NCBA Bank Group is one of the leading financial institutions in the East African region, offering a comprehensive range of banking, insurance, and investment services. With a strong commitment to innovation, customer satisfaction, and operational excellence, NCBA is shaping the future of financial services. The organization values integrity, collaboration, and forward-thinking, and continuously seeks to attract and retain top talent to drive growth and transformation.
In its pursuit of operational excellence and enhanced customer experience, NCBA is inviting applications from qualified, dynamic, and results-oriented professionals to fill various vacancies across its departments. These opportunities offer an exciting chance to work in a stimulating environment where innovation is at the core of business operations. The bank is currently hiring for the following positions:
1. UX/UI Designer Location: Nairobi
Job Description:
- Design user-centered interfaces for digital banking products and services.
- Collaborate with product managers, developers, and business analysts to understand user needs and business requirements.
- Develop wireframes, prototypes, and high-fidelity visual designs that clearly illustrate product functionality.
- Conduct usability testing and analyze feedback to iterate and improve designs.
- Ensure consistency in design standards and branding across all digital platforms.
- Stay updated with industry trends, tools, and technologies to incorporate modern design principles into product development.
- Advocate for the end-user by promoting accessibility and intuitive experiences.
2. Service Desk Analyst Location: Nairobi
Job Description:
- Provide first-level technical support to users across all bank departments.
- Log and track incidents and service requests using the bank’s ticketing system.
- Diagnose and resolve basic technical issues related to software, hardware, and networks.
- Escalate unresolved issues to appropriate technical teams within the stipulated SLA timelines.
- Follow up with users to ensure complete resolution of issues.
- Maintain documentation of all service desk support activities and knowledge base articles.
- Support IT asset management by tracking equipment usage and allocation.
3. Senior Product Manager Location: Nairobi
Job Description:
- Define and drive the product strategy and roadmap for key banking products and services.
- Work closely with cross-functional teams including engineering, design, marketing, and compliance to deliver new features and enhancements.
- Analyze market trends and customer feedback to identify opportunities for innovation.
- Set product goals, KPIs, and performance metrics, and track outcomes against business targets.
- Prioritize product backlog based on business impact and resource availability.
- Represent the voice of the customer throughout the product development lifecycle.
- Lead product launches and coordinate communication with stakeholders.
4. Head of Digital Lending, Telcos Location: Nairobi
Job Description:
- Lead the development and execution of the digital lending strategy in collaboration with telecommunications partners.
- Identify and assess opportunities for innovation in credit scoring, loan disbursement, and repayment solutions.
- Establish and maintain partnerships with telcos to expand reach and enhance service offerings.
- Oversee performance of digital lending products, ensuring alignment with risk, compliance, and profitability targets.
- Collaborate with technology and analytics teams to optimize customer onboarding, engagement, and retention.
- Manage end-to-end product lifecycle including ideation, development, launch, and monitoring.
- Represent the bank in industry forums and regulatory engagements related to digital credit.
5. Network Operations Centre Analyst Location: Nairobi
Job Description:
- Monitor the bank’s network infrastructure and systems to ensure optimal performance and availability.
- Perform real-time analysis of network health and initiate appropriate incident response procedures.
- Work closely with internal IT teams and external vendors to resolve network-related issues.
- Maintain logs and reports for network performance, incidents, and changes.
- Implement tools and automation to enhance monitoring capabilities and incident management.
- Assist in disaster recovery planning and execution for network operations.
- Conduct routine checks and maintenance to prevent potential disruptions.
6. Assistant Business Development Manager – IPF (Insurance Premium Finance) Location: Nairobi
Job Description:
- Support the development and implementation of sales strategies for Insurance Premium Finance (IPF) products.
- Build and maintain relationships with insurance brokers, agents, and corporate clients.
- Identify new business opportunities and generate leads for IPF solutions.
- Assist in preparing proposals, presentations, and marketing materials for client engagements.
- Coordinate with credit and operations teams to ensure smooth loan processing and servicing.
- Track sales performance and report on key metrics to the senior management.
- Stay updated with industry regulations and trends affecting the IPF business.
These positions present a unique opportunity for professionals seeking to contribute meaningfully to a leading financial institution while advancing their careers. NCBA Bank Group offers a supportive environment, professional development resources, and a culture that fosters innovation and excellence.
