Are you passionate about innovation, technology, and customer-centric solutions in the financial sector? Do you thrive in a dynamic and fast-paced environment where your expertise can contribute to transformative digital and financial services?
A leading financial institution in Kenya is inviting talented, result-oriented, and highly motivated individuals to join its diverse team across various departments. Whether you’re experienced in cybersecurity, analytics, customer service, or sales, there’s an opportunity for you to make an impact and grow your career with one of Kenya’s top financial service providers.
This institution is committed to excellence, inclusion, innovation, and customer satisfaction. It seeks professionals who are eager to shape the future of banking and financial technology in Kenya and beyond.
Explore the current open roles below and find your perfect fit.
Available Job Vacancies
1. Cyber Security Technical Programs Analyst
Location: Kenya
Closing Date: May 9, 2025
Job Description:
- Support the design and implementation of cybersecurity programs.
- Monitor and evaluate existing cybersecurity policies and recommend enhancements.
- Ensure compliance with regulatory requirements.
- Coordinate technical cybersecurity training and awareness programs.
- Assist in incident response planning and investigations.
2. Scrum Master
Location: Kenya
Closing Date: May 9, 2025
Job Description:
- Guide Agile teams using Scrum practices and principles.
- Facilitate sprint planning, reviews, and retrospectives.
- Remove impediments and shield the team from external disruptions.
- Foster a collaborative team environment.
- Work with product owners to ensure backlogs are well-groomed and prioritized.
3. Charge Back Manager
Location: Kenya
Closing Date: May 8, 2025
Job Description:
- Lead the chargeback operations team.
- Oversee end-to-end chargeback processes and disputes.
- Ensure timely and accurate handling of card transaction reversals.
- Liaise with banks, regulators, and service providers on escalated issues.
- Maintain updated knowledge on card schemes and chargeback regulations.
4. Chargeback Analyst
Location: Kenya
Closing Date: May 6, 2025
Job Description:
- Investigate and analyze disputed card transactions.
- Prepare and submit documentation to resolve chargebacks.
- Ensure compliance with card scheme rules.
- Identify patterns of fraud and propose preventive actions.
- Track turnaround times and report on resolution status.
5. Technical Sales Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Develop and implement sales strategies for technical financial products.
- Support pre-sales activities, including client presentations and product demonstrations.
- Collaborate with product and development teams.
- Drive revenue through client acquisition and retention.
- Provide feedback to improve product features based on client needs.
6. Sales and Relationship Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Build and maintain strong client relationships.
- Identify new sales opportunities and market trends.
- Execute account plans for strategic clients.
- Work cross-functionally with product and support teams.
- Monitor and report on performance metrics and client satisfaction.
7. Regional Sales Manager – Coast
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Manage regional sales teams and business growth in the Coast region.
- Develop and implement regional business plans.
- Monitor sales performance and targets.
- Engage with key clients and partners.
- Ensure compliance with company policies and industry regulations.
8. Program Manager
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Oversee the planning and execution of strategic programs.
- Manage cross-functional teams and stakeholders.
- Monitor timelines, budgets, and deliverables.
- Track program progress and mitigate risks.
- Ensure alignment with organizational goals.
9. Manager, Revenue Assurance
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Lead revenue assurance and fraud prevention initiatives.
- Analyze revenue streams and identify leakage.
- Develop controls and monitoring systems.
- Coordinate audits and regulatory compliance.
- Report revenue trends and anomalies to senior management.
10. Project Manager
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Plan, execute, and deliver projects on time and within budget.
- Define project scopes and objectives.
- Manage resources, risks, and stakeholder communications.
- Maintain detailed project documentation.
- Lead regular project status meetings and updates.
11. Manager, Business Analytics
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Lead business intelligence and data analytics functions.
- Translate data into strategic insights for decision-making.
- Develop dashboards, reports, and visualizations.
- Work closely with business units to meet data needs.
- Identify and track key performance indicators.
12. Growth Marketing Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Plan and execute digital marketing and growth campaigns.
- Optimize customer acquisition strategies.
- Conduct market research and user analysis.
- Coordinate cross-channel promotions.
- Report on ROI and campaign performance.
13. Service Delivery Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Ensure smooth service delivery across Finserve solutions.
- Oversee service level agreements and performance metrics.
- Manage service issues and escalation procedures.
- Coordinate with internal teams for issue resolution.
- Maintain high customer satisfaction standards.
14. Service Delivery Officer, Mobile Money – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Monitor and support mobile money service delivery operations.
- Resolve customer and system issues promptly.
- Assist in service reporting and analytics.
- Ensure compliance with service standards and policies.
- Engage in continuous service improvement efforts.
15. Customer Experience Manager – Finserve
Location: Kenya
Closing Date: May 1, 2025
Job Description:
- Lead initiatives to enhance customer experience.
- Analyze customer feedback and implement solutions.
- Coordinate customer service training and support programs.
- Drive adoption of customer engagement tools.
- Report on satisfaction levels and service improvements.
16. Regional Relationship Manager – Public Sector and Institutions (Coast Region)
Location: Kenya
Closing Date: May 2, 2025
Job Description:
- Manage relationships with public sector clients in the Coast region.
- Develop account plans and stakeholder engagement strategies.
- Identify business opportunities and offer tailored solutions.
- Represent the company in public sector forums.
- Ensure compliance with contracts and service agreements.
17. Senior Backend Developer (.NET)
Location: Kenya
Closing Date: Not specified
Job Description:
- Design, build, and maintain backend services and APIs.
- Collaborate with frontend and mobile development teams.
- Optimize application performance and scalability.
- Maintain code quality, security, and documentation.
- Participate in system design and architecture discussions.
How to Apply
To apply for any of the above-listed positions, please refer to the official job application platform and select your role of interest.
