Are you ready to elevate your career with a reputable and forward-thinking organization? [Institution Name] is inviting dynamic, results-driven professionals to apply for a variety of roles across different departments. Whether you’re an experienced manager, a tech-savvy developer, a driven sales strategist, or a relationship-building expert, there’s a place for you on our growing team.
We are currently hiring for multiple vacancies within Kenya, with roles spanning finance, technology, customer service, relationship management, marketing, governance, and revenue assurance. Join a high-performance environment where innovation, excellence, and career development thrive.
Explore the open positions below and take the next step in your professional journey.
1. Charge Back Manager
Location: Kenya
Closing Date: May 8, 2025
Job Description:
- Oversee the entire chargeback and disputes management process.
- Develop chargeback policies and implement risk mitigation measures.
- Liaise with card schemes and issuing/acquiring banks on dispute resolution.
- Monitor chargeback KPIs and provide regular reports.
- Supervise chargeback analysts and ensure process compliance.
2. Chargeback Analyst
Location: Kenya
Closing Date: May 6, 2025
Job Description:
- Analyze and process incoming chargeback claims in line with card scheme regulations.
- Investigate and gather necessary documentation for dispute resolution.
- Prepare reports on chargeback trends and risk indicators.
- Ensure timely resolution and accurate filing of all chargeback claims.
3. Technical Sales Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Drive technical sales strategies across Finserve products and services.
- Engage with potential clients to understand their needs and deliver tailored solutions.
- Lead technical demonstrations and presentations.
- Collaborate with product and marketing teams to enhance service offerings.
4. Sales and Relationship Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Develop and manage client portfolios within the Finserve ecosystem.
- Build long-term relationships with clients and partners.
- Achieve sales targets through consultative selling.
- Identify cross-selling and upselling opportunities.
5. Relationship Officer Bancassurance – Claims
Location: Kenya
Closing Date: April 28, 2025
Job Description:
- Manage insurance claims processing and client follow-up.
- Coordinate with underwriters and insurers on policy interpretation.
- Provide updates to clients regarding claim status.
- Support bancassurance growth strategies through superior client service.
6. Regional Sales Manager – Coast
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Drive regional sales performance across assigned branches.
- Lead and motivate a team of sales officers.
- Monitor market trends and competitor activities.
- Implement sales strategies and expand the client base.
7. Program Manager
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Oversee multiple projects and initiatives across business units.
- Monitor program performance, risks, and resource allocation.
- Ensure alignment with strategic business goals.
- Guide project managers and ensure successful delivery.
8. Manager Revenue Assurance
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Develop and implement controls to safeguard revenue.
- Analyze revenue streams and detect anomalies.
- Prepare regular reports on revenue leakage.
- Collaborate with audit, IT, and finance departments.
9. Project Manager
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Lead planning and execution of projects.
- Define project scope, objectives, and deliverables.
- Manage budgets, resources, and stakeholder communication.
- Ensure timely and quality delivery.
10. Manager Business Analytics
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Lead business intelligence and analytics initiatives.
- Develop data models and dashboards for strategic decision-making.
- Perform market and performance analysis.
- Collaborate with IT and operations for data accuracy.
11. Growth Marketing Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Develop and execute growth marketing strategies.
- Use analytics to identify user behavior and conversion metrics.
- Manage digital campaigns and partnerships.
- Optimize acquisition, engagement, and retention.
12. Service Delivery Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Oversee service delivery operations for Finserve clients.
- Maintain service level agreements and quality assurance.
- Resolve client escalations efficiently.
- Supervise service delivery officers and ensure performance standards.
13. Service Delivery Officer, Mobile Money – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Manage daily mobile money operations.
- Ensure system availability and efficient service delivery.
- Monitor transaction performance and resolve issues.
- Support service enhancements and compliance requirements.
14. Customer Experience Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Lead customer experience improvement strategies.
- Collect and analyze customer feedback.
- Design programs to improve satisfaction and loyalty.
- Manage a team of CX specialists.
15. Regional Relationship Management – Public Sector and Institutions (Coast Region)
Location: Kenya
Closing Date: May 2, 2025
Job Description:
- Build and manage relationships with public institutions in the Coast region.
- Promote banking solutions tailored to institutional needs.
- Ensure client satisfaction and account growth.
- Support government sector initiatives and engagement.
16. Officer – IT Governance & Compliance
Location: Kenya
Closing Date: April 28, 2025
Job Description:
- Ensure IT processes align with regulatory and governance frameworks.
- Monitor IT compliance and risk management policies.
- Assist in internal and external audits.
- Maintain governance documentation and training programs.
17. General Manager – Blue Economy
Location: Kenya
Closing Date: April 28, 2025
Job Description:
- Lead strategic initiatives focused on the blue economy.
- Partner with government, private sector, and communities.
- Design innovative financial products for the marine and aquatic sectors.
- Drive environmental sustainability through business solutions.
18. Head of Merchants, Card & E-Commerce
Location: Kenya
Closing Date: April 28, 2025
Job Description:
- Drive merchant acquisition and card services growth.
- Develop e-commerce solutions and partnerships.
- Manage transaction processing systems.
- Ensure merchant satisfaction and digital growth.
19. Head of Agency & ATMs
Location: Kenya
Closing Date: April 28, 2025
Job Description:
- Oversee agency banking and ATM network operations.
- Develop expansion strategies for accessibility.
- Monitor performance and system uptime.
- Manage vendor relationships and compliance.
20. Manager – IT Governance and Service Management
Location: Kenya
Closing Date: April 28, 2025
Job Description:
- Implement IT governance frameworks and best practices.
- Manage service performance and vendor SLAs.
- Lead continuous improvement of IT services.
- Conduct compliance assessments and audits.
How to Apply
Interested candidates are encouraged to submit their applications online. Each position has its own dedicated application page accessible by clicking the respective “Apply” button.
Ensure that you apply before the indicated closing date. For more details on the roles, refer to the attached PDF if provided.
