The Social Health Authority (SHA) is a State Corporation constituted under the Social Health Insurance Act, 2023. Its foundational objective is to provide financial risk protection for all Kenyan residents by facilitating equitable access to high-quality healthcare services. SHA plays a critical national role through the administration of three essential health insurance funds: the Social Health Insurance Fund, the Primary Healthcare Fund, and the Emergency, Chronic, and Critical Illness Fund.
These funds form the bedrock of a transformative national health insurance framework that aims to ensure inclusivity and resilience in Kenya’s healthcare ecosystem. The Authority functions through collaborative engagement with a broad network of stakeholders including government agencies, healthcare providers, and civil society organizations to ensure efficient implementation of its health financing agenda.
To enhance its institutional capacity and meet its ambitious service delivery mandate, SHA is inviting applications from qualified, visionary, and results-driven professionals for six strategically significant positions. These opportunities span key functional areas including human resources, administration, communications, finance, legal affairs, and claims management.
SHA is firmly committed to the principles of integrity, professionalism, and excellence in public service delivery. Successful candidates will join a dynamic team dedicated to reshaping healthcare access in Kenya for generations to come.
Compliance Requirements
All applicants must satisfy the requirements of Chapter Six of the Constitution of Kenya. They are required to submit current and valid copies of the following documents:
- Certificate of Good Conduct from the Directorate of Criminal Investigations (DCI)
- Tax Compliance Certificate from the Kenya Revenue Authority (KRA)
- Clearance Certificate from the Higher Education Loans Board (HELB)
- Clearance from the Ethics and Anti-Corruption Commission (EACC)
- Report from a Credit Reference Bureau (CRB)
SHA is an equal opportunity employer. It is committed to diversity, equity, and gender inclusion. Canvassing in any form will lead to automatic disqualification. Only shortlisted candidates will be contacted for further stages of the recruitment process.
Available Positions
1. Deputy Director, Human Resource Management & Development
SHA Grade: 3
Number of Positions: 1
Job Description
This senior leadership role is pivotal in steering SHA’s human resource strategy. The Deputy Director, Human Resource Management & Development will be tasked with enhancing organizational performance through effective HR frameworks, systems, and practices. Key responsibilities include:
- Designing and reviewing human resource policies in accordance with labor laws and global best practices.
- Leading the implementation of strategic workforce planning initiatives.
- Managing the full talent acquisition cycle, from recruitment planning to onboarding and induction.
- Overseeing performance appraisal systems to drive accountability and excellence.
- Designing and implementing staff training, mentorship, and succession planning frameworks.
- Driving employee engagement, welfare, and wellness initiatives across SHA.
- Monitoring HR metrics and advising senior management on workforce trends and compliance risks.
- Establishing frameworks for organizational development, change management, and staff re-skilling.
2. Deputy Director, Administration
SHA Grade: 3
Number of Positions: 1
Job Description
The Deputy Director, Administration will be responsible for leading SHA’s administrative operations to enhance institutional efficiency and service delivery. The officer will:
- Oversee development and review of administrative strategies, policies, and standards.
- Manage SHA’s physical assets including facilities, transport, and security systems.
- Supervise the procurement, allocation, and maintenance of office equipment and resources.
- Ensure compliance with occupational safety and health (OSH) regulations.
- Develop and oversee disaster preparedness and business continuity plans.
- Coordinate administrative logistics to support SHA events, meetings, and travel arrangements.
- Drive digitization of administrative services and implementation of modern office systems.
- Lead budget planning and financial management for the administrative function.
3. Deputy Director, Corporate Communications
SHA Grade: 3
Number of Positions: 1
Job Description
As the strategic leader of SHA’s communication agenda, the Deputy Director, Corporate Communications will build and protect SHA’s reputation and brand equity. Key responsibilities include:
- Developing and implementing an integrated corporate communication strategy.
- Managing external communications including media relations, public affairs, and branding.
- Crafting key messages, speeches, and promotional content for varied audiences.
- Coordinating production of communication materials such as newsletters, bulletins, and corporate reports.
- Spearheading stakeholder engagement, public education, and social mobilization campaigns.
- Leading digital communication initiatives, including website management and social media presence.
- Managing crisis communication protocols and reputational risk mitigation.
- Conducting media monitoring, impact analysis, and reporting on communication outcomes.
4. Deputy Director, Finance and Accounts
SHA Grade: 3
Number of Positions: 1
Job Description
This role provides strategic leadership in all financial operations of the Authority. The Deputy Director, Finance and Accounts will be expected to uphold financial accountability, efficiency, and compliance. Core duties will include:
- Leading budget formulation, expenditure monitoring, and financial forecasting.
- Preparing accurate financial statements, management reports, and financial performance analyses.
- Establishing and enforcing robust internal control mechanisms to ensure compliance with financial policies.
- Coordinating external and internal audits and ensuring timely implementation of recommendations.
- Managing funds disbursement, donor reporting, and revenue collection systems.
- Supervising development and review of accounting policies and information systems.
- Overseeing bank reconciliations, fund reconciliations, and accounting records management.
- Advising SHA leadership on financial risk exposure and investment strategies.
5. Assistant Director, Legal Services
SHA Grade: 4
Number of Positions: 2
Job Description
The Assistant Director, Legal Services will play a crucial advisory role in ensuring SHA’s operations align with applicable laws and ethical standards. Responsibilities will include:
- Providing expert legal opinions to the Board and management on governance, compliance, and operational matters.
- Drafting and reviewing legal documents including contracts, MOUs, and statutory instruments.
- Representing SHA in legal forums, litigation, and dispute resolution processes.
- Advising on corporate governance, regulatory compliance, and legal reforms.
- Coordinating legal risk assessments and mitigation strategies.
- Supporting the development of internal policies, procedures, and compliance frameworks.
- Liaising with government legal offices and stakeholders to ensure alignment with public sector legal norms.
- Overseeing contract management systems and records.
6. Assistant Director, Claims & Case Management
SHA Grade: 4
Number of Positions: 2
Job Description
This function is central to the efficient and accurate management of health insurance claims and patient case tracking. The Assistant Director, Claims & Case Management will:
- Develop and implement policies and procedures for claims administration.
- Oversee verification, adjudication, and settlement of health insurance claims.
- Analyze claims data to detect trends, assess risks, and inform policy adjustments.
- Address escalated claims issues including fraud detection and dispute resolution.
- Maintain detailed case records and ensure proper documentation of all transactions.
- Establish collaborative frameworks with healthcare providers for seamless claims processing.
- Implement automation systems to streamline claims lifecycle and enhance service delivery.
- Monitor key performance indicators (KPIs) and generate periodic performance reports.
Application Process
Interested candidates who meet the job specifications and compliance requirements are encouraged to apply by submitting:
- A detailed curriculum vitae (CV) highlighting relevant experience and accomplishments.
- Copies of academic and professional certificates.
- A cover letter clearly indicating the position applied for and explaining why the applicant is suitable.
- Contact details of at least three professional referees familiar with the candidate’s work.
