Are you passionate about sustainability, innovation, and making a measurable difference in communities across Africa and beyond? Do you thrive in dynamic, mission-driven environments where your contributions support long-term impact? BURN Manufacturing — Africa’s leading clean cookstove manufacturer — invites you to explore two exciting career opportunities that will help shape the future of sustainable energy solutions.
Founded on the principles of innovation, inclusivity, and positive environmental change, BURN has grown to become a market leader in the design and manufacturing of fuel-efficient cooking appliances. With a workforce of over 1000 employees, the company continues to expand globally while remaining deeply committed to its African roots and community-focused mission.
We are currently recruiting for the following roles at our Kenya offices:
- Head of Department (HOD) – Global Sales Operations (Nairobi)
- Customer Service Representative – Luganda Speaker (Ruiru)
Whether you’re a seasoned professional ready to take on a strategic leadership position or a bilingual customer support enthusiast looking to grow your career in a supportive, impact-driven environment, we encourage you to explore these opportunities.
1. Head of Department (HOD) – Global Sales Operations
Location: Nairobi, Kenya
Job Level: Director
Department: Global Sales Operations
Industry: Manufacturing, Sustainability
Employment Type: Full-time
Job Summary
As the Head of Department – Global Sales Operations, you will be responsible for designing and driving the execution of BURN’s global sales strategy. Your key mandate will include building a world-class sales operations function, streamlining performance tracking, and enabling effective decision-making across all commercial teams. You will lead a growing team and work closely with senior leadership to ensure our global expansion efforts are efficient, scalable, and aligned with company goals.
Key Responsibilities
- Develop and implement a comprehensive sales operations strategy aligned with BURN’s long-term commercial goals.
- Oversee the establishment and optimization of sales processes and systems across all regions.
- Define and track KPIs that reflect sales performance and operational efficiency.
- Lead the development and maintenance of dashboards and performance tracking tools to support internal reporting and decision-making.
- Collaborate with regional sales leads to ensure consistency and coordination in execution and planning.
- Support the forecasting, budgeting, and resource allocation processes within the global sales team.
- Drive improvements in territory alignment, quota setting, lead management, and incentive compensation structures.
- Implement scalable training programs and onboarding practices for sales personnel.
- Identify and implement tools and technologies that enhance productivity and performance.
- Partner with cross-functional teams, including marketing, finance, HR, and logistics, to improve workflows and customer satisfaction.
What We Offer
- A chance to lead transformative work that has social, economic, and environmental impact.
- An opportunity to join a fast-growing company with a diverse, international team.
- Access to continuous personal and professional development support.
2. Customer Service Representative – Luganda Speaker
Location: Ruiru, Kenya
Job Level: Entry Level
Department: Customer Service
Industry: Manufacturing, Sustainability
Employment Type: Full-time
Job Summary
We are looking for a Customer Service Representative who is fluent in Luganda to join our Ruiru-based team. In this role, you will act as a key liaison between BURN and its customers in Luganda-speaking regions. You will handle customer inquiries, resolve complaints, and ensure high levels of customer satisfaction in line with the company’s values and service standards.
Key Responsibilities
- Provide first-level support to customers through phone, email, or in-person interactions using Luganda and English.
- Respond promptly to customer inquiries, feedback, and complaints with accuracy and professionalism.
- Maintain detailed and up-to-date records of customer interactions and transactions in the CRM system.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Communicate customer insights and suggestions to internal departments to support product and service improvements.
- Educate customers about product usage, warranty terms, and safety instructions.
- Work with technical and logistics teams to coordinate after-sales support and product replacements.
- Continuously update your knowledge of BURN’s products and services to offer relevant and updated support.
- Assist in conducting customer satisfaction surveys and compiling feedback reports.
What We Offer
- A vibrant and collaborative team culture.
- An opportunity to grow your career within a purpose-driven organization.
- Exposure to international best practices in customer support and manufacturing operations.
Why Work with BURN Manufacturing?
BURN is more than a manufacturing company — we are a global force for change. Our operations touch lives by delivering cleaner, healthier, and more cost-effective cooking solutions to millions of households. Working with BURN means contributing to something meaningful while developing your skills and career in a supportive, inclusive workplace.
Here’s why our team loves working at BURN:
- Impact: Every role supports real-world improvements in health, climate, and household income.
- Innovation: We leverage modern technology, engineering excellence, and field-tested research.
- Growth: Employees receive opportunities for training, mentorship, and career progression.
- Diversity: With over 1000 staff across various countries, we celebrate the uniqueness of our people.
How to Apply
To view the full details of these positions and submit your application, please visit the official BURN Manufacturing career portal.
