At BURN Manufacturing, we’re not just creating clean cookstoves—we’re engineering sustainable energy solutions that empower communities across the globe. As an award-winning, mission-driven company with operations across Africa and expanding globally, we are at the forefront of clean technology innovation. Our impact goes beyond energy savings; we contribute to environmental conservation, improve public health, and promote economic development.
Now, we are looking to hire a strategic, visionary, and experienced Chief Information Officer (CIO) to join our Nairobi team. This is a rare opportunity to become a technology leader in a fast-scaling organisation where innovation meets purpose. If you are passionate about software development, digital transformation, and scalable IT governance—and you want your work to make a tangible difference—this could be the role for you.
Chief Information Officer (CIO)
Location: Nairobi, Kenya
Department: Software Engineering
Employment Type: Full-time
About the Role
As BURN’s new Chief Information Officer, you will lead the charge in digital innovation, overseeing the end-to-end delivery of IT operations, ERP/CRM integration, and software development initiatives. This role is designed for a senior technology executive with a solid track record in transforming IT infrastructures and aligning digital strategies with business goals. You’ll be at the helm of multi-regional teams and platforms, ensuring seamless integration of systems, secure data flows, and a top-tier user experience.
This is a leadership role that blends strategic vision with hands-on execution across software, infrastructure, cybersecurity, and call centre technologies. You will work closely with cross-functional stakeholders and global teams to ensure BURN continues to scale with resilience and digital excellence.
Duties & Responsibilities
1. Software Development Leadership
- Direct the complete software development lifecycle—from design through to deployment.
- Manage and mentor cross-functional engineering teams across front-end and back-end functions.
- Work collaboratively with product owners, UI/UX designers, and stakeholders to ensure business needs are reflected in technical solutions.
- Develop and implement technical architecture strategies that support business objectives and innovation.
- Maintain a scalable and secure code base that supports ongoing global growth.
2. ERP & CRM Systems Integration
- Oversee integration and enhancements of ERP and CRM platforms including Buisy and Nexus.
- Ensure a seamless connection between ERP, CRM, and business intelligence systems (e.g., Microsoft BI) to facilitate real-time insights and analytics.
- Collaborate with Sales, Carbon, and Customer Experience departments to automate workflows, train users, and increase CRM adoption across the business.
- Lead projects for customisation, upgrades, and system optimisations.
3. IT Governance & Global Operations
- Manage BURN’s IT infrastructure across all regions, including data centres, cloud platforms, and networks.
- Ensure 24/7 support availability across global time zones, and lead initiatives to optimise IT performance and cost-effectiveness.
- Drive IT localisation to meet regional requirements, including language support, payment systems, and mobile network operator (MNO) integrations for IoT devices.
- Develop and enforce IT policies, processes, and service-level agreements with vendors and third-party providers.
4. Cybersecurity & Risk Management
- Design and implement a robust cybersecurity framework aligned with global best practices and local regulations.
- Monitor, assess, and mitigate IT and data-related risks continuously.
- Promote a culture of data privacy, cyber hygiene, and compliance across the organisation.
- Lead incident response and disaster recovery initiatives to ensure business continuity.
5. Call Centre Technology Management
- Implement and optimise call centre platforms that support omnichannel communications—voice, chat, email, and social media.
- Drive integration between call centre software and CRM to improve visibility and agent performance.
- Deploy AI-based tools such as chatbots, predictive routing, and sentiment analysis to enhance customer service and reduce operational costs.
- Partner with customer experience leaders to monitor and improve key performance indicators like SLA compliance and CSAT scores.
- Ensure high availability and disaster recovery for call centre operations.
Required Skills & Experience
- Demonstrated leadership in global software development, IT operations, and multi-disciplinary team management.
- Expertise in ERP/CRM systems integration and workflow optimisation.
- Strong technical background in cloud infrastructure, network architecture, and cybersecurity.
- Experience in implementing omnichannel call centres and AI-driven technologies for customer engagement.
- Skilled in strategic planning, digital transformation, and data-driven decision-making.
- Familiarity with manufacturing or asset-intensive industries is an added advantage.
Why Join BURN?
- Purpose-Driven Work: Your contributions will directly impact the environment, health, and livelihoods of millions of people.
- Innovation at Scale: Collaborate on cutting-edge solutions in clean energy and sustainability.
- Global Reach: Lead transformative projects that span continents and connect with diverse, multi-cultural teams.
- Leadership Opportunity: Be part of a senior executive team driving technology strategy in a fast-growing business.
- Supportive Culture: Join a values-driven organisation that celebrates diversity and prioritises learning, transparency, and equity.
- Commitment to Diversity: Qualified female candidates are especially encouraged to apply.
Important Notes
- BURN does not charge any fees during any stage of the recruitment process—whether for application, interviews, processing, training, or hiring.
- We are committed to providing equal opportunities for all applicants and cultivating a culture of inclusion.
- For more detailed information about this role and our company vision, refer to the attached PDF.
How to Apply
Ready to take on this pivotal leadership role and make your mark in the clean energy revolution?
