Business Analyst
Job Description :
Job Title: IT Business Analyst, Africa
Reports To: Head of D&T for EABL, South Africa and Russia
Department: Digital & Technology
About the Function:
Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.
Our D&T team includes some of the most dedicated digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking
About the role:
Diageo is the world’s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. Arthur Guinness, Alexander Walker, and many other dedicated people that followed in their footsteps, cared deeply about the people and businesses they fostered, and the communities in which they operated.
Today we stand on the shoulders of these giants and act with the same entrepreneurial spirit. We are a spirited company born of an incredible entrepreneurial legacy. The success of Guinness®, Smirnoff®, Johnnie Walker®, Tanqueray®, Baileys® and many more brands led to the formation of our company in 1997. And we only thrive today because of the talent of our people to grow our brands, old and new, and keep them strong. Our purpose, celebrating life, every day, everywhere means that our brands are part of celebrations big and small.
We believe that living our purpose in full is to make the most of life – to be the best you can be at work, at home, with friends, in the community, and for the community.
Digital and Technology’s vision for Diageo is to become the best data insights-driven consumer products company, unleashing the power of data with consumers, customers and suppliers to create competitive advantage.
We strive to accelerate time to value through strategic partnership, world class execution and maximum adoption of our products, solutions and data. We are passionate about creating a dynamic culture capable of continuous and sustainable improvement.
This role ensures D&T makes a strategic impact on the Diageo business, working with business sponsors, the regional D&T team and Global teams e.g Value Streams to maximise D&T value in market.
Purpose of Role
This role works hand in hand with the Regional Heads of D&T to ensure overall end to end D&T capabilities within their markets bringing maximum value for Diageo. The role of Business Analyst is naturally flexible to bridge across multiple areas of D&T scope depending on priorities agreed with the market. A solid understanding of the business processes and expectations as well as existing system usage opens up opportunities for technology-enabled innovation and working collaboratively to deliver on commitments.
He/She will provide the insight to define and measure “As Is” business capability maturity, understand the gaps to close and define the required “To Be” model to deliver against Diageo strategic goals. They will inspire, engage, and collaborate with subject matter experts across Diageo to define the process, data, people and tech to deliver strategic business outcomes.
As an important member of the regional D&T team, they will work closely with the wider regional teams as well as Value Streams as needed.
Market Complexity
D&T delivers products to all Diageo markets and functions. This role will oversee multiple markets in Africa and will be part of global working groups partnering in conjunction with the regional Heads of D&T to ensure that D&T delivers end to end across the spectrum of capabilities. This often includes a portfolio of complex geographic/ functional/ process/ system footprint.
Financial Complexity
The market business analyst will, depending on the market scale typically have involvement in projects and regional capability analysis on systems and resource investment in multiple millions.
Role Responsibilities
Working closely with the wider D&T team to ensure optimal executional delivery of D&T in Africa. The role requires a breadth of expertise both in analysis and partnering to ensure proficient accountability and ensure high quality delivery of D&T for the market.
Market Business Analysis:
- Capturing ‘As Is’ business capability maturity and Process to at least Level 4
- Define, align & publish ‘To Be’ business capability maturity to deliver Diageo strategic objectives – including target process flows
- Anticipating & identifying future opportunities and providing external perspectives, provocation.
- Support application rationalization roadmap
- Support development of robust business case to facilitate effective and transparent strategic prioritization of D&T investment
- Support identification of high-level impact of change from development/transformation of identified business capabilities
Business engagement and value realization:
- Build credible relationships with stakeholders and SME’s within market enabling you to truly understand and represent the market within D&T.
- Collaborate with market(s) to identify technology solutions that align with their strategic priorities and drive operational efficiency.
- Conscious of and works towards value optimization of D&T for their market, considering new technology investments, adoption and usage of key systems as well as service excellence.
Strategy and execution:
- Participate and perform analysis in strategic planning sessions to provide technology insights and recommendations.
- Work closely with business units to gather requirements and translate them into actionable technology initiatives.
- Collaborate with the solution teams in respective value streams to successfully deliver the technology roadmap as per commitments.
Benefits Realization and Adoption:
- Support business units during the transition to new technology solutions, ensuring organizational impact is understood and prepared for.
- Support change management efforts to facilitate smooth technology adoption within the region.
- Monitor and measure the effectiveness of technology implementations and make recommendations for improvement.
- Monitor adoption of solutions and define interventions where needed
Service operations and employee experience:
- Have an awareness of operational tech landscape; staying aware of service and maintenance activities and supporting as needed.
- Finds opportunities for continuous improvement and efficiencies in ways of working
- Work as part of Regional Team on overall Regional Performance Management reporting.
Experience / skills required
- At least 3 years of responsibilities in IT or an IT focused business area
- Experience in identifying and assessing business capability maturity required to deliver strategic outcomes
- Demonstrated ability to build and maintain good business relationships
- Demonstrated ability to effectively engage cross-functional teams
- Bachelor’s degree or equivalent experience in a relevant field
- Training or knowledge of supported business domain areas
- A strong track record of working within large matrixed organizations
- Has a passion for continuous improvement
- Has the foresight to see potential issues, performance challenges and risks, and has the necessary skills to influence and negotiate with the right people to maintain performance
- Is comfortable (and resilient) working in a fluid, fast-changing environments under pressure with high levels of ambiguity
- An understanding of both the current business’s industry and emerging business, consumer and technology trends
- Ability to travel within the region as required
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
