At Safaricom, we are more than just a telecommunications company—we are a catalyst for transformation. As the leading telecommunications provider in East Africa, we pride ourselves on connecting millions of people, enabling access to opportunities, and fostering economic growth across the region. With over 42 million customers and a significant contribution to the Kenyan economy, our purpose is to transform lives through innovation, technology, and inclusive communication.
We are currently looking for a dynamic and driven professional to join our team as an Engineer – Regional Support Core Network. This is an exciting opportunity for talented individuals seeking to make a tangible impact in one of Africa’s most innovative and socially responsible companies.
About Safaricom
Founded in 1997 as a subsidiary of Telkom Kenya and later partially acquired by Vodafone Group PLC, Safaricom has grown from serving 20,000 customers to over 42 million today. Our flagship product, M-PESA, launched in 2007, revolutionized mobile payments globally. We are proudly listed on the Nairobi Securities Exchange (NSE), with reported annual revenues of KES 298 Billion ($2.5 billion) as of March 2022.
We support more than a million jobs across Kenya, directly and indirectly, and continue to uplift the lives of Kenyans through our services and community programs. Our team is the backbone of our success, and we are always seeking new talent to drive innovation and excellence.
Your Role: Engineer – Regional Support Core Network
Location: Safaricom Care Centre, Waiyaki Way, Westlands, Nairobi, P.O BOX 46350, 00100, KE
Reporting To: Technical Team Lead – Core Network Regional Support
Job Category: Information Technology
Posting Date: 19/05/2025
Apply Before: 23/05/2025, 09:00
Job ID: 724
Degree Level: Bachelor’s Degree
Brief Overview
As an Engineer in the Regional Support Core Network team, you will be the first line of defense for ensuring the health, availability, and optimal performance of our core network infrastructure and systems hosted within Safaricom’s data centers. You will handle fault management, manage network changes, support ongoing projects, and ensure business continuity through proactive and reactive measures.
This role is vital in maintaining the seamless connectivity and service quality that millions of Safaricom customers rely on every day.
Key Responsibilities
Network Operations and Support
- Analyze Network Element (NE) logs and conduct database audits.
- Troubleshoot and resolve faults related to core network systems (MSSs, MGWs, SGSNs, MMEs, GGSNs, PGWs, PCRFs, CSDB, STP, DRA, Cloud Infrastructure, Routers, and Switches).
- Respond to faults escalated from Network Operations Center (NOC) and customer-facing teams.
- Provide permanent and workable technical solutions to reduce service downtimes and prevent repeat incidents.
Preventive Maintenance & Performance Management
- Plan and execute preventive maintenance tasks following predefined standards.
- Monitor and track Network and Service Key Performance Indicators (KPIs) to ensure alignment with Service Level Agreements (SLAs).
- Evaluate the performance of Managed Services Providers operating within Safaricom’s data centers.
Configuration & Change Management
- Implement configuration changes on network elements, including software upgrades.
- Provision new core network services and elements as needed.
- Schedule and automate network tasks while ensuring minimal disruption and meeting change management objectives.
- Maintain detailed logs of all changes conducted on-site and ensure all support documentation is filed appropriately at the time of system commissioning.
Data Center Operations
- Maintain a real-time inventory of all data center assets.
- Monitor and allocate data center resources in accordance with operational plans.
- Optimize the usage of data center resources to ensure efficiency and scalability.
Business Continuity & Risk Management
- Plan, schedule, and execute business continuity tests and other related activities at designated sites.
- Ensure all data center high-availability mechanisms are functioning and proactively prevent service interruptions.
- Champion Health & Safety (H&S) activities and ensure compliance with Safaricom’s H&S policies for all data center visitors and personnel.
What We’re Looking For
We are seeking individuals who are highly self-organized, take initiative, and have a strong sense of accountability and integrity. The successful candidate must be capable of handling multiple tasks effectively and collaboratively within a high-performance team.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, Telecommunications, or a related field.
- Solid understanding of Core Network Systems including IMS (IP Multimedia Subsystem), CS (Circuit Switched), PS (Packet Switched), and SDM (Subscriber Data Management).
- Familiarity with VoLTE (Voice over LTE), VoBB (Voice over Broadband), CS and PS protocols and interfaces.
- Basic knowledge of scripting or programming.
- Cloud certifications are an added advantage.
- CCNA or related certifications will also be beneficial.
- Strong analytical and report-writing skills.
- Excellent communication and teamwork abilities.
About the Team
Our team is at the forefront of Safaricom’s digital transformation. We are responsible for maintaining the integrity and performance of our national core infrastructure. Our team members are passionate about technology, collaborative in nature, and deeply committed to Safaricom’s mission of transforming lives. If you want to grow your skills while contributing to a greater cause, this is the place for you.
Why Join Safaricom?
- Work in a purpose-driven organization that values innovation and community impact.
- Collaborate with a dynamic and professional team.
- Access to opportunities for professional growth and development.
- A diverse and inclusive workplace culture.
- Be part of a company recognized for its excellence and leadership in Africa.
How to Apply
We believe in a transparent, fair, and efficient hiring process. If you believe you are the right fit for the Engineer – Regional Support Core Network role and are ready to take the next step in your career with one of Africa’s top employers, we invite you to submit your application through our official careers portal.
