Job Summary
The Outpatient Facility Administrator is responsible for the day-to-day oversight and coordination of all operational functions within the outpatient center. The role ensures effective and efficient service delivery to both patients and staff, upholds clinical quality standards, and drives business development strategies. The administrator leads, develops, and mentors clinical and non-clinical staff, ensuring optimal patient satisfaction, risk management, and resource utilization in alignment with regulatory requirements and the organization’s vision.
Key Responsibilities
Patient Satisfaction & Experience
- Champion patient-centered care, ensuring a consistently high level of patient satisfaction (targeting above 90% satisfaction index).
- Lead service leadership initiatives and continuous improvement in customer care across the facility.
- Collect, analyze, and act on patient feedback; resolve complaints through root cause analysis and monitor closure of action items.
- Serve as a liaison between patients, staff, specialists, and management to ensure seamless communication and service delivery.
Clinical Risk Management & Quality Assurance
- Collaborate with clinical leads to implement and monitor quality and process improvement policies and activities.
- Ensure compliance with clinical indicators, regulatory, and accreditation requirements (e.g., SAFECARE).
- Conduct regular audits, safety rounds, and maintain up-to-date documentation and referral listings.
- Champion and participate in quality improvement committees and initiatives.
Leadership, Staff Development & Human Resource Management
- Lead, develop, and mentor clinical and non-clinical staff, fostering a culture of safety and continuous learning.
- Oversee onboarding, and induction of new hires; manage staff scheduling, and leave.
- Conduct monthly staff meetings, track learning hours, and ensure effective performance management.
- Promote teamwork, high morale, and professional development.
Business Development & Strategy
- Lead the outpatient center’s business development strategy in collaboration with the Franchisee and Business Development Executive.
- Develop and monitor marketing initiatives to expand the scope of services and increase patient volume.
- Identify and act on opportunities for service diversification and improvement.
