Job Listing
This position is responsible for ensuring that every step along the client journey, from booking to payment until ownership of property is executed within the agreed project milestones and in compliance with the laid-down processes. The role holder will ensure timely collection and revenue assurance for the allocated portfolio
Property Advisor
HFDI
Source and close sales leads to grow the business and achieve the expected sales targets of the HFDI project end to end and preparing daily sales reports for consideration by the Team Sales Leader. The property advisor will be expected to aid us grow our business in the real estate sector being sale of both residential and commercial plots.
Project Development Manager
HFDI
We are seeking an individual to take up the role of a Project Development Manager who will implement project milestones and exit projects per commercial undertakings while ensuring regulatory compliance and internal and external stakeholder satisfaction. The role holder will play a pivotal role in ensuring that projects are completed successfully, on time, and within budget, while meeting quality standards and fulfilling stakeholder expectations.
Relationship Manager – Financial Institutions
Treasury, Custodial & Financial Institutions
The job holder will be responsible in managing and growing the Bank’s relationships with microfinance institutions (MFIs) and other financial institutions (FIs) by providing tailored banking solutions, mobilizing deposits, and originating quality business opportunities. The role will also involve enhancing the bank’s market presence in the FI segment while ensuring strong risk management and regulatory compliance
Senior Relationship Manager – Education Sector
Retail
- The role holder will be the principal contact between a designated portfolio of a Sector in order to drive business growth, manage sector profitability growth and maximize revenue.
- He/she will be responsible for the management of Client relationships to deliver products and services.
- He/she is responsible for onboarding sector specific strategic partnerships and ecosystems to support business growth.
- He/she is responsible for growth of the business banking portfolio through a sector approach
- He/she is responsible for understanding the needs of his/her clients and developing tailored solutions to meet these needs using the Bank’s suite of products and services targeted to the segment.
- The relationship manager is responsible for managing his/her clients across the financing cycle, ensuring compliance with the Bank’s internal policies, regulatory guidelines
Branch Business Consultant – Personal Banking (Kitengela Branch)
Retail
Selling Liabilities and Assets in order to grow the Branch Business
Branch Operations Manager – TRM & Nakuru Branch
Retail
To manage branch operations by ensuring controls and procedures are observed in order to mitigate risk and losses.
Customer Service Officer – Thika Branch
Retail
The Customer Service Officer will be responsible for ensuring excellent customer service standards and maintaining high customer satisfaction through quick resolution/escalation of customer queries in order to ensure customer retention.
Relationship Manager – Business Banking – Nyeri Branch
Retail
Selling Liabilities and Assets to grow the Branch Business
Business Banker – Hurlingham Branch
Operations/Governance
Selling Liabilities and Assets to grow the Branch Business
Customer Engagement Officer
Customer Experience
As a Customer Engagement Officer, you will play a crucial role in engaging HF Group customers on phone for various initiatives including onboarding, customer feedback collection and customer retention.
Client Services Manager
Customer Experience
Develop and implement a model that will support the customer service function within Branch Business aimed at raising the standard of service and creating uniformity in service delivery across the Branches and tracking service metrics for service improvement.
Client Experience and Insights Manager
Customer Experience
A Client Experience and Insight Manager is responsible for gathering, analysing, and interpreting data on customer behaviour, preferences, and trends to help guide business strategy and decision-making.
The Client Experience and Insight Manager will play a critical role in understanding customer needs and behaviours to provide actionable insights that will drive business growth. This role involves leveraging data analytics, market research, and customer feedback to inform product development, marketing strategies, and customer experience improvements.
