Are you ready to elevate your career in the banking industry? We are offering an exceptional opportunity to join a dynamic and forward-thinking financial institution that is committed to delivering top-tier services to its customers across the country. As part of our strategic growth and operational excellence initiatives, we are seeking highly motivated, results-driven, and service-oriented professionals to fill the following positions:
- Relationship Manager – Nairobi Region
- Relationship Manager – Coast Region
- Head of Operations
- Senior Manager – Operations
These positions are essential in driving our mission of building lasting customer relationships, delivering superior operational efficiency, and contributing to the continued success of our organization.
We invite interested and qualified candidates to apply before the respective closing dates. For a full understanding of each role and its expectations, please refer to the job descriptions below.
1. Relationship Manager – Nairobi Region
Department: Branch Banking
Reports to: Branch Manager
Location: Nairobi Region
Application Deadline: 30th June, 2025
Application Mode: Apply Now
Key Responsibilities:
- Drive growth and retention of the branch’s retail and SME customer portfolio by providing tailored financial solutions.
- Identify customer needs through regular engagements and offer appropriate banking products.
- Maintain high service standards and ensure customer satisfaction through efficient problem resolution.
- Lead customer acquisition drives to grow the bank’s market share in the region.
- Monitor performance metrics such as deposit mobilization, loan portfolio quality, and cross-selling targets.
- Coordinate with internal teams to ensure smooth delivery of products and services.
- Stay informed of market trends, competition, and regulatory changes impacting branch operations.
- Develop and manage a pipeline of prospects to ensure continuous business development.
- Maintain up-to-date records of client interactions and relationship strategies.
- Uphold the bank’s compliance standards and risk management protocols in all customer dealings.
2. Relationship Manager – Coast Region
Department: Branch Banking
Reports to: Branch Manager
Location: Coast Region
Application Deadline: 30th June, 2025
Application Mode: Apply Now
Key Responsibilities:
- Manage and grow a diverse portfolio of retail and SME customers within the Coast region.
- Understand customer business models to offer practical financial solutions and improve profitability.
- Promote and cross-sell the bank’s range of products and services based on customer profiles.
- Conduct market intelligence to identify and tap into new business opportunities.
- Proactively manage risks in the client portfolio and ensure compliance with internal and regulatory policies.
- Build and maintain strong relationships with key clients and business stakeholders.
- Provide timely and effective customer support, resolving issues with urgency and professionalism.
- Track performance against set targets and recommend strategic adjustments for improvements.
- Collaborate with internal departments to enhance service delivery and customer experience.
- Participate in community and business forums to enhance the bank’s visibility and credibility in the region.
3. Head of Operations
Department: Shared Services
Reports to: Director – Technology & Operations
Location: Head Office
Application Deadline: 20th June, 2025
Application Mode: Apply Now
Key Responsibilities:
- Lead and manage the entire banking operations function, ensuring alignment with the organization’s goals and regulatory frameworks.
- Design and implement strategic initiatives to enhance efficiency, cost-effectiveness, and quality of operational services.
- Oversee critical banking processes including transaction processing, clearing, reconciliations, and cash management.
- Spearhead automation and digitization of operations to improve turnaround times and reduce manual errors.
- Ensure compliance with all statutory, legal, and operational risk requirements across branches and departments.
- Develop and monitor operational policies, standards, and performance indicators.
- Collaborate with technology, risk, and compliance teams to maintain seamless business continuity and systems integrity.
- Foster a culture of accountability, continuous improvement, and exceptional service delivery within the operations team.
- Mentor, coach, and build capacity of the operations leadership team across various functions.
- Participate in strategic planning forums and contribute insights on operational excellence and process optimization.
4. Senior Manager – Operations
Department: Shared Services
Reports to: Head – Operations
Location: Head Office
Application Deadline: 20th June, 2025
Application Mode: Apply Now
Key Responsibilities:
- Support the Head of Operations in driving the operational strategy of the bank with a focus on performance, risk control, and regulatory compliance.
- Manage day-to-day operations across various banking channels including branch operations, payments, and cash services.
- Ensure smooth coordination and support to branches and service units to deliver exceptional service levels.
- Lead the standardization and streamlining of operational processes across departments.
- Implement robust internal controls to safeguard bank assets and ensure accurate reporting.
- Monitor key risk indicators and develop mitigation strategies to address emerging operational risks.
- Provide support in project implementation, particularly in areas related to process automation and efficiency.
- Conduct regular reviews and audits of operational processes and drive timely resolution of issues.
- Collaborate with cross-functional teams to ensure operational readiness for product rollouts and service changes.
- Train and guide operations staff to build a performance-driven culture within the shared services unit.
Why Join Us?
We offer more than just a job — we provide a platform for personal growth, professional advancement, and meaningful impact. As a reputable financial institution, we foster a supportive environment that values innovation, integrity, and collaboration. With structured development programs, competitive remuneration, and a commitment to work-life balance, this is your chance to make a difference in the banking industry while advancing your career.
Whether you are passionate about client relationship management or leading operational transformation, we have a role for you.
How to Apply
To apply for any of the above positions, click on the relevant “Apply Now” link associated with the job of your interest. Ensure your application is submitted by the specified deadline.
For more details on each position, kindly refer to the attached PDF (if available).
Application Deadlines:
- Head of Operations: 20th June, 2025
- Senior Manager – Operations: 20th June, 2025
- Relationship Manager – Nairobi Region: 30th June, 2025
- Relationship Manager – Coast Region: 30th June, 2025
