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Job Description
To perform collections functions focusing on minimizing the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills.
To handle customer enquiries and requests across all mediums (i.e., phone, e-mail, Interactive SMSs etc.) accurately and within agreed service times and quality standards.
Qualifications
Type of Qualification: First degree
Experience Required
1-2 years
Experience in debt management, data analysis, communication and negotiation skills.
Additional Information
Behavioural Competencies:
- Establishing Rapport
- Managing Tasks
- Producing Output
- Team Working
- Upholding Standards
Technical Competencies:
- Data analysis
- Communication Skills
- Negotiation Skills
- Data Presentation
