As part of our strategic growth and continued commitment to service excellence, we are pleased to announce several open positions across key departments at our Head Office. These roles are designed for highly motivated professionals who are looking to make an impact within a dynamic and forward-thinking institution.
Our open-ended contracts reflect our long-term investment in human capital and underscore our dedication to fostering career development, innovation, and sustainable organizational growth. We invite qualified applicants who thrive in challenging environments and demonstrate high standards of integrity, accountability, and professionalism.
The following positions are now open for applications:
1. Assistant Manager, Credit Collections
Band/Level: Assistant Manager
Department: Credit
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 25 July 2025
Job Description
The Assistant Manager, Credit Collections, will play a pivotal role in the effective management of delinquent accounts to minimize credit risk and reduce financial losses. This role involves strategizing and executing collection plans, working with defaulting clients, and ensuring compliance with credit policy frameworks.
Key Responsibilities
- Develop and implement efficient debt recovery strategies in line with regulatory requirements and internal credit policies.
- Supervise and guide collection officers in the recovery of overdue loans and arrears.
- Liaise with legal teams to initiate legal proceedings where necessary and follow through on litigation cases.
- Monitor portfolio performance, analyze delinquency trends, and prepare regular management reports.
- Engage with clients to negotiate repayment arrangements and restructure loans when applicable.
- Recommend write-offs and provisioning for non-performing accounts in accordance with policy guidelines.
- Oversee the maintenance of accurate records of collection efforts, settlements, and communication logs.
- Train and mentor junior staff, enhancing the capacity of the credit collections team.
- Maintain strong working relationships with stakeholders in risk, compliance, legal, and branch operations.
2. Senior Officer, Network Technologies
Band/Level: Senior Officer
Department: ICT
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 25 July 2025
Job Description
The Senior Officer, Network Technologies, will be responsible for designing, maintaining, and optimizing the organization’s network infrastructure to ensure high availability, security, and scalability. The incumbent will work closely with other ICT professionals to support business continuity and enhance digital transformation.
Key Responsibilities
- Design, configure, and manage LAN/WAN, wireless, and cloud-based network systems to meet the organization’s performance and security requirements.
- Perform proactive network monitoring, troubleshooting, and performance tuning.
- Lead network infrastructure projects, including upgrades, expansions, and migrations.
- Implement and manage network security measures including firewalls, VPNs, and access control policies.
- Maintain comprehensive network documentation including topology diagrams, configuration settings, and change logs.
- Collaborate with cybersecurity and systems teams to mitigate vulnerabilities and respond to threats.
- Ensure regular network backup, recovery processes, and disaster recovery preparedness.
- Provide technical support and guidance to ICT staff and end-users.
- Stay up to date with emerging technologies and recommend network enhancements to improve reliability and efficiency.
3. Assistant Manager, Internal Audit
Band/Level: Assistant Manager
Department: Internal Audit
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 25 July 2025
Job Description
The Assistant Manager, Internal Audit, will lead and execute internal audit engagements across the organization to evaluate the effectiveness of risk management, control, and governance processes. The position demands strong analytical and leadership skills and a deep understanding of regulatory and operational risk.
Key Responsibilities
- Plan and execute risk-based internal audits in accordance with the annual audit plan.
- Assess internal control systems and recommend practical solutions to improve operational efficiency and compliance.
- Conduct audits in areas such as finance, operations, ICT, compliance, and project management.
- Prepare detailed audit reports and communicate findings and recommendations to management.
- Monitor implementation of audit recommendations and track corrective actions.
- Collaborate with external auditors, regulators, and other assurance providers during reviews and audits.
- Develop audit programs, risk assessments, and audit working papers in accordance with best practices.
- Provide advisory support to departments on internal controls and risk mitigation strategies.
- Mentor junior audit staff and build capacity within the internal audit function.
- Uphold high standards of professional ethics, objectivity, and confidentiality in all audit activities.
4. Senior Officer, Retail Recoveries
Band/Level: Assistant Manager
Department: Credit
Contract Terms: Open-Ended
Location: Head Office
Application Deadline: 25 July 2025
Job Description
The Senior Officer, Retail Recoveries, will be responsible for managing recoveries from non-performing retail accounts to maximize returns and reduce financial exposure. This role will entail negotiation with clients, litigation support, and performance reporting.
Key Responsibilities
- Identify and prioritize recovery efforts on defaulted retail accounts.
- Collaborate with external debt collectors, auctioneers, and legal firms in recovery processes.
- Negotiate and structure settlement agreements and repayment plans with clients.
- Follow up on legal recovery actions and court proceedings to ensure timely execution.
- Evaluate collateral realizations and recommend appropriate recovery measures.
- Maintain updated and accurate records of all recovery efforts and statuses.
- Provide detailed recovery performance reports and trend analysis for management decision-making.
- Recommend policy and procedural improvements to enhance recoveries and reduce future defaults.
- Support portfolio monitoring and provide early warning signals of possible defaults.
- Ensure full compliance with statutory and policy requirements in all recovery operations.
These opportunities are ideal for professionals who are not only seeking new career challenges but are also committed to contributing meaningfully to institutional success. Each role provides a platform to influence critical areas of the organization while benefiting from a culture that encourages innovation, transparency, and continuous learning.
How to Apply
We encourage interested and eligible candidates to submit their applications before the closing date of 25 July 2025. Only shortlisted candidates will be contacted. Early applications are encouraged, as shortlisting will be done on a rolling basis.
Take the next step in your professional journey by applying for a position that aligns with your experience and aspirations. Join a results-oriented team that values performance, ethical conduct, and service excellence.
