Assistant Manager – Business Application Support – Customs & Border Control (C&BC)
Terms of Service: Permanent & Pensionable upon successful completion of six (6) months probationary period.
Remuneration: As per KRA salary structure
Job Summary.
The jobholder shall be responsible for technical support and enhancement of existing business systems and ensuring systems requirements are professionally developed and deployed.
Duties and responsibilities
- Provide guidance on technical support teams in troubleshooting systems and integrating system issues by taking lead in resolving complexities.
- Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and taking lead in resolving complex issues.
- Supervise preparation and documentation of business requirements specifications and Business Use Cases (BUCs) and provide guidance to guarantee required quality and coordinate SCR’s approval process.
- Review and validate technical requirements and System Use Cases (SUCs) to ensure completeness and submit to the management for approval.
- Conduct feasibility study of business systems requirements to determine viability, cost effectiveness of the required solutions and provide advisory services to the management.
- Supervise development high level systems design models to ensure relevance and submit to Management for considerations.
- Participate in constituted task forces and committees to address IT related issues
- Provide assistance to clients by addressing systems related issues and providing standardized solutions.
Person specifications
For appointment to this job, the candidate must have:
- Bachelor’s Degree in any of the following disciplines: – Computer Science, Information Communication Technology, Business Information Technology, Computer Forensics, Forensic Science (Digital Forensics), or relevant equivalent qualification from a recognized Institution.
- Four (4) years relevant work experience, one (1) of which must be at Supervisory level.
- Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage.
- Proficiency in Computer Applications.
- Membership to a relevant professional body where applicable.
- Practicing License where applicable.
Key Competencies
- Innovative thinking
- Organizational skills
- Resilience and Adaptability
- Critical Thinking and Problem-Solving
- Customer-Centrism Approach
- Professionalism, Ethical Judgment and Integrity
Technical Competencies & Certifications.
- Certified Business Analyst (CBAP)
- Systems Modelling and Design Techniques
- Process Modelling and Design Techniques
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to [email protected]
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to [email protected]
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
