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Brief Description
The candidate will update customer accounts by applying receipts to open invoices, dispatch invoices and statements to customers and reconcile customer accounts to support the company’s collection process.
Principal Accountabilities (Responsibility)
- Allocate and apply customer payments accurately based on customers’ remittance advices.
- Prompt and correct customer billing, to aid prompt payment and ensure improved and increased liquidity/cash flow.
- Prepare and dispatch invoices and statements to customers to ensure clients are aware of the right level of debts owed.
- Preparing customer account reconciliations and resolving the reconciling items within the set timelines.
- Provide the correct bank information to customers so as ensure funds are banked to the right account for receipting and subsequent allocation to the right debtor’s account.
- Contacting customers to notify them of missed payments and requesting for proof of payment and remittance advices.
- Respond to customer account queries timely.
- Initiate adjustments for minor balances, bank charges, commissions and foreign exchange differences.
- Maintain an effective filing system for ease of reference and retrieval of supporting documents to support outstanding debts.
Other Skills
- Strong analytical skills
- Team player
- Results oriented
- Attention to details and accuracy
- Interpersonal skills
- Integrity
- Good business acumen for problem solving
