Are you ready to grow your career in a dynamic, purpose-driven organization? HF Group invites passionate, results-oriented professionals to join our vibrant team across multiple departments. Whether you’re experienced in retail banking, strategic planning, real estate development, or customer experience, we have the right role for you.
We are currently hiring for the following exciting positions across various business units:
HFDI (Housing Finance Development and Investment)
Relationship Officer – Collections HFDI
This role ensures that clients transition smoothly from property booking to final ownership by aligning all project milestones and compliance processes. The officer will also manage timely collections and secure revenue for the assigned portfolio, ensuring alignment with project timelines and internal procedures.
Key Responsibilities:
- Oversee the client journey from booking to property ownership.
- Ensure timely and effective revenue collection.
- Mitigate project risks by following established procedures.
- Report and monitor portfolio performance.
Property Advisor
The Property Advisor is responsible for sourcing and closing sales leads to meet the HFDI project’s sales targets. This includes managing sales activities end-to-end and preparing daily sales reports.
Key Responsibilities:
- Identify and close sales leads for residential and commercial plots.
- Support the growth of the real estate sales portfolio.
- Prepare and submit timely sales reports.
Project Development Manager
This role will lead project milestone execution and ensure projects are completed within scope, budget, and regulatory requirements. The manager will ensure quality standards, stakeholder satisfaction, and commercial commitments are fulfilled.
Key Responsibilities:
- Manage the execution and exit of real estate projects.
- Ensure compliance with regulatory and internal policies.
- Coordinate across departments to meet development timelines.
Business Development Manager
Responsible for identifying new real estate business opportunities, this role focuses on revenue growth, market expansion, and stakeholder relationship management. It also includes overseeing client relationships and ensuring seamless project handovers.
Key Responsibilities:
- Develop and secure new business opportunities.
- Maintain and grow key stakeholder relationships.
- Oversee full project lifecycle and client transitions.
Master Planning Officer
This role involves creating and managing long-term master plans for real estate development. The officer will design subdivision layouts and technical drawings, aligning with sustainability and community needs.
Key Responsibilities:
- Prepare master plans and subdivision layouts.
- Optimize land use based on project and regulatory requirements.
- Use planning tools such as ArcGIS, AutoCAD, and Revit for project design.
Business Administrator
Supporting the Business Development team, this role involves handling administrative and operational duties to help drive new business growth within projects.
Key Responsibilities:
- Provide organizational and operational support to the BD team.
- Track milestones and coordinate logistics for business development efforts.
- Maintain efficient documentation and reporting systems.
Investment Analyst
This role will provide in-depth financial analysis for real estate investments. Responsibilities include evaluating projects, supporting asset management, and contributing to strategic investment decisions.
Key Responsibilities:
- Conduct financial modeling and investment analysis.
- Support acquisitions and project development planning.
- Produce reports on asset performance and capital planning.
Strategy & Business Performance
Manager, Strategy and Change Implementation
The Manager aligns corporate strategy with operational execution. The role is key in tracking performance against strategic goals using KPIs and driving transformation initiatives across the business.
Key Responsibilities:
- Monitor progress of corporate strategy through performance indicators.
- Coordinate execution of strategic plans and change initiatives.
- Analyze and report on key business metrics.
Strategic Projects Analyst
This role supports enterprise-wide strategic projects by providing data analysis, project tracking, and coordination. Projects may include mergers, partnerships, or efficiency programs.
Key Responsibilities:
- Coordinate and track progress of strategic projects.
- Provide performance insights and stakeholder support.
- Assist with data-driven decision-making on high-impact initiatives.
Head of Data and Analytics
As a strategic leader, this role develops and governs the data and analytics framework across the organization. It involves transforming data into a strategic asset to improve decision-making and business performance.
Key Responsibilities:
- Lead development of enterprise-wide data strategy.
- Drive data governance and analytics capabilities.
- Facilitate data-driven business decisions and transformation initiatives.
Retail Banking
Senior Relationship Manager – Education Sector
This role manages the education sector client portfolio, ensuring tailored financial solutions that drive sector growth and profitability.
Key Responsibilities:
- Manage sector-specific client relationships.
- Grow the education sector portfolio through partnerships.
- Deliver customized banking solutions across the financing cycle.
Branch Business Consultant – Personal Banking (Kitengela Branch)
Responsible for selling both liabilities and assets, this consultant will contribute to the branch’s business growth by attracting new personal banking customers.
Key Responsibilities:
- Promote and sell personal banking products.
- Meet individual and branch business targets.
- Offer customer-centric solutions to enhance satisfaction.
Branch Operations Manager – TRM & Nakuru Branch
The Operations Manager will ensure adherence to procedures and controls to manage risk and operational efficiency in branch activities.
Key Responsibilities:
- Oversee daily operations and ensure regulatory compliance.
- Implement branch controls and minimize risks.
- Supervise and mentor branch staff.
Customer Service Officer – Thika Branch
This role ensures high standards of customer satisfaction through prompt handling of queries and requests, enhancing overall customer experience.
Key Responsibilities:
- Resolve customer issues promptly and effectively.
- Escalate complex issues as required.
- Maintain high levels of client retention and satisfaction.
Relationship Manager – Business Banking – Nyeri Branch
Tasked with driving business growth in the Nyeri branch, this role focuses on acquiring and retaining SME clients through both asset and liability product offerings.
Key Responsibilities:
- Develop and manage SME client portfolios.
- Sell tailored banking solutions for business clients.
- Achieve branch sales and growth targets.
Operations / Governance
Business Banker – Hurlingham Branch
This role focuses on selling banking solutions to business customers, contributing directly to the branch’s overall performance.
Key Responsibilities:
- Acquire and manage business accounts.
- Cross-sell asset and liability products.
- Deliver exceptional relationship management.
Treasury, Custodial & Financial Institutions
Relationship Manager – Financial Institutions
Responsible for managing relationships with MFIs and FIs, the role involves mobilizing deposits and sourcing new business while maintaining regulatory compliance.
Key Responsibilities:
- Grow and manage institutional banking relationships.
- Develop tailored solutions for FIs and MFIs.
- Ensure risk controls and compliance.
Customer Experience
Customer Engagement Officer
This officer engages clients by phone, handling onboarding, feedback collection, and retention initiatives to enhance overall satisfaction and engagement.
Key Responsibilities:
- Conduct customer outreach campaigns.
- Collect and analyze feedback.
- Support onboarding and retention activities.
Client Services Manager
This role sets and monitors customer service standards across branches, driving service excellence and consistency.
Key Responsibilities:
- Develop and implement customer service models.
- Monitor and analyze service metrics.
- Improve service delivery across branches.
Client Experience and Insights Manager
Focused on turning customer data into strategic insights, this role supports decision-making by identifying customer trends and needs.
Key Responsibilities:
- Analyze customer behavior and feedback.
- Provide actionable insights for product and service improvement.
- Support marketing and CX strategies using analytics.
How to Apply
For full role descriptions and more details on each of the positions listed above, please refer to the attached PDF.
Ready to take the next step in your career?
