If you are looking to contribute to a dynamic team committed to making a difference in the healthcare and business support services sector, we invite you to explore several exciting career opportunities currently open in Nairobi. These roles span human resources, healthcare contact services, administration, case management, and business development. Whether you’re a seasoned professional or looking to expand your career within a well-established institution, this could be the perfect time to apply.
The following vacancies are now available:
1. Employee Relations, Employee Experience & Culture Associate (6 Months Fixed-Term Contract)
Location: Nairobi, Kenya
Posting Date: 30 June 2025
This fixed-term position focuses on fostering a positive organizational culture and enhancing the employee experience while ensuring compliance with labor laws and internal policies.
Key Responsibilities:
- Support the implementation of employee engagement strategies to promote a high-performance culture.
- Assist in coordinating employee surveys, focus group discussions, and feedback mechanisms.
- Participate in policy development and recommend improvements based on staff feedback and best practices.
- Support internal communication initiatives aimed at improving transparency and morale.
- Manage employee relations matters, helping to investigate and resolve complaints and grievances in a timely, fair, and professional manner.
- Facilitate onboarding and orientation sessions for new employees to ensure smooth integration.
- Monitor adherence to employee welfare policies and assist in organizing wellness and team-building activities.
- Maintain accurate records relating to employee relations and culture-building initiatives.
This role is ideal for someone passionate about HR strategy, workplace culture, and employee engagement within fast-paced and diverse environments.
2. Health Contact Centre Officer
Location: Nairobi, Kenya
Posting Date: 26 June 2025
As a Health Contact Centre Officer, you will be responsible for providing high-quality, client-centered support via telephone and digital communication channels to patients, members, or healthcare professionals.
Key Responsibilities:
- Respond to incoming health-related inquiries, offering timely and professional responses in line with service standards.
- Record and triage calls for further action by medical professionals where necessary.
- Schedule appointments, follow up on patient concerns, and relay messages to clinical staff.
- Maintain up-to-date knowledge of services offered and guide callers accordingly.
- Utilize customer relationship management (CRM) tools to document all interactions and escalate unresolved issues as per protocol.
- Participate in quality assurance and service improvement initiatives.
- Uphold confidentiality and comply with all applicable regulations governing patient data and service delivery.
This role demands excellent communication skills, empathy, and a passion for customer service in the healthcare context.
3. Administrator
Location: Nairobi, Kenya
Posting Date: 24 June 2025
The Administrator position plays a pivotal role in ensuring seamless day-to-day office and operational support, enabling the wider team to function effectively and efficiently.
Key Responsibilities:
- Provide administrative support including calendar management, meeting coordination, and general office organization.
- Prepare and edit correspondence, reports, and other documents as needed.
- Coordinate logistics for internal and external meetings, training sessions, and events.
- Maintain filing systems and manage both physical and digital records.
- Monitor office supplies and liaise with vendors for procurement and maintenance services.
- Support document handling processes including scanning, copying, and distribution.
- Handle basic finance administration such as petty cash management and invoice tracking.
- Act as a point of contact for internal staff and visitors to ensure high levels of service delivery.
The ideal candidate will possess strong organizational abilities, attention to detail, and the capability to handle multiple administrative tasks simultaneously.
4. Assistant Manager, Medical Contact Center
Location: Nairobi, Kenya
Posting Date: 24 June 2025
This is a leadership role responsible for managing and optimizing the daily operations of a busy medical contact center to ensure service excellence and operational efficiency.
Key Responsibilities:
- Supervise a team of health contact center officers and ensure adherence to service-level agreements.
- Monitor call quality, conduct performance evaluations, and support continuous training.
- Develop scheduling and resource allocation plans to meet fluctuating call volumes.
- Implement standard operating procedures and ensure compliance with industry regulations and internal policies.
- Identify and address performance gaps, customer complaints, and escalation issues.
- Analyze operational data and generate reports to inform decision-making and performance improvement.
- Drive customer-centric initiatives aimed at improving patient experiences.
- Coordinate with IT, HR, and medical teams to ensure seamless contact center functionality.
Strong people management, analytical skills, and a passion for healthcare service delivery are essential for success in this position.
5. Business Development Officer
Location: Nairobi, Kenya
Posting Date: 24 June 2025
The Business Development Officer will play a critical role in driving growth by identifying new business opportunities, strengthening client relationships, and promoting the organization’s services.
Key Responsibilities:
- Conduct market research to identify potential clients and service gaps.
- Build and maintain strong relationships with corporate clients, insurance companies, and healthcare stakeholders.
- Develop customized proposals and presentations tailored to client needs.
- Participate in contract negotiations, renewals, and follow-ups.
- Work with cross-functional teams to ensure smooth onboarding and service delivery to new clients.
- Monitor industry trends and competitor activity to inform strategic direction.
- Maintain accurate records of business development activities and regularly report on performance metrics.
- Contribute to marketing and branding efforts through event participation, client engagement, and social media outreach.
This role is ideal for a results-driven individual with a strong background in sales, healthcare solutions, or insurance services.
Conclusion
These openings provide a unique opportunity to be part of a mission-driven organization focused on healthcare access, business innovation, and customer excellence. All roles are based in Nairobi and are suited to professionals who are enthusiastic, resilient, and service-oriented.
If you meet the requirements and are ready to take your career to the next level, please proceed to the respective application link provided in each job listing. Ensure that you apply before the application deadlines to be considered.
