Credit Control Assistant
- Kisumu Hospital
- Permanent
- 25, Apr 2025
- Finance & Accounts
Purpose Statement
Our purpose is to enable and maintain health.
Mission
To provide high quality care that exceeds our clients’ expectations.
Job Description
About Avenue Healthcare
Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 19 Medical Centres across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.
Position: Credit Control Assistant
Position Type: Permanent
Location: Kisumu Hospital
Department: Finance
Reports To: Credit Controller
Job Objective/Purpose
Proper follow up of payments from cash payers, insurance and direct credit companies within inpatient at the hospital.
Key Responsibilities
1. Confirm daily admissions in all the wards.
2. Follow up on cash deposit top ups on a daily basis
3. Work with Head of Credit and the receipting and allocations team to ensure accurate and timely receipting of individual debtors’ payments in HIS and the accounting system.
4. Collect and register collateral from cash patients who have requested and been granted credit by management and submit to the Hospital Manager for safe custody who releases them once the bill is fully paid.
5. Update on the daily interim bills both to the insurance companies and cash payers.
6. Ensure daily dispatch of invoices to the Head of Credit.
7. Follow up on Letters of Undertakings as well as medical reports as and when requested by insurance companies.
8. 100% collection of individual debtors in collaboration with external debt collectors.
9. Inform the management on status of payment by individual debtors.
10. Provide individual debtors payment report to the Head of Credit and the Financial Controller on a monthly basis
11. Ensure compliance to company credit policies and guidelines ie. On discounts and undertakings
12. Inform the respective supervisor on risky patients.
13. Ensure that patient privacy and confidentiality is maintained at all times
14. Ensure patient satisfaction through quality of care, communication, feedback, escalation and demonstrate follow-up and improvement.
15. Processing of patient discharges in collaboration with insurance and direct credit companies as well as cash payers.
Person Specification
•Bachelor’s Degree in Finance/Accounts
•CPA or its equivalent
•2+ years’ experience in a similar role
•Strong interpersonal and communication skills
•Attention to detail
•Result Oriented
•Customer focus
