynamic, and highly motivated professionals to fill the position of Debt Management Officer. This position offers an opportunity to join a fast-paced team where your efforts directly contribute to the hospital’s financial sustainability and service excellence.
Position: Debt Management Officer
Department: Finance Division
Reporting To: Manager, Credit Control
Job Type: Full-Time
Location: M.P. Shah Hospital, Nairobi
Application Deadline: April 19, 2025
Application Link: Apply Now
About the Role
The Debt Management Officer will be responsible for driving efficiency and professionalism in the hospital’s debt recovery process. The role plays a critical part in maintaining healthy cash flows, reducing outstanding debt, and ensuring accurate debt portfolio records in line with hospital policies. The ideal candidate should demonstrate strong analytical skills, professionalism, and the ability to maintain integrity while engaging various internal and external stakeholders.
Duties & Responsibilities
The Debt Management Officer will perform the following key functions:
1. Debt Collection
- Actively engage with corporate clients to notify them of overdue accounts and initiate payment discussions.
- Establish and manage repayment schedules and follow up on agreed commitments.
- Prepare and dispatch demand notes and reminder letters to patients and corporate entities with outstanding bills.
2. Client Engagement
- Ensure effective communication with corporate clients by preparing and distributing monthly statements.
- Respond promptly to credit-related inquiries and assist clients with necessary clarifications.
- Liaise with internal departments to facilitate a seamless customer service experience in relation to debt issues.
3. Reconciliation of Accounts
- Conduct full cycle reconciliations of debtor accounts to ensure clarity, accuracy, and alignment with client records.
- Ensure that reconciliations result in signed confirmations of account balances by respective corporate clients.
4. Debt Record Maintenance
- Keep debtor records up to date by accurately documenting collection activities and updating contact information.
- Coordinate with internal teams to obtain missing or incomplete documentation for a comprehensive audit trail.
5. Query Resolution
- Provide professional and efficient support to both internal and external clients on credit-related queries.
- Ensure that all inquiries are addressed promptly to maintain strong working relationships and trust.
6. Audit & Process Improvement
- Take part in internal audits, evaluations, and departmental meetings that focus on enhancing the debt recovery process.
- Identify and recommend process improvements for more effective debt management.
7. Confidentiality & Compliance
- Uphold high standards of integrity and confidentiality when handling sensitive financial information.
- Work within the set frameworks of compliance to avoid breaches and ensure organizational integrity.
8. Professional Development
- Take initiative in personal growth by enrolling in professional courses and seeking constructive feedback.
- Share learnings with the team and collaborate on new approaches that foster departmental success.
Qualifications, Regulatory & Legal Requirements
- A Bachelor of Commerce or other business-related degree from a recognized institution.
- Professional certification such as CPA (K) or ACCA.
- A minimum of 3 to 5 years of experience in a finance or accounting role, preferably in a busy or corporate environment.
Why Join M.P. Shah Hospital?
At M.P. Shah Hospital, we believe in nurturing talent and creating an inclusive workplace where excellence thrives. By joining our team, you’ll be part of a mission-driven institution that values integrity, professionalism, and innovation. You will work alongside healthcare and administrative professionals who are passionate about delivering excellence to the communities we serve.
How to Apply
Interested and qualified candidates are encouraged to submit their applications through the hospital’s official recruitment portal. Please note the following before applying:
- Ensure your application is complete by updating your educational background and work experience on your profile.
- Early applications are highly encouraged as shortlisting will be done on a rolling basis.
- No applications will be accepted past the deadline of April 19, 2025.
To apply, visit the official link below:
