Are you an IT professional passionate about creating seamless digital experiences, supporting organizational effectiveness, and working in a multicultural and inclusive workplace? The High Commission of Canada to Kenya is seeking a highly competent and self-driven Locally Engaged Information Management/Information Technology Officer (LEITP) to join their team in Nairobi. This role offers a rare opportunity to work in an international environment that values integrity, collaboration, and continuous improvement.
With an annual salary of KES 4,004,663 and benefits governed by the Terms and Conditions of Employment for Locally Engaged Staff in Kenya, this full-time, indeterminate position is open to qualified candidates legally authorized to work in Kenya.
Below is a comprehensive breakdown of the position, duties, and how you can apply.
Job Details
- Position Title: Locally Engaged Information Management/Information Technology Officer (LEITP)
- Selection Process Number: 213569-6
- Contract Type: Indeterminate (Full-Time)
- Classification: LE-O1
- Job Function: Officer
- Location: High Commission of Canada to Kenya, Nairobi
- Number of Vacancies: 1
- Working Hours: Monday to Thursday (07:30 – 16:00), Friday (07:30 – 13:00)
- Application Deadline: 26 June 2025 at 23:59 (UTC/GMT +3:00)
Summary of Duties
Reporting to Global Affairs Canada, the incumbent will carry out an extensive range of IM/IT responsibilities that are critical to the operation of the High Commission. These include:
- Incident Management & Support
- Identify, resolve, and document IM/IT incidents reported by mission clients.
- Provide technical and procedural guidance on LAN and IM/IT equipment usage.
- Coach mission clients one-on-one on IM/IT usage and best practices.
- Service Desk Management
- Monitor and manage mission’s IM/IT ticketing system and mailbox daily.
- Document resolutions for recurring issues and disseminate them within the IM/IT community.
- Technical Support & Equipment Handling
- Setup, support, and disassemble temporary IM/IT equipment for in-mission and out-of-mission use.
- Troubleshoot, analyze, and document issues with the IM/IT infrastructure.
- Coordinate external technician support when necessary.
- Audio/Visual and Cloud Solutions
- Provide guidance on Audio/Video conferencing and equipment use.
- Support the adoption and use of cloud applications such as Microsoft 365, Teams, and SharePoint.
- Continuous Improvement & Innovation
- Keep up-to-date with IM/IT developments within and outside Global Affairs Canada.
- Recommend mission-appropriate tech solutions for efficiency and cost-effectiveness.
Area of Selection
This external competition is open to all candidates who:
- Are legally authorized to work in Kenya.
- Meet all essential qualifications.
- Submit their application before the closing date and time.
Important:
- The High Commission of Canada does not sponsor work permits or authorizations.
- Spouses of Canadian staff and current embassy employees are also eligible to apply.
- Applicants must reside in Kenya and be available to work at the Nairobi mission.
Essential Qualifications
Education:
- Degree in Computer Science or a related discipline (proof required).
Language:
- Proficiency in English, both written and oral.
Experience:
- 2 years in IM/IT user support and coaching via email, video/telephone, or in-person.
- 2 years in supporting and maintaining a Local Area Network (LAN).
- 2 years managing standard end-user computing devices (Windows desktops/laptops, smartphones).
- 1 year supporting Microsoft 365 collaboration tools (Teams, SharePoint).
Rated Requirements
These are qualifications assessed through various methods including interviews, tests, and written evaluations.
Knowledge:
- Standard IM/IT elements including user interfaces, connectivity, and collaboration tools.
- Techniques for documenting, troubleshooting, and escalating technical incidents.
- Functional understanding of Microsoft 365 apps like Teams, OneDrive, and SharePoint.
Competencies:
- Client Focus
- Initiative and Action Orientation
- Teamwork and Collaboration
- Analytical Thinking
- Continuous Learning
- Integrity and Respect
Asset Qualifications
Preference may be given to candidates who meet the following:
Language Proficiency:
- French (written and oral)
Experience:
- Working in international settings such as embassies or multinational corporations.
- Using problem tracking systems (e.g., BMC Remedy).
- Providing issue analysis and recommendations.
- Training groups or teams.
- Using and explaining AI tools (e.g., ChatGPT, Co-Pilot).
Certifications:
- Microsoft 365 / Office 365 / Teams / SharePoint certifications.
- ITIL or similar IT Service Management certifications.
Operational Requirements
Candidates must:
- Be willing to work overtime when needed.
- Undergo training as required.
- Be able to work a 37.5-hour week, in line with mission hours.
Conditions of Employment
Before employment and throughout the tenure, candidates must meet the following:
- Valid Work Authorization: Proof of legal right to work in Kenya.
- Security Screening: Successful candidates must pass background checks (criminal and credit) to obtain Reliability Status clearance from the Government of Canada.
Equal Opportunity Employer
The Government of Canada is dedicated to diversity, equity, and inclusion. All candidates will be evaluated strictly on merit. The workplace embraces collaboration, respect, and opportunities for professional development.
Should you require accommodations during any stage of the evaluation, you may reach out via the provided contact (refer to official application page).
Important Application Guidelines
- Only applications submitted online via VidCruiter will be accepted.
- Do not include personal data such as age, gender, or religion.
- Provide specific examples when answering screening questions.
- Ensure all documentation (CV, cover letter, educational certificates) are uploaded in English or French, if required.
- Technical issues during application must be reported before the deadline.
Note: Only shortlisted candidates will be contacted for the next stages of the selection process. Interviews and assessments may be conducted in English.
How to Apply
You must submit your application via VidCruiter. Applications by email or physical delivery will not be considered unless pre-approved.
Make sure to:
- Apply before 26 June 2025 at 23:59 (UTC/GMT +3:00).
- Complete all screening questions and upload required documentation.
- Follow all application instructions strictly to avoid disqualification.
