Client Liaison Officer
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Customer Experience Division. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Finance Division. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
To give excellent service to customers who visit or call the Reception. Attending to general enquiries, receiving documents and directing customers to the appropriate departments.
To receive customers at the Reception and attend to their needs/requirements to ensure customer satisfaction.
Deadline: 2025-05-15
Category: Customer Experience
Subsidiary: HFC
Principle Accountabilities
- Prompt service to customers leading to customer satisfaction.
- Efficient receipt of incoming mail, cheques and other documents.
- Improved customer service and management of the reception area.
- Organised handling of customers and other visitors.
- Enhanced query handling
- Enhancing company image.
Key Competencies and Skills
Technical Competencies:
- Computer /IT skills, including knowledge of Microsoft office applications e.g. Word, Excel; PowerPoint etc.
- Fair understanding of the bank products and services
- Telephone operating skills
General Competencies
- Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
- Keen to details.
- Proactive, confident, energetic, and able to work under pressure with a positive attitude and Fluent in both written and spoken English and Kiswahili.
- Good Analytical Skills
- Customer Service skills
- Good Interpersonal skills
Minimum Qualifications, Knowledge and Experience
Education:
- A Bachelor’s degree from a recognized university
Knowledge and Experience:
- 2 years working experience in Customer service.
